IT Support Specialist
Rossville, TN · On-site
Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...
IT Support Specialist
Rossville, TN · On-site
Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...
Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...
Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...
IT Support Specialist
Rossville, TN · On-site
Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...
IT Support Specialist
Rossville, TN · On-site
Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...
IT Support Technician
Memphis, TN · On-site
$40K - $55K/yr
Job Title : IT Support Technician Location : Memphis, TN Job Summary The IT Support Analyst is ... Key Responsibilities End User Support • Provide Level 1 and Level 2 support for desktops, laptops ...
IT Support Technician
Memphis, TN · On-site
$40K - $55K/yr
Job Title : IT Support Technician Location : Memphis, TN Job Summary The IT Support Analyst is ... Key Responsibilities End User Support • Provide Level 1 and Level 2 support for desktops, laptops ...
They provide comprehensive IT support, network management, cybersecurity, cloud solutions, hardware ... Provide Level 2 technical support to multiple business clients in a fast-paced MSP environment.
New
Quick apply
They provide comprehensive IT support, network management, cybersecurity, cloud solutions, hardware ... Provide Level 2 technical support to multiple business clients in a fast-paced MSP environment.
New
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Tier 2 IT Technician
Murfreesboro, TN · On-site
$65K - $75K/yr
In addition to day-to-day support, this role takes ownership of complex troubleshooting, small ... Reduce escalations to senior engineers by resolving issues at the Tier 2 level * Maintain accurate ...
Quick apply
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Tier 2 IT Technician
Murfreesboro, TN · On-site
$65K - $75K/yr
In addition to day-to-day support, this role takes ownership of complex troubleshooting, small ... Reduce escalations to senior engineers by resolving issues at the Tier 2 level * Maintain accurate ...
Be Seen First
Tier 2 IT Technician
Murfreesboro, TN · On-site
$65K - $75K/yr
In addition to day-to-day support, this role takes ownership of complex troubleshooting, small ... Reduce escalations to senior engineers by resolving issues at the Tier 2 level * Maintain accurate ...
Quick apply
Be Seen First
Tier 2 IT Technician
Murfreesboro, TN · On-site
$65K - $75K/yr
In addition to day-to-day support, this role takes ownership of complex troubleshooting, small ... Reduce escalations to senior engineers by resolving issues at the Tier 2 level * Maintain accurate ...
IT Support Analyst II
Brentwood, TN · Hybrid
We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...
IT Support Analyst II
Brentwood, TN · Hybrid
We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...
IT Support Analyst II
Brentwood, TN · On-site
We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...
Quick apply
IT Support Analyst II
Brentwood, TN · On-site
We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...
IT Support Analyst II
Brentwood, TN · On-site
We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...
IT Support Analyst II
Brentwood, TN · On-site
We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...
IT Support Analyst II
Brentwood, TN · On-site
Qualifications: 2+ years of experience in IT support or related role. Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
IT Support Analyst II
Brentwood, TN · On-site
Qualifications: 2+ years of experience in IT support or related role. Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
IT Support Analyst II
Brentwood, TN · On-site
Qualifications: 2+ years of experience in IT support or related role. Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
Quick apply
IT Support Analyst II
Brentwood, TN · On-site
Qualifications: 2+ years of experience in IT support or related role. Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
IT Support Analyst II
Brentwood, TN · On-site
Qualifications: • 2+ years of experience in IT support or related role. • Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network ...
IT Support Analyst II
Brentwood, TN · On-site
Qualifications: • 2+ years of experience in IT support or related role. • Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network ...
Manager, IT Support
Nashville, TN · On-site
Establish and monitor service-level expectations, key performance indicators, and support metrics ... Education and Experience * 6+ years of IT experience, including 2+ years in a leadership or ...
Quick apply
Manager, IT Support
Nashville, TN · On-site
Establish and monitor service-level expectations, key performance indicators, and support metrics ... Education and Experience * 6+ years of IT experience, including 2+ years in a leadership or ...
Establish and monitor service-level expectations, key performance indicators, and support metrics ... Education and Experience * 6+ years of IT experience, including 2+ years in a leadership or ...
