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$27.5K

$53.3K

$85K

How much do legal shield jobs pay per year?

As of Sep 5, 2026, the average yearly pay for legal shield in the United States is $53,278.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $60,000.00 per year, depending on experience, location, and employer.

What is a Legal Shield?

A LegalShield job typically involves working as an independent associate who sells legal service plans and identity theft protection to individuals, families, and businesses. Associates earn commissions by enrolling new members and can also build a team to earn additional income. The role includes networking, marketing LegalShield's services, and educating potential clients on the benefits of affordable legal access. Many associates work remotely and set their own schedules, making it a flexible opportunity.

What types of legal matters do Legal Shield associates typically assist clients with?

Legal Shield Associates commonly help clients with a wide range of legal concerns, such as preparing wills, reviewing contracts, resolving landlord-tenant issues, and addressing family law questions. They work closely with experienced attorneys to ensure clients receive accurate information and informed guidance on their legal matters. Associates often coordinate consultations, gather pertinent case details, and follow up on service requests to maintain smooth client experiences. This role offers a collaborative environment where you'll interact with both clients and legal professionals, making each day varied and rewarding.

What are the key skills and qualifications needed to thrive in the Legal Shield position, and why are they important?

To thrive as a Legal Shield Associate, you need a solid understanding of legal principles, strong client service skills, and typically a background in sales or customer support. Familiarity with case management software, CRM tools, and basic legal documentation systems is valuable in this role. Exceptional communication, problem-solving abilities, and active listening are key soft skills that set top candidates apart. These qualifications are crucial for effectively assisting clients, managing legal inquiries, and supporting efficient legal solutions.

How to become a legal shield agent?

To become a Legal Shield agent, you typically need to complete the company's training program, which covers product knowledge and sales techniques. Candidates should have strong communication skills, a reliable internet connection, and be willing to build a client base through networking and marketing efforts.
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Legal Shield jobs near you
Infographic showing various Legal Shield job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,278 per year, or $25.6 per hour.

Customer Care Inbound Retention Consultant

Legal Shield Corp

Duncan, OK • On-site

Full-time

Posted 3 days ago

New

Job description

Job Summary:An Inbound Retention Team Member will play a fundamental role in achieving our customer revenue growth objectives through resolving Member issues and rebuilding confidence & value in PPLSI.Responsibilities:

Scope of the Role

Under close supervision, the incumbent of this position will be passionate about the customer experience, persuasive and highly motivated to retain and upgrade Members and resolve Member issues. They will strength customer relationship through member education relative to benefits and plan usage to improve membership retention.

Our ideal Inbound Retention Consultanthas been a high performer in customer facing roles that require them to build relationships through a consultative process to meet the needs of the customer. We are looking for someone with an aptitude for retention who has thrived in a quota-based and competitive environment.

Performance Outcomes

Service Expectations

  • Be an advocate for PPLSI and its products.

  • Earn Member trust and re-build the relationship through effective problem resolution, reselling the benefits and value of PPLSI's products & services.

  • Maintain professional and empathetic interactions.

  • Maintain adherence to flexible call flow.

  • Participate in ongoing training and development.

  • Utilize feedback to improve performance.

  • Drive to set aggressive goals and surpass them

  • Work closely with all segments of PPLSI to retain the Member by solving their issues using exceptional customer service skills and employing save tools in a cost effective manner.

Customer Education and Product Knowledge Expectation

Learn and understand all PPLSI products including legal, identity theft, small business, and supplements

  • Use discovery to analyze customer needs and tailor PPLSI products and benefits to the customer's situation

  • Sell the value of long term, lifetime legal and identity theft protection

  • Present plans and benefits confidently and comprehensively

Performance Expectations

Meet minimum targets of Retention KPIs which would include;

  • Minimum number of saves

  • Minimum conversion rate

  • Meet and exceed quality targets

  • Meet and exceed attendance & adherence targets

Education, Knowledge, and Experience

  • High school diploma required or equivalent required

  • 1 or more years in Customer Service Experience preferred

  • Comfortable utilizing technology

  • Previous customer service experience preferred

  • Strong active listening skills and ability to overcome objections

  • Ability to multi-task, prioritize and manage time effectively

FLSA Status

Non-Exempt

Physical Requirements/ Work Environment

The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information:Location:DuncanDepartment:9345 RetentionTime Type:Full time

Commitment to Equal Opportunity

PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.

If you require a reasonable accommodation to complete the application process, please contact Human Resources at:humanresources@legalshieldcorp.com.

Apply