IT Support Specialist
Shelby, NC · On-site
IT Support Specialist Sofidel America is seeking an IT Support Specialist to join our local team ... Provide first-level technical support to end users via a centralized ticketing system, phone, and ...
IT Support Specialist
Shelby, NC · On-site
IT Support Specialist Sofidel America is seeking an IT Support Specialist to join our local team ... Provide first-level technical support to end users via a centralized ticketing system, phone, and ...
IT Support Specialist
Shallotte, NC · On-site +1
With offices across North Carolina, we are currently seeking a dedicated IT Support Specialist to ... The specialist promotes efficient utilization of resources while maintaining a high level of ...
IT Support Specialist
Shallotte, NC · On-site +1
With offices across North Carolina, we are currently seeking a dedicated IT Support Specialist to ... The specialist promotes efficient utilization of resources while maintaining a high level of ...
IT Support Technician
Raleigh, NC · On-site
$21 - $28.75/hr
... II/III support if needed. This role will help the leadership team drive consistent IT service and ... level for both desktop and server either physical or virtual supporting business users and ...
IT Support Technician
Raleigh, NC · On-site
$21 - $28.75/hr
... II/III support if needed. This role will help the leadership team drive consistent IT service and ... level for both desktop and server either physical or virtual supporting business users and ...
IT Support Technician II
Charlotte, NC · On-site
$21 - $28.75/hr
Responsibilities The IT Support Technician is responsible for providing in-person support for both regional office employees and local construction jobsite teams in Charlotte, NC and Greenville, SC.
IT Support Technician II
Charlotte, NC · On-site
$21 - $28.75/hr
Responsibilities The IT Support Technician is responsible for providing in-person support for both regional office employees and local construction jobsite teams in Charlotte, NC and Greenville, SC.
IT Support Technician II
Charlotte, NC · On-site
$21 - $28.75/hr
Responsibilities The IT Support Technician is responsible for providing in-person support for both regional office employees and local construction jobsite teams in Charlotte, NC and Greenville, SC.
IT Support Technician II
Charlotte, NC · On-site
$21 - $28.75/hr
Responsibilities The IT Support Technician is responsible for providing in-person support for both regional office employees and local construction jobsite teams in Charlotte, NC and Greenville, SC.
IT Support Technician
Raleigh, NC · On-site
$21 - $28.75/hr
... II/III support if needed. This role will help the leadership team drive consistent IT service and ... level for both desktop and server either physical or virtual supporting business users and ...
IT Support Technician
Raleigh, NC · On-site
$21 - $28.75/hr
... II/III support if needed. This role will help the leadership team drive consistent IT service and ... level for both desktop and server either physical or virtual supporting business users and ...
IT Support Specialist
Hickory, NC · On-site
The IT Support Specialist works closely with all employees to provide fast and accurate IT technical support daily. The job duties for this position include but are not limited to: • Desktop ...
IT Support Specialist
Hickory, NC · On-site
The IT Support Specialist works closely with all employees to provide fast and accurate IT technical support daily. The job duties for this position include but are not limited to: • Desktop ...
IT Support Technician
$21 - $28.75/hr
... II/III support if needed. This role will help the leadership team drive consistent IT service and ... level for both desktop and server either physical or virtual supporting business users and ...
IT Support Technician
$21 - $28.75/hr
... II/III support if needed. This role will help the leadership team drive consistent IT service and ... level for both desktop and server either physical or virtual supporting business users and ...
IT Support Technician
Matthews, NC · On-site
$20.25 - $27.75/hr
The IT Support Technician will be responsible for providing technical support and assistance to ... Provide Level I and II support via phone, email and potentially on-site at client locations to ...
IT Support Technician
Matthews, NC · On-site
$20.25 - $27.75/hr
The IT Support Technician will be responsible for providing technical support and assistance to ... Provide Level I and II support via phone, email and potentially on-site at client locations to ...
IT Support Specialist
Hickory, NC · On-site
The IT Support Specialist works closely with all employees to provide fast and accurate IT technical support daily. The job duties for this position include but are not limited to: Desktop, Laptop ...
IT Support Specialist
Hickory, NC · On-site
The IT Support Specialist works closely with all employees to provide fast and accurate IT technical support daily. The job duties for this position include but are not limited to: Desktop, Laptop ...
IT Support Specialist
Asheville, NC · On-site
$70.28K - $116.10K/yr
IT Support Specialist (NS) SALARY RANGE: $70,282.00 - $116,101.00 The North Carolina Administrative ... Provide customer support across Western North Carolina counties in accordance with Service Level ...