Establish and monitor service-level expectations, key performance indicators, and support metrics ... Education and Experience * 6+ years of IT experience, including 2+ years in a leadership or ...
Manager, IT Support
Nashville, TN · On-site
Establish and monitor service-level expectations, key performance indicators, and support metrics ... Education and Experience * 6+ years of IT experience, including 2+ years in a leadership or ...
Manager, IT Support
Nashville, TN · On-site
Establish and monitor service-level expectations, key performance indicators, and support metrics ... Education and Experience * 6+ years of IT experience, including 2+ years in a leadership or ...
IT Support Analyst II
Memphis, TN · On-site
Provide Level 2 support for desktops, laptops, mobile devices, printers, and peripherals ... Associate's or Bachelor's degree in Information Technology, Computer Science, or related field ...
IT Support Analyst II
Memphis, TN · On-site
Provide Level 2 support for desktops, laptops, mobile devices, printers, and peripherals ... Associate's or Bachelor's degree in Information Technology, Computer Science, or related field ...
IT Support Associate
Memphis, TN · On-site
$40K - $50K/yr
Job Title : IT Support Associate Location : Memphis, TN Job Summary The IT Support Analyst is ... Key Responsibilities End User Support • Provide Level 1 and Level 2 support for desktops, laptops ...
IT Support Associate
Memphis, TN · On-site
$40K - $50K/yr
Job Title : IT Support Associate Location : Memphis, TN Job Summary The IT Support Analyst is ... Key Responsibilities End User Support • Provide Level 1 and Level 2 support for desktops, laptops ...
Job Title: IT Support Specialist Location: Philadelphia, PA Duration: 12+ Months They will be responsible for taking inbound and outbound calls They are migrating from hex to o365 Taking control of ...
Job Title: IT Support Specialist Location: Philadelphia, PA Duration: 12+ Months They will be responsible for taking inbound and outbound calls They are migrating from hex to o365 Taking control of ...
Tier II Support Specialist - Healthcare
$50K - $60K/yr
Description As a Tier II IT Support Specialist at Proven IT, you'll play a pivotal role in supporting our valued partners in the healthcare industry, specifically Ambulatory Surgical Centers. You'll ...
Tier II Support Specialist - Healthcare
$50K - $60K/yr
Description As a Tier II IT Support Specialist at Proven IT, you'll play a pivotal role in supporting our valued partners in the healthcare industry, specifically Ambulatory Surgical Centers. You'll ...
Level 2 It Support information
See Tennessee salary details
$13.31 - $15.83
1% of jobs
$15.83 - $18.35
8% of jobs
$20.53 is the 25th percentile. Wages below this are outliers.
$18.35 - $20.87
18% of jobs
The median wage is $23.33 / hr.
$20.87 - $23.38
23% of jobs
$23.38 - $25.90
14% of jobs
$27.89 is the 75th percentile. Wages above this are outliers.
$25.90 - $28.42
14% of jobs
$28.42 - $30.94
9% of jobs
$30.94 - $33.46
4% of jobs
$33.46 - $35.98
3% of jobs
$35.98 - $38.50
3% of jobs
$38.50 - $41.02
2% of jobs
$13
$25
$41
How much do level 2 it support jobs pay per hour?
As of Aug 27, 2026, the average hourly pay for level 2 it support in Tennessee is $25.46, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $28.56 per hour, depending on experience, location, and employer.
What is a Level 2 IT Support?
A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.
What types of issues does Level 2 IT Support typically handle compared to Level 1 support?
Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.
What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?
Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.
How to become a Level 2 IT support?
To become a Level 2 IT support technician, candidates typically need an associate degree or equivalent in information technology or a related field, along with relevant certifications such as CompTIA A+ or Network+. Gaining experience in basic troubleshooting, hardware, and software support is essential, and developing skills in networking, operating systems, and remote support tools can help advance to this role.
What are the most commonly searched types of Level 2 It Support jobs in Tennessee?
The most popular types of Level 2 It Support jobs in Tennessee are:
What are popular job titles related to Level 2 It Support jobs in Tennessee?
For Level 2 It Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Level 2 It Support jobs in Tennessee look for?
