Position: Service Assistant (Internal Only)
Program: BC NSP and Safe Haven
Schedule: In office, 21 hours per week; Monday, Wednesday, Friday
Duration: August 4, 2026 - December 18, 2026
Location: Maple Ridge
Posting Date: July 13, 2026
Closing Date: July 19, 2026
Summary
The Service Assistant provides reception and administrative support.Responsibilities include screening and registering clients, scheduling appointments, supporting program marketing and outreach, managing payment requisitions,maintaininginventory and database records, andassistingwith event and workshop coordination. This role serves as the first point of contact for clients and external partners, ensuring smooth and efficient program operations.
How You Will Make a Difference
- Perform reception and clerical duties foremployment services in assigned location.Provide reception coverage at other locations as needed.
- Serve as the first point of contact for clients accessing services through various channels (email, walk-ins, MS Forms, and database referrals).
- Conduct eligibility screening and refer clients to Case Managers or external services whenappropriate.
- Register eligible clients for program information sessions andassistwith stream determination.
- Input andmaintainclient and program information inISSofBC'sdatabase. Ensure records are updated asrequiredand generate reports to support program monitoring and evaluation.
- Provide clients and internal contacts with details about available services. IfISSofBCdoes not offer a requested service, refer individuals to appropriate external agencies whilemaintainingup-to-date knowledge of community resources.
- Maintain records of pre-employment, job search, specialized workshops, networking events, mentorship programs, and industry-specific sessions.
- Prepare and distribute a monthly events calendar onISSofBC'swebsite, e-newsletter, and partner platforms (e.g., NEW to BC, libraries).
- Prepare purchase orders and payment requisitions for manager approval, ensuring all supporting documentation is provided. Submit approved requisitions to Financein a timely mannerfollowing established procedures.
- Manage the purchase, distribution, and tracking of transit tickets provided by Case Managers, Employment Facilitators, and Employer Relations Specialists.
- Arrange interpretation and childminding services with contracted vendors as needed.
- Address minor technical issues related to office equipment. If unable to resolve, escalate to the manager or appropriate department for further support.
- Coordinate meetings, including scheduling, facility booking, setup of audio-visual equipment, and catering arrangements. Provide logistical support for program events and workshops.
- Supportadditionaladministrative or program-related tasks asrequired.
What You Bring
- Completion of a certificate or diploma in office administration, business or related discipline and a minimum of one (1) year of related experience preferably in a related social service field;ORan equivalent combination of education,trainingand experience.
- Ability to communicate effectively in both written and oral English.Fluency in a second language is an asset.
- Demonstrated cultural competency and commitment to working effectively with diverse populations
- Demonstrated ability to manage time and resources effectively.
- Ability to set andmaintainboundaries with clients and manage self-care.
- Service-oriented with a demonstrated willingness to help the department and the organization achieve desiredobjectivesand targets.
- Possessionof andthe ability tomaintaina clear provincial criminal record check.
Position Competencies
- Communication:Able to conveytimelyaccurateinformation clearly and appropriately to different audiences while actively listening and responding.
- Collaboration and Teamwork:Build positive relationships through open communication and mutual trust to create an inclusive and collaborative environment and work effectively with others.
- Service to Clients and Others:Proactively deliver high-quality service, understanding and responding effectively to the needs of others whilemaintainingpositive relationships.
- Problem Solving: Analyzes issues, considers alternatives, anddemonstrateseffective decision-making skills to deliver innovative, impactful results.
Core Organization Competencies
- Delivering Results:Consistentlyachieveresults by setting clear goals, prioritizing effectively, and following through with high-quality outcomes.
- Values Alignment:Demonstratesand promotes organizational values through daily actions and decision-making, fostering a positive and inclusive work environment.
- Valuing Diversity: Activelycontributesto creating an environment where people from diverse backgrounds and abilities have equal access to services and resources
ISSofBC Value Proposition
- Hiring Salary: $ $24.08 - $30.76 per hour
- Dependent on education, training, experience, and internal equity. Wage grids are reviewed annually. We are a proud and certified Living Wage BC Employer.Our current total compensation package continues to meet the requirements of living wages in BC to support our employees.
- Paid vacation and personal leave granted based on eligibility
- Employee and Family Assistance Program (EFAP).
- Employer RRSP contribution at 3% with no required employee contribution. Optional employee RRSP contribution at 1-5% with employer contribution up to 5%
- Inclusive culture and supportive workplace with opportunity for innovation and development.
- Values-based organization with collaborative peers with a wide range of backgrounds and talents.
We acknowledge Indigenous Peoples on whose territories we are privileged to work, welcome and support newcomers, including immigrants, refugees and students. We honour the Nations who have always cared for these lands, waters, and air. In line with ISSofBC's commitment to equity, we promote inclusive employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientations, gender identities or expressions (2SLGBTQI+), and racialized individuals. Guided by our values of Purpose, Improvement, Belonging, and being Genuine, we strive to create a collaborative environment where diverse perspectives and unique strengths are celebrated.
If You are Passionate about Making a Difference, Apply Now!