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Level Workforce Jobs in Oregon (NOW HIRING)

Point C

OR

Ensure staffing aligns with service-level goals * Maintain Workforce Management platforms (e.g., Zendesk, ADP) * Configure queues, skills, schedules, and forecasting inputs * Troubleshoot system ...

New

Human Interest

OR

... level goals. The analyst is a key liaison between workforce planning and customer facing teams ... providing actionable insights and real-time escalations to keep performance on track. What you get ...

Teleperformance

Purpose Responsible for day to day management of service level, site efficiency/occupancy and ... Workforce Management Analyst experience a must * Must have solid customer service skills * Must ...

Liberty Information Technology Limited

The actual internal level/grade and compensation for this role will depend on the candidate's geographic location, overall experience, and skill level. The Workforce Strategy & Intelligence team ...

Five9

OR ยท On-site

$232K - $243K/yr

We are seeking a Product Management Director - Workforce Engagement to lead the future of ... Balance high-level strategic thinking with tactical execution, diving deep into technical and ...

Netflix

OR

$400K - $680K/yr

About the Team Netflix's Workforce Security team protects its employees, endpoints, and vendors by ... level, and use of GenAI is sufficient) Autonomously drives work delivery (bias to action) Cross ...

Amazon

Staffing Manager, Workforce Staffing

Troutdale, OR ยท On-site

$43K - $60K/yr

The Workforce Staffing (WFS) Team is looking for an ambitious and enthusiastic leader that can inspire others to reach the highest level of service in every candidate interaction. As a leader, the ...

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All JobsLevel Workforce JobsLevel Workforce Jobs in Oregon

Level Workforce information

What is the difference between Level Workforce vs Entry-Level Worker?

AspectLevel WorkforceEntry-Level Worker
CredentialsVaries; may include certifications or specialized trainingTypically minimal; high school diploma or equivalent
Work EnvironmentOften in structured roles with defined responsibilitiesOn-the-job training, supervised tasks
Employer UsageUsed for roles requiring some experience or skillsUsed for individuals starting their careers
Search & Comparison IntentUnderstanding career progression, job requirementsFinding entry-level opportunities, training programs

Level Workforce generally refers to employees with some experience or specialized skills, whereas Entry-Level Worker describes individuals just starting their careers with minimal experience. The distinction helps job seekers and employers understand the expected qualifications and responsibilities for each role.

What are popular job titles related to Level Workforce jobs in Oregon? For Level Workforce jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Level Workforce jobs in Oregon look for? The top searched job categories for Level Workforce jobs in Oregon are:
What cities in Oregon are hiring for Level Workforce jobs? Cities in Oregon with the most Level Workforce job openings:
Level Workforce jobs near you

Workforce Manager

Point C

OR

Other

PTO

Posted 3 days ago

New

Job description

The Workforce Manager is responsible for supporting workforce management systems, forecasting workload demand, scheduling staff, and optimizing staffing efficiency across operations. This role ensures accurate reporting, system configuration, and performance monitoring to improve service levels, productivity, and operational outcomes.

Primary Responsibilities:

  • Analyze historical data to forecast call volume/workload trends
  • Develop short-term and long-term staffing models
  • Monitor real-time adherence and staffing levels
  • Recommend adjustments based on performance metrics
  • Build and maintain employee schedules
  • Manage shift bids, PTO planning, and staffing coverage
  • Support intraday management decisions
  • Ensure staffing aligns with service-level goals
  • Maintain Workforce Management platforms (e.g., Zendesk, ADP)
  • Configure queues, skills, schedules, and forecasting inputs
  • Troubleshoot system issues and partner with IT/vendors
  • Support upgrades and enhancements
  • Partner with operations leaders on staffing strategies
  • Identify efficiency improvement opportunities
  • Support workforce planning meetings / Maintain documentation and process workflows

Qualifications:

  • Bachelor's degree in Business, Analytics, IT, or related field (or equivalent experience)
  • 2+ years' Workforce Management or call center analytics experience
  • Experience with WFM platforms (Zendesk, HubSpot, Verint, NICE, Aspect, UKG, Genesys, etc.)
  • Advanced Excel skills (pivot tables, formulas, trend analysis)
  • Strong analytical and problem-solving ability
  • Attention to detail and data accuracy
  • Experience supporting multi-site or multi-channel environments preferred
  • SQL, Power BI, or Zendesk "CRM" experience preferred
  • Knowledge of forecasting models preferred
  • Healthcare, contact center, or operations background preferred

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