The top searched job categories for Level 2 It Support jobs in Tennessee are:
What cities in Tennessee are hiring for Level 2 It Support jobs?
Cities in Tennessee with the most Level 2 It Support job openings:
Full-time
Medical, Retirement
Re-posted 23 days ago
Job description
Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead
We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical support to users serving as a key on-site IT resource for our manufacturing operations. The IT Support Specialist II is responsible for ensuring the reliability, availability, and security of end user computing systems and IT related equipment.
In addition to providing desktop and user support, this role will troubleshoot and support network connectivity, wireless infrastructure, IT equipment, and a variety of production technologies. The successful candidate will collaborate with IT teams, vendors, and business stakeholders to ensure reliable technology operations and support technology initiatives.
This position requires a well-rounded technical skill set, strong troubleshooting abilities, and a proactive approach to supporting both end user and infrastructure technologies.
Requirements
Here is who you are...
Drive & motivation
Character & ABILITIES
Knowledge & skills
Experience
Nice to Have
things you will do...
OTHER ...
Benefits
We offer our team members many benefits to help them achieve their goals and support our company culture:
Want to learn more about our mission and products? Please check us out on Facebook, Instagram, and YouTube
We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical support to users serving as a key on-site IT resource for our manufacturing operations. The IT Support Specialist II is responsible for ensuring the reliability, availability, and security of end user computing systems and IT related equipment.
In addition to providing desktop and user support, this role will troubleshoot and support network connectivity, wireless infrastructure, IT equipment, and a variety of production technologies. The successful candidate will collaborate with IT teams, vendors, and business stakeholders to ensure reliable technology operations and support technology initiatives.
This position requires a well-rounded technical skill set, strong troubleshooting abilities, and a proactive approach to supporting both end user and infrastructure technologies.
Requirements
Here is who you are...
Drive & motivation
- You are support oriented and find customer service quite rewarding
- You are motivated by challenges and willing to put in extra time to get the job done
- You love technology and coming up with new cost-effective solutions
- You are a problem solver who can make sound professional judgement
Character & ABILITIES
- You can effectively communicate technical concepts to varied audiences
- You are agile, flexible, and able to adapt to changing environment
- You have a positive attitude and ability to stay calm under pressure
- You are organized, efficient and able to multitask
Knowledge & skills
- You have strong customer service and interpersonal skills
- You understand IT concepts, including systems maintenance, computer networks, etc
- You have working knowledge of Windows and Mac
- You have knowledge of enterprise server environment
- You have strong oral and written communication skills
Experience
- You have 3+ years of hands-on experience in IT support & projects related role
- You have a degree or diploma in Information Technology or related discipline
- You have experience supporting IT infrastructure including networking, wireless and servers
Nice to Have
- IT related certification(s), CompTIA Certs, Microsoft 365 or Entra ID Certs
- Experience supporting manufacturing environments
- Understanding of basic OT/IT network separation
things you will do...
- Resolve Level 1 & 2 support tickets for users in both Canada and the United States.
- Participate in user onboarding and offboarding activities
- Provide on-site end-user support for desktops, laptop and peripherals.
- Troubleshoot and support Wi-Fi, printers, scanners, barcode scanners and access control systems.
- Install, configure, deploy, and maintain hardware and software.
- Administer Active Directory and Microsoft Entra ID user accounts and permissions.
- Coordinate with third-party vendors and service providers for issue resolution.
- Participate in IT projects, including new systems and implementation processes
- Maintain accurate documentation of systems, processes, and support activities.
- Provide proactive security investigation and searches to detect malicious activities
OTHER ...
- You may on occasion work at varied times as the job requires
- Primary office location: 585 Morrison Rd, Rossville, TN 38066, USA
Benefits
We offer our team members many benefits to help them achieve their goals and support our company culture:
- Opportunities for career growth and development
- Competitive Healthcare Benefits and 401K Package
- Performance Bonus
- Free delicious and healthy bread
- Friendly and supportive work environment and an ambitious team
- Company social events focused around health, great tasting food and getting together as a team
Want to learn more about our mission and products? Please check us out on Facebook, Instagram, and YouTube