IT Support Specialist
Asheville, NC · On-site
$70.28K - $116.10K/yr
IT Support Specialist (NS) SALARY RANGE: $70,282.00 - $116,101.00 The North Carolina Administrative ... Provide customer support across Western North Carolina counties in accordance with Service Level ...
We are looking for an IT Support Analyst. This is an on- site full-time permanent hire role in Greenville and Raleigh, North Carolina with our client. You will be going to both offices as needed by ...
We are looking for an IT Support Analyst. This is an on- site full-time permanent hire role in Greenville and Raleigh, North Carolina with our client. You will be going to both offices as needed by ...
Level 2 Support Technician MSP
Wilmington, NC · On-site +1
$45K - $60K/yr
Onsite and Remote IT Support Technician Looking to join an incredible team of IT technicians in ... Apply over indeed - take the two assessments listed for the position as well. They should be sent ...
Level 2 Support Technician MSP
Wilmington, NC · On-site +1
$45K - $60K/yr
Onsite and Remote IT Support Technician Looking to join an incredible team of IT technicians in ... Apply over indeed - take the two assessments listed for the position as well. They should be sent ...
IT Support Specialist
Shallotte, NC · On-site
The specialist promotes efficient utilization of resources while maintaining a high level of ... Requirements Qualifications and Experience * 2-year AAS degree in Information Technology, or the ...
IT Support Specialist
Shallotte, NC · On-site
The specialist promotes efficient utilization of resources while maintaining a high level of ... Requirements Qualifications and Experience * 2-year AAS degree in Information Technology, or the ...
Level 2 Support Technician MSP
Wilmington, NC · On-site
$45K - $60K/yr
Onsite and Remote IT Support Technician Looking to join an incredible team of IT technicians in ... Apply over indeed - take the two assessments listed for the position as well. They should be sent ...
Level 2 Support Technician MSP
Wilmington, NC · On-site
$45K - $60K/yr
Onsite and Remote IT Support Technician Looking to join an incredible team of IT technicians in ... Apply over indeed - take the two assessments listed for the position as well. They should be sent ...
IT Support Specialist
Shallotte, NC · On-site
The specialist promotes efficient utilization of resources while maintaining a high level of ... Requirements Qualifications and Experience * 2-year AAS degree in Information Technology, or the ...
IT Support Specialist
Shallotte, NC · On-site
The specialist promotes efficient utilization of resources while maintaining a high level of ... Requirements Qualifications and Experience * 2-year AAS degree in Information Technology, or the ...
IT Support Specialist
Shallotte, NC · On-site
The specialist promotes efficient utilization of resources while maintaining a high level of ... Requirements Qualifications and Experience * 2-year AAS degree in Information Technology, or the ...
IT Support Specialist
Shallotte, NC · On-site
The specialist promotes efficient utilization of resources while maintaining a high level of ... Requirements Qualifications and Experience * 2-year AAS degree in Information Technology, or the ...
Level 3 IT Project Technician
Wilmington, NC · On-site
$65K - $95K/yr
IT Project Technician This is an in-person position for one of two markets - Wilmington NC ... Every day presents new challenges and puzzles to solve at CW IT Support, with a chance to learn ...
Level 3 IT Project Technician
Wilmington, NC · On-site
$65K - $95K/yr
IT Project Technician This is an in-person position for one of two markets - Wilmington NC ... Every day presents new challenges and puzzles to solve at CW IT Support, with a chance to learn ...
Level 3 IT Project Technician
Wilmington, NC · On-site
$65K - $95K/yr
IT Project Technician This is an in-person position for one of two markets - Wilmington NC ... Every day presents new challenges and puzzles to solve at CW IT Support, with a chance to learn ...
Level 3 IT Project Technician
Wilmington, NC · On-site
$65K - $95K/yr
IT Project Technician This is an in-person position for one of two markets - Wilmington NC ... Every day presents new challenges and puzzles to solve at CW IT Support, with a chance to learn ...
IT Support Lead
Fort Liberty, NC · On-site
Lead and supervise a technical team providing Tier 2/3 support for DoD systems and mission environments. * Oversee daily IT operations including datacenter services, virtualization platforms ...
IT Support Lead
Fort Liberty, NC · On-site
Lead and supervise a technical team providing Tier 2/3 support for DoD systems and mission environments. * Oversee daily IT operations including datacenter services, virtualization platforms ...
