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Library Customer Service Assistant Jobs in Missouri

Walsworth

Customer Service Assistant (61112)

Marceline, MO · On-site

$13.50 - $18.75/hr

As a Customer Service Assistant, you will ensure that all jobs are expedited through production in ... Maintain samples library and requests from sales representatives. * Respond to Pardots (requests ...

Walsworth

Customer Service Assistant (61112)

Marceline, MO

$13.50 - $18.75/hr

As a Customer Service Assistant, you will ensure that all jobs are expedited through production in ... Maintain samples library and requests from sales representatives. * Respond to Pardots (requests ...

slcl

Library Associate - Grand Glaize Branch

Ballwin, MO · On-site

$18.35/hr

Must possess a commitment to a high level of public service to Library customers * Must possess excellent communication and organization skills Benefits: * Paid Vacation * Domestic Violence Leave ...

Columbia College

Lead Library Assistant

Columbia, MO · On-site

$18.50/hr

Lead Library Assistant Department: Student Affairs Location: Columbia, MO Type: Part-time, Staff ... Provide and model exceptional customer service, mentoring student employees in best practices for ...

Columbia College

Lead Library Assistant

Columbia, MO · On-site

$18.50/hr

Lead Library Assistant Department: Student Affairs Location: Columbia, MO Type: Part-time, Staff ... Provide and model exceptional customer service, mentoring student employees in best practices for ...

Columbia College

Lead Library Assistant

Columbia, MO

$18.50/hr

Lead Library Assistant Department: Student Affairs Location: Columbia, MO Type: Part-time, Staff ... Provide and model exceptional customer service, mentoring student employees in best practices for ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Missouri

Library Customer Service Assistant information

See Missouri salary details

$11

$18

$26

How much do library customer service assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for library customer service assistant in Missouri is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $21.44 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Missouri? For Library Customer Service Assistant jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Missouri look for? The top searched job categories for Library Customer Service Assistant jobs in Missouri are:
What cities in Missouri are hiring for Library Customer Service Assistant jobs? Cities in Missouri with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you

Customer Service Assistant (61112)

Walsworth

Marceline, MO • On-site

$13.50 - $18.75/hr

Other

Posted 29 days ago

Walsworth rating

5.8

Company rating: 5.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Job Summary:
As a Customer Service Assistant, you will ensure that all jobs are expedited through production in a timely fashion and provide additional support to Customer Service Representatives to handle increased sales volume.
Essential Functions:
  • Responsible for inputting job information into the AS400 with the involvement of the CSR.
  • Provide coverage for CSR's during customer visits, press okays and time away from the office.
  • Learn all necessary department functions to expedite work through the departments.
  • Provide impositions for customer layout.
  • Review job specifications and make the necessary adjustments on stock for sheet utilization due to size and quantities.
  • Work with the scheduling department to provide the necessary information for customer needs.
  • Work with purchasing in advance to orders arriving to ensure stock availability and possible options.
  • Handles special ordering of cartons (boxes for books).
  • Preload jobs with scheduling at the request of the sales representative.
  • Work with CSRs on variances in jobs can be billed in a timely manner.
  • Maintain samples library and requests from sales representatives.
  • Respond to Pardots (requests/comments/concerns from outside people)
  • Attend planning meetings with members of management to ensure jobs are planned accordingly.
  • Update and improve standard operating procedures (SOPs).
  • All other duties as assigned.

Knowledge, Skills and Abilities
  • Ability to handle multiple tasks and projects.
  • Ability to remain organized and self-directed in a fast-paced environment.
  • Ability to work in a team environment.
  • Requires a very high level of attention to detail.
  • Maintain professionalism when speaking internally and externally with other team members and customers.
  • Ability to interface with a variety of individuals or groups on a frequent basis.
  • Ability to work with limited direction and supervision, while demonstrating good judgment and strict confidence.
  • Ability to learn computer applications as necessary for the position.
  • Must successfully complete any training or certification courses required to support or strengthen position.
  • Ability to read, interpret and follow verbal and written instructions, work procedures and other related materials.
  • Excellent verbal and written communication skills including strong customer service skills.
  • Must communicate appropriate information accurately and clearly as needed.
  • Demonstrated advanced proficiency with MS Word, Excel, Outlook and Windows based databases.
  • Excellent organizational, project management and time management skills.
  • Ability to work overtime and weekend schedules during peak production periods.

Minimum Requirements:
  • High School Diploma or equivalent and one year customer service-related experience.
  • Knowledge of the AS400 preferred.

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