ZipRecruiter

Log In

1

Level 1 Help Desk Support Jobs in California (NOW HIRING)

REVOLVE

IT Help Desk Support

Cerritos, CA · On-site

$25 - $27/hr

... 1,000 strong, we are a dynamic bunch that are motivated by getting the company to the next level ... We are looking for a skilled and customer-focused IT Support Help Desk Technician to join our ...

K2 Staffing

We currently have multiple openings for Remote / Offshore Level II IT Help Desk Support Technicians . This position requires proven experience in supporting business desktop and server environments ...

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

Producers Dairy Foods Inc.

Help Desk Technician

Fresno, CA · On-site

$19.75 - $26.75/hr

Responsibilities : • The Help Desk Technician is the first point-of-contact for end-users seeking ... next level of support personnel. Escalation will include passing all relevant details about the ...

Clark Pacific

Help Desk Technician 1

Woodland, CA

$24 - $28/hr

This new Help Desk Technician role would provide onboarding and technology support to current and ... Exercise a high level of professionalism and confidentiality when working with staff, systems, and ...

VSolvit

HELP DESK TECHNICIAN

Ventura, CA · On-site

$24 - $26/hr

VSolvit LLC is currently seeking an IT Helpdesk Technician to support our facility in Ventura, CA ... Secret level security clearance or ability to obtain Company Summary Join the VSolvit Team! Founded ...

Clark Pacific

Help Desk Technician 1

Woodland, CA

$24 - $28/hr

This new Help Desk Technician role would provide onboarding and technology support to current and ... Exercise a high level of professionalism and confidentiality when working with staff, systems, and ...

Clark Pacific

Help Desk Technician 1

Woodland, CA · On-site

$24 - $28/hr

This new Help Desk Technician role would provide onboarding and technology support to current and ... Exercise a high level of professionalism and confidentiality when working with staff, systems, and ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support Supporting over 600 users primarily in US, however there are some in South America, Germany, and UK ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support Supporting over 600 users primarily in US, however there are some in South America, Germany, and UK ...

previous pagenext page

Showing results 21-40

All JobsLevel 1 Help Desk Support JobsLevel 1 Help Desk Support Jobs in California

Level 1 Help Desk Support information

What is a Level 1 Help Desk Support?

A Level 1 Help Desk Support job involves providing first-line technical support to users experiencing IT-related issues. Responsibilities include troubleshooting basic hardware and software problems, assisting with password resets, and documenting incidents for escalation if necessary. Level 1 technicians rely on predefined solutions or scripts to resolve common issues quickly. They serve as the initial point of contact for IT support, ensuring efficient issue resolution or proper escalation to higher-level support teams. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive in Level 1 Help Desk Support?

To thrive as a Level 1 Help Desk Support, you need foundational IT knowledge, strong troubleshooting abilities, and typically a high school diploma or equivalent with some technical coursework or certifications like CompTIA A+ being beneficial. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments (Windows, macOS) is often required. Excellent communication, patience, and customer service skills help resolve user issues while building trust. These competencies ensure efficient problem resolution and a positive experience for users needing front-line technical assistance.

What are the typical career advancement opportunities for someone starting as Level 1 Help Desk Support?

Starting in a Level 1 Help Desk Support role provides a solid foundation for advancing in the IT field. Many professionals move into higher-level support positions, such as Level 2 or Level 3 Help Desk, network administration, or specialized technical roles as they gain experience and pursue further certifications. This entry-level position offers great exposure to troubleshooting a variety of technical issues and collaborating with different departments, which builds valuable skills for future growth. Employers often support continuing education, making it an excellent starting point for a long-term IT career.

Is help desk support a good entry-level IT job?

Help desk support is a common entry-level IT role that provides foundational experience in troubleshooting, customer service, and technical skills. It often requires knowledge of operating systems, basic networking, and support tools, making it a good starting point for a career in IT.

