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Library Customer Service Assistant Jobs in Pennsylvania

The Pennsylvania State University

$14.75 - $19.75/hr

... library knowledge ... Prior customer service or retail experience is preferred, notrequired. Required Materials: * A ...

Carnegie Library

Librarian-Children's

Pittsburgh, PA · On-site

$24/hr

... library with a diverse public and staff; * Commitment to providing high quality customer service in accordance with CLP's Philosophy of Service; * Excellent communication skills; written and oral;

Penn Wood High School

Library Assistant

Lansdowne, PA · On-site

$15.75/hr

They will assist students and teachers, organize library materials and information, and perform both customer service and clerical duties under the supervision of the Librarian Media Specialist.

Dauphin County Library

Library Manager

Harrisburg, PA · On-site

Ability to provide excellent customer service and communication skills. Requires independent transportation for travel to libraries, programs, and outreach locations; must be able to lift 25 lbs.

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Pennsylvania

Library Customer Service Assistant information

See Pennsylvania salary details

$11

$20

$28

How much do library customer service assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for library customer service assistant in Pennsylvania is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.88 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Pennsylvania? For Library Customer Service Assistant jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Pennsylvania look for? The top searched job categories for Library Customer Service Assistant jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Library Customer Service Assistant jobs? Cities in Pennsylvania with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you

Children's Library Assistant (26.5 hour)

York County Library System

York, PA • On-site

$10/hr

Part-time

Posted 5 days ago

Job description

Description:

Hours: 26.5 hours per week I Schedule: Mondays 9:30-6:00, Tuesday 1:30-6, Wednesday 1:30-6, Thursday 1:30-6, Friday 9:30-2:30 Supervisor: Children’s Manager I Department: Children's Library I Classification: Part-Time/Non-Exempt


The Library Assistant will provide assistance to a diverse population of customers in using library resources. Assistance is given to customers in person, via phone, and via email. These resources include, but are not limited to: printed materials, digital media, online databases, internet searches, faxing, copying, and printing. The Library Assistant will also assist in the day-to-day functions of the Library – checking in/out materials, shelving books, opening/closing duties, creating/updating member records, etc.

Requirements:

General Requirements

The ideal candidate must enjoy working with a team, take pride in providing excellent customer service, and feel comfortable assisting a diverse community inclusive of all ages and backgrounds. This position requires someone who has strong communication skills and who is truly enthusiastic about helping others. It is important that the candidate be dependable, a self-starter and familiar with computer technology.


Education & Experience Requirements

  • Must have a high school degree (or equivalent). College experience is preferred. Computer proficiency is required. Customer service experience required. Previous library experience is preferred.
  • General Requirements
  • Candidate must enjoy being a team player and providing excellent customer service to a population of all ages. This position requires someone who has strong communication skills and who is truly enthusiastic about helping others. It is important that the candidate be dependable, a self-starter and feel comfortable using computers and performing other research-related duties.

Duties and Responsibilities

  • Performs duties related to checking in and checking out library materials. This includes using an item scanner, the ILS computer database and collecting fees.
  • Creates new member records in and posts or responds to messages on member accounts.
  • Checks materials that have been returned for good condition, completeness and other shelving requirements. Changes the status of materials in the ILS computer database.
  • Shelves books and magazines that are returned to the library.
  • Assists members locating materials in the library or at other libraries by using the ILS computer database, directing them to appropriate shelves, placing items on hold or requesting items via interlibrary loan.
  • Assists members with the use of computer applications including the Internet and online databases. Makes referrals to Martin Library’s Information Services as needed.
  • Assist members with public computer use and printing from computer. Must be knowledgeable enough to answer general computer, email, and internet questions.
  • Make photocopies. Scan and email documents using photocopier.
  • Performs opening and closing procedures, including light cleaning. Ensures that the appearance of the desk area, the shelving units and the sitting areas are neat, clean and organized. This includes reading shelves and re-shelving out of order materials.
  • Inform members of Library policies and rules and enforces these.
  • Provides guidance to the circulation desk volunteers and assists them when needed.
  • Other duties as requested by the library director.

Physical Requirements

  • Must be able to lift up to 30 pounds from ground level to waist level and be able to bend, squat, and kneel occasionally throughout work shift.
  • Must be able to push/pull carts weighing up to 120 pounds.
  • Must be able to reach, lift, and stretch throughout the work day.
  • Must be able to stand and/or walk up to four hours at a time.
  • Must be able to sit for up to four hours at a time

Apply