ZipRecruiter

Log In

1

Level 1 Help Desk Support Jobs in Virginia (NOW HIRING)

Iron Bow Technologies

Tier 1 Help Desk Technician

Herndon, VA · On-site

$20.50 - $27.75/hr

... IT Help Desk Support Technician Tier 1 role entails responding to users in a professional and ... level agreement goals. * It will be helpful if you have prior experience supporting customer ...

Iron Bow Technologies

Tier 1 Help Desk Technician

Herndon, VA · On-site

$20.50 - $27.75/hr

... IT Help Desk Support Technician Tier 1 role entails responding to users in a professional and ... level agreement goals. * It will be helpful if you have prior experience supporting customer ...

IntrepidGS

Sr Help Desk Support Specialist

Mclean, VA · On-site

They are seeking a Sr Help Desk Support Specialist to provide second-tier technical support for end-users, ensuring uninterrupted service delivery across various IT environments and coordinating with ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ...

Intrepidgs

Sr Help Desk Support Specialist

Mclean, VA · On-site

Position is contingent upon contract award The Sr Help Desk Support Specialist provides second-tier technical support for end-users across desktop, laptop, and network environments. This role ...

previous pagenext page

Showing results 21-40

All JobsLevel 1 Help Desk Support JobsLevel 1 Help Desk Support Jobs in Virginia

Level 1 Help Desk Support information

What is a Level 1 Help Desk Support?

A Level 1 Help Desk Support job involves providing first-line technical support to users experiencing IT-related issues. Responsibilities include troubleshooting basic hardware and software problems, assisting with password resets, and documenting incidents for escalation if necessary. Level 1 technicians rely on predefined solutions or scripts to resolve common issues quickly. They serve as the initial point of contact for IT support, ensuring efficient issue resolution or proper escalation to higher-level support teams. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive in Level 1 Help Desk Support?

To thrive as a Level 1 Help Desk Support, you need foundational IT knowledge, strong troubleshooting abilities, and typically a high school diploma or equivalent with some technical coursework or certifications like CompTIA A+ being beneficial. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments (Windows, macOS) is often required. Excellent communication, patience, and customer service skills help resolve user issues while building trust. These competencies ensure efficient problem resolution and a positive experience for users needing front-line technical assistance.

What are the typical career advancement opportunities for someone starting as Level 1 Help Desk Support?

Starting in a Level 1 Help Desk Support role provides a solid foundation for advancing in the IT field. Many professionals move into higher-level support positions, such as Level 2 or Level 3 Help Desk, network administration, or specialized technical roles as they gain experience and pursue further certifications. This entry-level position offers great exposure to troubleshooting a variety of technical issues and collaborating with different departments, which builds valuable skills for future growth. Employers often support continuing education, making it an excellent starting point for a long-term IT career.

Is help desk support a good entry-level IT job?

Help desk support is a common entry-level IT role that provides foundational experience in troubleshooting, customer service, and technical skills. It often requires knowledge of operating systems, basic networking, and support tools, making it a good starting point for a career in IT.

What are the most commonly searched types of Level 1 Help Desk Support jobs in Virginia?

The most popular types of Level 1 Help Desk Support jobs in Virginia are:

What are popular job titles related to Level 1 Help Desk Support jobs in Virginia?

For Level 1 Help Desk Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Level 1 Help Desk Support jobs in Virginia look for?

The top searched job categories for Level 1 Help Desk Support jobs in Virginia are:

Level 1 Help Desk Support jobs near you
Infographic showing various Level 1 Help Desk Support job openings in Virginia as of August 2026, with employment types broken down into 55% Full Time, 7% Temporary, and 38% Contract. Highlights an 100% In-person job distribution.

Help Desk Support Services Specialist

Encode, Inc

Montgomery, VA • On-site

Full-time

Re-posted 3 days ago

Job description

Company Description
Here at Encode we strive to ensure that both professional AND personal satisfaction go hand in hand. We enhance professional satisfaction by constantly improving team member skills with ongoing education, conferences, and early adoption of automation tools. We want everyone to be the best they can be. We build personal satisfaction by embracing remote work days, casual attire, bagel Tuesdays, team building events at local establishments and in-office cornhole competitions.
Job Description
The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership, monitoring, tracking and communication, resolution and recovery of incidents not assigned to second tier support, closure of incidents, monitoring the status and progress towards resolution of assigned incidents, and communication to relevant parties on incident progress.
Responsibilities:
  • Fielding user communication
  • Completing other non-ticket creation duties as assigned by Service Desk Management
    Abiding by standard Service Desk policy and process, including shift scheduling and performance metrics

Qualifications
  • Active Secret Clearance
  • Service/help desk or customer service support
  • Strong written and verbal communication
  • Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, use of help desk/trouble ticketing software (prior use of ServiceNow preferred)
  • New Service Desk analysts are required to earn ITIL v3 Foundations Certification within 90 days of hire date
  • Bachelor's degree as a minimum
  • *will receive initial 4-6 weeks of training Monday through Friday, 0800-1630. After training is complete, incumbent will be expected to move to 3rd shift (2230-0900). These are 10 hour shifts that cover three weekdays and every other weekend. Full schedule is available upon request

Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply