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Library Customer Service Assistant Jobs in Missouri

LOGAN UNIVERSITY

Library Assistant

Chesterfield, MO · On-site

... library procedure; make minor repairs to books and other materials. * Assist with shelf reading ... Excellent customer service and interpersonal skills; Must be able to respond to requests for ...

City of Charlotte

$25 - $31.42/hr

Will receive customer calls for emergency situations, assist department in resolving outages or individual service interruptions. Resolve customer issues or dispatch resources to investigate and ...

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Library Customer Service Assistant information

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$18

$26

How much do library customer service assistant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for library customer service assistant in Missouri is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $21.44 per hour, depending on experience, location, and employer.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What qualifications are needed to be a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may also prefer familiarity with library management systems or relevant certifications. Specific qualifications can vary by library or organization.

What are popular job titles related to Library Customer Service Assistant jobs in Missouri?

For Library Customer Service Assistant jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in Missouri look for?

The top searched job categories for Library Customer Service Assistant jobs in Missouri are:

What cities in Missouri are hiring for Library Customer Service Assistant jobs?

Cities in Missouri with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,069 per year, or $18.8 per hour.

Library Assistant

LOGAN UNIVERSITY

Chesterfield, MO • On-site

Part-time

Re-posted 13 days ago

Job description

SUMMARY: This position provides assistance to the library faculty and staff in support of the efficient operation of the George A Goodman, DC Library.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
  • In conjunction with all other personnel, support and advance the vision and mission of the University.
  • Provide basic reference assistance, including chat.
  • Circulate library materials by checking materials in and out using Folio library management system.
  • Perform all opening and closing library procedures during evenings and weekends.
  • Collect and enter circulation statistics into LibInsight.
  • Provide photocopies or electronic copies as requested by alumni, field doctors and interlibrary loan services.
  • Prepare cataloged materials for circulation - reinforce materials and affix labels according to library procedure; make minor repairs to books and other materials.
  • Assist with shelf reading, shelve books, media and other resources
  • Assist with overall orderliness of the library stacks, journals collection, and the facility in general.
  • Receive and direct incoming communication (text, chat, e-mail).
  • Recommend and/or implement policy and procedural changes that enhance the effectiveness of personnel, activities, and programs.
  • Participate in appropriate university ceremonies, programs, task forces, committees, accreditation, and program development activities, etc.
  • Prepare reports on activities as requested.
  • Other duties as assigned by the Library Director.

COMPETENCIES: Excellent customer service and interpersonal skills; Must be able to respond to requests for service and assistance in a pleasant manner, while handling a variety of detailed tasks; Requires good organizational and communication skills; Must be able to prioritize and plan work activities in order to deal with competing demands, while demonstrating accuracy and thoroughness.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Minimum of a High School diploma or General Education Degree (GED) is required; library experience preferred. Ability to read and interpret documents such as safety rules, policy and procedure manuals and general directions. Ability to communicate using written documentation. Ability to compute basic math calculations. Ability to follow and carry out instructions. Adaptable problem-solving ability.
To perform this job successfully, an individual must have computer experience. Basic Microsoft Office skills (Word, Outlook, Excel).
WORK ENVIRONMENT: The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be exposed to dust; and is occasionally subjected to fluctuations in room temperature. The noise level in the work environment is usually moderate but may be loud at times.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must be able to use a computer and keyboard. In addition, the employee must be able to communicate verbally with library staff and users. The employee is frequently required to stand, walk and reach with hands and arms while shelving books and checking them out. The employee is occasionally required to stoop or kneel to shelve books. The employee must frequently lift books weighing from 10 to 30 pounds and occasionally lift books weighing up to 50 pounds. Must be able to push carts weighing up to 100 lbs. Close vision needed to use computer and to read shelves. Color vision is required when using research information databases in order to distinguish different screens. Must have distance vision and depth perception for safety purposes when pushing carts full of books.
NOTE: This job description in no way states or implies that these are the only duties to be performed; the employee will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.
An employee is expected to assist and provide coverage for coworkers during peak periods, vacation days or sick days.
Applicants must be legally authorized to work in the United States on a full-time basis. At this time, Logan University is unable to sponsor or assume sponsorship of employment visas or provide immigration-related support for this position, or other work authorization programs.

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