What are the most commonly searched types of Level 1 Help Desk Support jobs in California?

The most popular types of Level 1 Help Desk Support jobs in California are:

What are popular job titles related to Level 1 Help Desk Support jobs in California?

For Level 1 Help Desk Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Level 1 Help Desk Support jobs in California look for?

The top searched job categories for Level 1 Help Desk Support jobs in California are:

Level 1 Help Desk Support jobs near you
Infographic showing various Level 1 Help Desk Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Sr. Help Desk Support Technician

OSI Systems, Inc

Hawthorne, CA • On-site

$36 - $38/hr

Full-time

Medical, Life, Retirement, PTO

Posted 6 days ago

Job description

Overview
OSI Systems and its subsidiaries is a vertically integrated provider of specialized electronic systems and for components that meet the critical needs in the homeland security, healthcare, defense, and aerospace industries. As a global company, we are dedicated to developing solutions for our customers and the people they serve to lead the way to a safer and healthier world.
OSI Systems is seeking a Sr. Desktop Support Technician. This individual will provide computer support and basic troubleshooting of applications, hardware, network, and systems. They will provide technical end-user support, workstation setup and configuration, and routine tasks such as software/hardware installation and upgrades. Additionallu, they will resolve reported problems related to hardware, operating systems and configuration issues through troubleshooting and research in a timely manner. They will have excellent customer service and communication skills and works independently and as part of a team.
Responsibilities
  • Configure, maintain and provide computer support to all users to ensure they have the ability to work at all times.
  • Provide support for all applications running on end-user computers and all hardware associated with the applications.
  • Monitor trouble tickets system and respond to all trouble reports within established goals.
  • Imaging, data wiping, asset control, and detailed ticket documentation.
  • New hire deployments.
  • PC refresh deployment.
  • Help develop IT solutions to meet the business objective.
  • Perform system upgrades and migrations.
  • Perform hardware upgrades (memory installs, hard drive upgrades) as required.
  • Assist other IT divisions with troubleshooting, support, and maintenance of on-premise IT services, servers, and specialized hardware.
  • Work individually or with a team on new and existing equipment, hardware, and software upgrades.
  • Work individually or with a team on new and existing equipment, hardware, and software upgrades.
  • Provide solutions to meet client needs.
  • Maintain Help Desk tracking software with up-to-date information on ticket progress.
  • Contribute to operational documentation as required.
  • Provide overview of hardware and software to users.
  • Maintain, troubleshoot, and provide technical support for the end user community in a Windows Active Directory environment.
  • Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.
  • Demonstrate behavior consistent with the company's Code of Ethics and Conduct.
  • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
  • Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications
  • Associate's degree in Information Technology or a related technology degree required; Bachelor's degree desired.
  • 5+ years combined help desk, desktop, network, and systems/server support experience required.
  • Must be able to work in a team environment and collaborate.
  • Excellent interpersonal skills required.
  • Proficiency in Windows 11, Microsoft Office Suite, Active Directory, Azure AD troubleshooting skills required.
  • Must have attention to detail, time management skills, be organized, and the ability to multi-task under pressure.
  • Excellent written and oral communication skills are essential.
  • Must be highly motivated, with a positive, can-do attitude.
  • Excellent customer interaction skills are required.
  • Ability to be a self-starter and finisher, capable of working with minimum supervision required.
  • Must be able to lift desktops, laptops, monitors, printers and other IT related equipment weighing up to 25 lbs.
  • Must be able to travel domestically on an as needed basis. Currently estimated at 10% -15% of the time.

Please review our benefits here: Life at OSI
Pay may range from $36.00 to $38.00 hourly
The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations.
Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.
NOTICE TO THIRD PARTY AGENCIES
OSI Systems, Inc. and its subsidiaries (collectively "OSI") does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.
Equal Opportunity Employer - Disability and Veterans
Know Your Rights
Poster Link:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.

Apply