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Learning Operations Manager Jobs in Atlanta, GA (NOW HIRING)

Yancey Bros Co

Digital Operations Manager

Austell, GA · On-site

... Operations Manager to ensure these platforms run reliably, perform effectively, and are ... Support training initiatives by providing updated learning materials, job aids, and platform usage ...

CLEAR - Field

Operations Manager (ATL)

Atlanta, GA · On-site

$70K - $82K/yr

The Operations Manager will be a part of our airport leadership team, reporting to the General ... learning and development. * Coach, mentor, and train the team to meet sales and customer service ...

CLEAR - Field

Operations Manager (ATL)

Atlanta, GA

$70K - $82K/yr

The Operations Manager will be a part of our airport leadership team, reporting to the General ... learning and development. * Coach, mentor, and train the team to meet sales and customer service ...

Ag

Executive Operations Manager

Atlanta, GA · Hybrid

We are seeking a Executive Operations Manager to contribute to the performance of the Commercial ... Personalized development plans, large portfolio of learning solutions & lots of internal mobility ...

Walmart

(USA) Operations Manager

Atlanta, GA

$65K - $100K/yr

... managers in serving as goodmembers of the community establishing and maintaining relationships with ... learning Provides supervision and development opportunities for associates by hiring and training ...

Cook & Boardman

Branch Operations Manager

Buford, GA · On-site

Career Growth: You'll benefit from continuous learning, mentorship, and leadership training ... operation • Assists Sales Manager by monitoring project estimates and assist with follow up to ...

EMCOR Group, Inc.

Learning and Development Intern

Atlanta, GA · On-site +1

$14.50 - $19.25/hr

... learning operations, including course setup, session scheduling, enrollment support, reporting ... Strong attention to detail, ability to manage multiple priorities, and comfort working ...

Cisco

Business Operations Manager- Legal

Atlanta, GA · On-site +1

$109K - $145K/yr

As a Business Operations Manager, you will be the technical engine behind our operational ... Demonstrated curiosity and a proactive approach to learning; a self-starter who stays on top of the ...

Cisco

Business Operations Manager- Legal

Atlanta, GA · On-site +1

$109K - $145K/yr

As a Business Operations Manager, you will be the technical engine behind our operational ... Demonstrated curiosity and a proactive approach to learning; a self-starter who stays on top of the ...

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All JobsLearning Operations Manager JobsLearning Operations Manager Jobs in Atlanta, GA

Learning Operations Manager information

See Atlanta, GA salary details

$29.8K

$61K

$114K

How much do learning operations manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for learning operations manager in Atlanta, GA is $61,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $74,500.00 per year, depending on experience, location, and employer.

How does a Learning Operations Manager typically collaborate with instructional designers and trainers within an organization?

A Learning Operations Manager works closely with instructional designers to ensure that course development aligns with organizational goals, timelines, and quality standards. They coordinate with trainers to schedule sessions, manage resources, and gather feedback for continuous improvement. Regular meetings and open communication channels are essential to address logistical challenges, troubleshoot issues, and ensure a seamless learning experience for participants. This collaborative approach helps streamline training delivery and promotes a culture of ongoing learning within the organization.

What are the key skills and qualifications needed to thrive as a Learning Operations Manager, and why are they important?

To thrive as a Learning Operations Manager, you need expertise in program management, data analysis, instructional design, and often a background in education or business. Familiarity with learning management systems (LMS), project management tools, and data reporting platforms is typically required. Strong organizational skills, problem-solving abilities, and effective communication set top performers apart in this role. These competencies ensure smooth delivery of training programs, data-driven improvements, and alignment with organizational learning goals.

What is a Learning Operations Manager?

A Learning Operations Manager is responsible for overseeing the planning, execution, and optimization of training programs within an organization. They coordinate logistics, manage learning technologies, and ensure that educational initiatives run smoothly and efficiently. This role often works closely with instructional designers, trainers, and other stakeholders to align learning activities with organizational goals. Their work helps to maximize the impact and effectiveness of professional development and training efforts.

What is the difference between Learning Operations Manager vs Learning Coordinator?

AspectLearning Operations ManagerLearning Coordinator
CredentialsTypically requires a bachelor’s degree in education, business, or related field; certifications in learning management systems (LMS) are commonUsually requires a bachelor’s degree; certifications in training or LMS are beneficial
Work EnvironmentOversees learning programs, manages teams, and collaborates with stakeholders in corporate or educational settingsSupports training sessions, coordinates schedules, and assists in content delivery within organizations
Employer & Industry UsageUsed in corporate training, e-learning companies, and educational institutionsCommon in corporate training departments, nonprofits, and educational organizations

The Learning Operations Manager focuses on managing learning programs, teams, and operational processes, while the Learning Coordinator handles logistical support and coordination of training activities. Both roles require knowledge of learning systems, but the manager has broader responsibilities in strategy and oversight.

