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Library Customer Service Assistant Jobs in Missouri

Logan University

Library Assistant

Wildwood, MO · On-site

Library Assistant Logan University - Chesterfield, MO 63017 Overview Position Type Part Time Job ... Excellent customer service and interpersonal skills; Must be able to respond to requests for ...

LOGAN UNIVERSITY

Library Assistant

Chesterfield, MO · On-site

... library procedure; make minor repairs to books and other materials. * Assist with shelf reading ... Excellent customer service and interpersonal skills; Must be able to respond to requests for ...

Logan University

Library Assistant

Ballwin, MO · On-site

... library procedure; make minor repairs to books and other materials. * Assist with shelf reading ... Excellent customer service and interpersonal skills; Must be able to respond to requests for ...

New

LOGAN UNIVERSITY

Library Assistant

Chesterfield, MO · On-site

This positionprovides assistance tothe library facultyand staff in support of the efficient ... Excellent customer service and interpersonal skills; Must be able to respond to requests for ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Missouri

Library Customer Service Assistant information

See Missouri salary details

$11

$18

$26

How much do library customer service assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for library customer service assistant in Missouri is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $21.44 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Missouri? For Library Customer Service Assistant jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Missouri look for? The top searched job categories for Library Customer Service Assistant jobs in Missouri are:
What cities in Missouri are hiring for Library Customer Service Assistant jobs? Cities in Missouri with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you

Library Associate III - Reference & Adult Services

Kirkwood Public Library

Kirkwood, MO • On-site

Other

PTO

Posted 21 days ago

Job description

This will stay posted until the job is filled. Please submit 3 references with phone numbers.
Kirkwood Public Library
July 2026
FLSA Classification: Part-time, Non-Exempt
Position: Library Associate III - Reference & Adult Services
Reports to: Manager of Reference & Adult Services
Job Purpose: Answer questions from the public by researching and citing articles and wowing them with the data you find. Know all the best places to find answers to questions. Provide education and training to the public through events you plan with community partners and other librarians. If you can do this while providing amazing customer service, we'd love to hear from you.
Current Schedule is Tuesdays 12:45PM - 9:15PM, Wednesdays 5:15PM - 9:15PM, Every other Saturday from 8:45AM - 5:15PM. First Saturday would be August 15th.
Skills & Tasks:
Run the Reference Desk (i.e. opening, closing). Assist our community with a range of information needs & questions, including use of our library catalog, public computers, databases, and making reading suggestions. If we don't have what they need? Help them find it another way!
Get certified as a passport agent through training from the Department of State, and help people meet their travel goals & needs. You must meet all the qualifications of becoming a passport acceptance agent (read section C).
Develop, organize, and present events in the Library and in the community that represent all backgrounds.
Assist in the selection of books, movies, music, etc to be added to the library's collection. Assist in retiring items that may be in poor condition or replace things that need to be updated.
Marketing! At small libraries we create our own buzz! Do you know Canva or want to learn? Awesome, you'll hop right in creating flyers and digital content to post to Facebook, Twitter, Instagram...you name it, we've got it.
Perform other duties as assigned (this could be jumping in to help customer service, home borrowing services, collecting data at programs, and more!).
Qualifications:

  1. Required: previous library or customer service experience.
  2. Required: attention to detail
  3. The ability to help others use Windows computers, not just know how to use them yourself
  4. Professional level internet searching skills & curiosity to find the right answer
  5. Strong customer service skills; communicate with the public in a professional manner in person and over the phone
  6. Willingness and ability to learn new technologies available in the library and the ability to translate that knowledge to the public and other staff members
  7. Ability to manage projects and events on your own (includes creating, promoting, facilitating, evaluating)
  8. Ability to complete tasks with or without reasonable accommodations.

Benefits: PTO accrual starting Day 1. EAP (Employee Assistance Program) and ability to get a Kirkwood Recreation Station Employee ID available to all employees.
For the full job description email mel@kplmo.org.

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