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Level Three Help Desk Technician Jobs (NOW HIRING)

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

We are seeking an experienced and highly skilled Level 3 Help Desk Technician to join our team. The ideal candidate will possess advanced technical expertise and a strong commitment to providing top ...

3 Reasons Consulting

Help Desk Technician

Falls Church, VA · On-site

$60K - $70K/yr

Falls Church, VA Clearance Level: Active DoD Secret Security Clearance Position Summary 3 Reasons Consulting is seeking a Help Desk Technician to provide technical support services in Falls Church ...

New

GDIT

Help Desk Technician

Oklahoma City, OK

$19.12 - $25.88/hr

Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None ... FAVES Citizenship Requirements - 3.14-3Foreign Nationals as Contractor Employees(April 2008) * Each ...

Sentrillion

Help Desk Technician- Level II

Sierra Vista, AZ · On-site

$17.75 - $24/hr

Join Sentrillion as a Full-Time/Non-Exempt Help Desk Technician- Level II in Sierra Vista, AZ. In ... 3 years of relevant experience. Proficiency in computer peripherals, hardware, and software is ...

Sentrillion

Help Desk Technician- Level II

Sierra Vista, AZ · On-site

$17.75 - $24/hr

Join Sentrillion as a Full-Time/Non-Exempt Help Desk Technician- Level II in Sierra Vista, AZ. In ... 3 years of relevant experience. Proficiency in computer peripherals, hardware, and software is ...

Mavensoft Technologies

Help Desk Technician

Nashville, TN · On-site

$19.25 - $26/hr

... on / 3-off each week) Description: Metro ITS is seeking a motivated, customer-focused, and ... Escalate complex issues to higher-level support teams while providing clear and detailed ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... level of accuracy, superior attention to detail and strong organizational skills, especially in ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work ... Provide Level 1 help desk support through phone, remote assistance, and onsite support

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of training. Please DO NOT submit a candidate that is not ...

C3EL

Senior Help Desk Technician

Anchorage, AK

$20.50 - $27.50/hr

... Level Agreements (SLAs). The Senior Help Desk Technician will troubleshoot hardware and software ... Escalate complex issues to Tier III support or system engineers as needed. * Ensure all service ...

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Level Three Help Desk Technician information

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How much do level three help desk technician jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for level three help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Level Three Help Desk Technician vs Level Two Help Desk Technician?

AspectLevel Three Help Desk TechnicianLevel Two Help Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified (basic)
Work EnvironmentAdvanced technical support, complex issue resolutionBasic to intermediate support, troubleshooting common issues
ResponsibilitiesDiagnosing complex problems, mentoring Level One and Two techsHandling routine support tickets, initial troubleshooting

The Level Three Help Desk Technician typically handles more complex technical issues, requires advanced certifications, and provides mentorship to lower levels. In contrast, the Level Two Help Desk Technician focuses on resolving common problems and providing support for less complex issues. Both roles are essential in a multi-tier support structure, but Level Three technicians operate at a higher technical level with greater responsibilities.

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Cities with the most Level Three Help Desk Technician job openings:

What states have the most Level Three Help Desk Technician jobs?

States with the most job openings for Level Three Help Desk Technician jobs include:

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For Level Three Help Desk Technician jobs, the most frequently searched job titles are:

Level Three Help Desk Technician jobs near you

Level 3 Help Desk Technician

Corona, CA • Hybrid

Onsite Computing, Inc
IT Services • 1 - 10 employees
Learn more about Onsite Computing, Incexternal

$20.75 - $28/hr

Full-time

Re-posted yesterday

Job description

About Us:Onsite Computing is a leading provider of comprehensive IT solutions and support services. We are committed to delivering exceptional service and innovative technology solutions to our clients. Our team is composed of dedicated professionals who thrive in a collaborative and dynamic environment.

Job Description:

We are seeking an experienced and highly skilled Level 3 Help Desk Technician to join our team. The ideal candidate will possess advanced technical expertise and a strong commitment to providing top-tier support to our clients. This role involves resolving complex technical issues, mentoring junior technicians, and contributing to the continuous improvement of our support processes.

Key Responsibilities:

  • Provide advanced troubleshooting and resolution for complex hardware, software, and network issues.
  • Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support.
  • Perform root cause analysis to identify and address recurring technical problems.
  • Configure, maintain, and troubleshoot servers, network devices, and other critical infrastructure.
  • Assist with the deployment and management of IT projects, including system upgrades and migrations.
  • Document and maintain detailed records of support requests, resolutions, and best practices.
  • Collaborate with other IT teams to ensure seamless integration and operation of systems.
  • Stay current with emerging technologies and industry trends to provide informed recommendations.
  • Participate in on-call rotation to provide after-hours support as needed.

Qualifications:

  • Bachelor's degree in information technology, Computer Science, or a related field, or equivalent work experience.
  • Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at a Level 2 or higher position.
  • Strong knowledge of Windows and Linux operating systems, networking protocols, and enterprise-level hardware and software.
  • Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure).
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Administrator) are a plus.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • Access to the latest technologies and tools.
  • Flexible working hours and remote work options.

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