What are popular job titles related to Learning Operations Manager jobs in Atlanta, GA? For Learning Operations Manager jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Learning Operations Manager jobs in Atlanta, GA look for? The top searched job categories for Learning Operations Manager jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Learning Operations Manager jobs? Cities near Atlanta, GA with the most Learning Operations Manager job openings:
Learning Operations Manager jobs near you
Infographic showing various Learning Operations Manager job openings in Atlanta, GA as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $61,023 per year, or $29.3 per hour.
Digital Operations Manager

Digital Operations Manager

Yancey Bros Co

Austell, GA • On-site

Full-time

Posted 24 days ago

Yancey Bros. rating

7.8

Company rating: 7.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

62nd of 142 rated vehicle equipment hire

Job description

Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset...our employees.
What You Will Be Doing:
We are a leading Caterpillar dealer delivering world-class products, services, and digital experiences across construction, agriculture, and industrial markets. As our digital ecosystem expands including Parts.Cat.Com (PCC), Cat Central, VisionLink, SIS2.0, and other Caterpillar applications, we are hiring a Digital Operations Manager to ensure these platforms run reliably, perform effectively, and are consistently supported across the organization.
This role is responsible for improving the digital customer experience by removing friction points, resolving customer-impacting issues, managing application support operations, and reinforcing execution of the company's digital strategy. A key component includes managing a structured application support team and communicating system enhancements, platform changes, and training opportunities to both customers and field teams.
Major Tasks, Responsibilities, and Key Accountabilities:
  • Digital Operation and Application Support Leadership
    • Lead and develop an application support team responsible for Tier 1 and Tier 2 support across commercial digital platforms to eliminate friction points and address root causes.
    • Execute and reinforce the company's digital strategy through operational processes, support routines, and field alignment
    • Establish clear roles, escalation paths, and accountability across support tiers to ensure timely issue resolution and consistent user experience.
    • Drive a culture of responsiveness, ownership, and continuous improvement through SLAs, KPIs, and structured performance management.
    • Ensure customers and internal teams receive timely, accurate, and consistent issue resolution and manage escalations with IT and Caterpillar Digital.
    • Maintain and enforce existing digital operational playbooks and procedures.
    • Handle regression testing, release validation, readiness checks, and communication of platform changes.
    • Align support team priorities to key business KPIs including platform adoption, uptime, issue resolution speed, and customer experience.
  • Application Support Framework & Governance
    • Define, implement, and operate a standardized application support framework covering intake, triage, escalation, resolution, and communication processes.
    • Develop and enforce SLAs and KPIs, including response time, resolution time, backlog management, and first-contact resolution.
    • Maintain a centralized knowledge base of known issues, workarounds, and best practices to improve resolution consistency and speed.
    • Establish feedback loops between Support, IT, and Caterpillar Digital teams to address root causes and reduce recurring issues.
    • Lead post-incident reviews, incorporating lessons learned into updated processes, playbooks, and training materials.
  • Cross-Functional Field Support
    • Support training initiatives by providing updated learning materials, job aids, and platform usage guidance to field teams and customers.
    • Provide in-person support at branches and regions to help internal teams effectively use digital tools.
    • Validate workflow adherence, resolve operational challenges, and reinforce consistent tool usage practices.
    • Partner with sales, product support, and operations to ensure digital tools complement daily workflows.
    • Ensure application support is tightly integrated with field operations, enabling seamless coordination across teams.
  • Performance Tracking, Reporting & Continuous Improvement
    • Track platform performance, support KPIs, and operational metrics.
    • Build dashboards and reporting to provide visibility into digital operations health and support performance.
    • Analyze support trends, recurring issues, and platform performance to identify systemic improvements and root causes.
    • Partner with IT and digital product leaders to prioritize defect resolution, enhancements, and reliability improvements.
    • Translate support insights into actionable recommendations for training, adoption, and process improvements.
    • Standardize communication for outages, releases, and known issues to maintain transparency and trust with users.
  • Performance Metrics
    • SLA Adherence & Support Backlog Management
    • First-Contact Resolution & Root Cause Elimination
    • Accuracy & Reach of Communications to Field + Customers
    • Training Utilization & Enablement Quality
    • Platform Readiness & Release Quality
    • Customer Experience & Digital Support Effectiveness

Required Qualifications
  • Bachelor's degree in Business, Information Systems, Communications, Analytics, or equivalent experience.
  • Experience managing an application support team in a structured application support model (Tier 1 / Tier 2, SLAs, ticketing systems).
  • 4 to 5 years in application support, digital operations, customer support, or systems support roles.
  • Experience supporting and troubleshooting digital platforms (e.g., e-commerce, telematics, mobile apps) including triage, escalation, testing, and coordination with IT or Caterpillar support teams.
  • Excellent written and verbal communication skills with ability to translate technical changes into simple, user-friendly language.
  • Ability to interpret platform usage data and support metrics to drive operational improvements.
  • High comfort level with KPIs, dashboards, scorecards, and performance reporting.
  • Willingness to work onsite and travel occasionally to branches across Georgia.

Preferred Qualifications:
  • Experience with Caterpillar digital systems (PCC, Cat Central, VisionLink, SIS2.0).
  • Background in heavy equipment, industrial B2B, or construction industries.
  • Experience with CRM tools (Dynamics 365)
  • Bilingual (English/Spanish) is a plus for supporting diverse customer segments.
  • Experience working with AI enablement including tools and operational efficiency

Who We Are Looking For:
To be successful in this position you should have excellent written and verbal communication skills with previous experience in application support, digital operations, customer support, or systems support. You should be able to support internal teams, resolving platform issues and executing standardized workflows. The ability to multitask and provide superior customer service are essential to this position as well.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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