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At Leica Biosystems, we're not just shaping the future of cancer diagnostics - we're transforming lives. Our mission of "Advancing Cancer Diagnostics, Improving Lives" is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you're not just taking a job; you're becoming part of a passionate team that knows every moment matters when it comes to cancer. You'll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you'll be inspired each day to stretch, grow, and make an impact.
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The National Field Service Engineering Specialist / National Product Specialist, Digital Pathology for Leica Biosystems is responsible to work collaboratively with product management and the responsible Business Unit to review and maintain instrument quality, serve as a Qualified Trainer for the products supported, and provide escalation support to include leading the activities and coordinating with other internal teams and the Business Unit, with an emphasis on Digital Pathology product lines.
This position reports to the Senior Service Training Manager and is a field-based role preferably in the Central / West region.
In this role, you will have the opportunity to:

• Provide advanced remote and onsite technical service and high-level support on Digital Pathology equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Leica.
• Act as a liaison to the Business Unit (BU) to communicate trends and correct parts issues, effectively communicating (both written and verbal) with internal colleagues and external customers within established time guidelines in order to meet customer's expectations.
• Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a highly professional manner. Shall also assist with the training and mentoring of other team members to improve overall performance of the team.

The essential requirements of the job include:

• Associate degree with 3+ years of field service engineering AND demonstrated expert knowledge of the diagnosis, repair and maintenance of Digital Pathology instruments.
• 1+ years of technical training experience in a classroom setting.
• Proven ability to apply strategic thinking to identify opportunities for improving customer outcomes, instrument performance, and service efficiency.
  Please be prepared to discuss specific examples from your experience.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• This position requires up to 70% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international.
• Must have a valid driver's license with an acceptable driving record
• Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

It would be a plus if you also possess previous experience in:

• 10+ years of industry experience
• Experience in Leica Biosystems Digital Pathology equipment

Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.
The hourly range for this role is $34.00-$42.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
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