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Level Three Help Desk Technician Jobs (NOW HIRING)

Headfarmer

Help Desk Technician

Phoenix, AZ · On-site

$20 - $30/hr

Help Desk Technician Are you passionate about technology and enjoy helping others solve technical ... Deliver exceptional customer service while meeting service level expectations Qualifications: * 1-3 ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and ... Escalate complex issues to Level 3 support or specialized teams as needed. * Document all client ...

bostonmit

Help Desk Technician (Level 1/2)

Waltham, MA · On-site

$58K - $72K/yr

The Role As a Help Desk Technician, you'll be the first point of contact for our clients' IT needs ... Triage and escalate complex issues to Level 3 engineers when needed * Perform onboarding ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for ...

Iowa Digestive Disease Center

Help Desk Technician

Clive, IA · On-site

$18.75 - $25.50/hr

Our endoscopy center is one of only three centers in Iowa recognized by the American Society for ... high level of professionalism. The Help Desk Technician reports to and assists the Systems ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Job Type Full-time Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are ...

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose & Son's applications and platforms. The Help Desk Technician gathers information and analyzes ...

MileOne Autogroup

Help Desk Technician

Baltimore, MD · On-site

$20/hr

MileOne currently has an exciting opportunity for a Help Desk Technician at our corporate ... Direct unresolved issues to the next level of support personnel Qualifications * Exceptional ...

Chenega Corporation

Help Desk Technician

Alexandria, VA

$19.50 - $26.25/hr

... level! Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to ... III technicians. Responsibilities * Maintain and update the service desk ticketing system where ...

AEG

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

Purpose of the Role: The IT Help Desk Technician serves as the front-line technical support ... One (1) to three (3) years of experience in Help Desk, Desktop Support, Technical Support, or a ...

AA2IT

Help Desk Technician

$20.50 - $27.75/hr

AA2IT is seeking a Help Desk Technician to assist in reviewing open cases and facilitating their resolution. The role involves contacting technicians, logistics, and field managers for updates to ...

IT360 Inc

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

This Tier 1 technical role is responsible for handling first-level service requests for our managed ... 3 engineers as needed. Key Responsibilities * Provide Tier 1 technical support for desktops ...

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Level Three Help Desk Technician information

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How much do level three help desk technician jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for level three help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Level Three Help Desk Technician vs Level Two Help Desk Technician?

AspectLevel Three Help Desk TechnicianLevel Two Help Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified (basic)
Work EnvironmentAdvanced technical support, complex issue resolutionBasic to intermediate support, troubleshooting common issues
ResponsibilitiesDiagnosing complex problems, mentoring Level One and Two techsHandling routine support tickets, initial troubleshooting

The Level Three Help Desk Technician typically handles more complex technical issues, requires advanced certifications, and provides mentorship to lower levels. In contrast, the Level Two Help Desk Technician focuses on resolving common problems and providing support for less complex issues. Both roles are essential in a multi-tier support structure, but Level Three technicians operate at a higher technical level with greater responsibilities.

What cities are hiring for Level Three Help Desk Technician jobs?

Cities with the most Level Three Help Desk Technician job openings:

What states have the most Level Three Help Desk Technician jobs?

States with the most job openings for Level Three Help Desk Technician jobs include:

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For Level Three Help Desk Technician jobs, the most frequently searched job titles are:

Level Three Help Desk Technician jobs near you

Help Desk Technician

Hurlburt Field, FL • On-site

Joint Strategic Technologies
Public Administration • 11 - 50 employees
Learn more about Joint Strategic Technologiesexternal

$18.25 - $24.75/hr

Full-time

Re-posted 4 days ago

Job description

Overview

JST is seeking a Help Desk Technician to join our team. The Help Desk Specialist will provide local and remote Technical Support Services for end user support. 

This is a full-time position on-site in Hurlburt Field, FL. JST offers a full benefit package, a collaborative work environment and strong company culture.


Help Desk Technician Responsibilities

  • Provide a total customer support service as a single point of contact for all issues relating to IT and IS services
  • Provide local and remote Technical Support Services for end user support
  • Maintain and return customers to normal IT Operations with the smallest possible impact
  • Provide support for IT Solutions software and hardware service requests and incidents
  • Resolve service desk tickets
  • Tier I aids support to the Proven IT Help Desk which is the first line of support for our customers
  • Tier I will communicate and work as a team with Tier II and Tier III to solve a customer's issues
  • Works with clients over the phone to investigate issues and provide solutions
  • Documents calls and resolutions to ensure continuity throughout the team
  • Be able to rotate schedules if needed.


Help Desk Technician Qualifications

  • Active DoD Secret clearance
  • CompTIA Security+ certification
  • Customer Service experience

About Joint Strategic Technologies (JST)

No objective is beyond reach! Joint Strategic Technologies (JST) enables successful mission outcomes from the back office to the battlefield. Our team includes leading experts from military, government and the private sector, all working together to help federal customers make a difference. Our goal is to Elevate the Impact that our employees have on our customers and treat every employee as a valued member of our team. JST empowers employees to make decisions and take-action, thus improving overall organizational growth and employee development.

Culture isn't something you talk about. It's something you do. JST is committed to creating a positive environment 'that reaches beyond work and careers' to support every employee's professional and personal objectives. JST values the well-being of every employee and encourages healthy lifestyles, family activities and community involvement.

JST is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. JST will not tolerate discrimination or harassment.

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