Level 2 It Support information
See North Carolina salary details
$13.33 - $15.85
1% of jobs
$15.85 - $18.37
8% of jobs
$20.56 is the 25th percentile. Wages below this are outliers.
$18.37 - $20.89
18% of jobs
The median wage is $23.36 / hr.
$20.89 - $23.42
23% of jobs
$23.42 - $25.94
14% of jobs
$27.93 is the 75th percentile. Wages above this are outliers.
$25.94 - $28.46
14% of jobs
$28.46 - $30.98
9% of jobs
$30.98 - $33.50
4% of jobs
$33.50 - $36.03
3% of jobs
$36.03 - $38.55
3% of jobs
$38.55 - $41.07
2% of jobs
$13
$25
$41
How much do level 2 it support jobs pay per hour?
As of May 28, 2026, the average hourly pay for level 2 it support in North Carolina is $25.49, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $28.61 per hour, depending on experience, location, and employer.
What is a Level 2 IT Support job?
A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.
What are the key skills and qualifications needed to thrive in the Level 2 It Support position, and why are they important?
Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.
What types of issues does Level 2 IT Support typically handle compared to Level 1 support?
Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.
More about Level 2 It Support jobs
What are the most commonly searched types of Level 2 It Support jobs in North Carolina? The most popular types of Level 2 It Support jobs in North Carolina are:
What are popular job titles related to Level 2 It Support jobs in North Carolina? For Level 2 It Support jobs in North Carolina, the most frequently searched job titles are:
What job categories do people searching Level 2 It Support jobs in North Carolina look for? The top searched job categories for Level 2 It Support jobs in North Carolina are:
What cities in North Carolina are hiring for Level 2 It Support jobs? Cities in North Carolina with the most Level 2 It Support job openings:
Other
Medical, Dental, Vision, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
Sofidel rating
7.7
Based on 25 frontline employees who took The Breakroom Quiz
Job description
IT Support Specialist
Sofidel America is seeking an IT Support Specialist to join our local team. This role provides front-line technical support to our corporate office and manufacturing plants. We are looking for a dependable, service-oriented professional who is interested in long-term growth in a stable organization.
The IT Support Specialist will deliver timely, high-quality technical support while continuously improving the user experience through effective problem resolution and documentation.
Key Responsibilities:
Equal Opportunity Employer:
Sofidel America is an equal opportunity employer. Sofidel America is committed to the spirit and letter of all federal, state, and local laws and regulations pertaining to equal opportunity.
Sofidel America is seeking an IT Support Specialist to join our local team. This role provides front-line technical support to our corporate office and manufacturing plants. We are looking for a dependable, service-oriented professional who is interested in long-term growth in a stable organization.
The IT Support Specialist will deliver timely, high-quality technical support while continuously improving the user experience through effective problem resolution and documentation.
Key Responsibilities:
- Provide first-level technical support to end users via a centralized ticketing system, phone, and in person.
- Manage and prioritize support requests using the ticketing system to ensure timely resolution.
- Troubleshoot hardware, software, and basic network issues.
- Install, configure, and maintain desktop systems, printers, and applications.
- Document issues, solutions, and procedures in the knowledge base.
- Escalate complex, structural, or infrastructure-related issues to the National Support Team while providing local context and hands-on assistance as needed.
- Support both office and plant environments as required.
- Participate in on-call or emergency support rotation as scheduled.
- Associate's or Bachelor's degree in Information Technology or related field preferred.
- 1-3 years of IT support or helpdesk experience.
- Working knowledge of Windows 10/11 and Microsoft 365.
- Basic understanding of networking concepts and Active Directory.
- Experience using a centralized ticketing system (e.g., ServiceNow or similar).
- Strong customer service and communication skills.
- Proven ability to work independently with minimal daily supervision, demonstrating strong prioritization and time management skills.
- Ability to learn new systems and technologies quickly.
- Relevant certifications (A+, Network+, or similar) are a plus.
- Ability to travel occasionally as needed to support business operations and multiple facility locations.
- Competitive pay and bonus opportunities
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match and access to financial advisory support
- Professional training and career development
- Paid vacation and a professional, supportive work environment
- Employee referral bonus programs
Equal Opportunity Employer:
Sofidel America is an equal opportunity employer. Sofidel America is committed to the spirit and letter of all federal, state, and local laws and regulations pertaining to equal opportunity.