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Learning Development In Hospitality Jobs in Boston, MA

Suffolk Construction

Director, Learning Design

Boston, MA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This newly established, hands-on leadership role will build and lead an in-house instructional design function, bringing curriculum design, eLearning development, and learning expertise within RBU.

Standard Textile

Sales Consultant, Hospitality

Boston, MA

  • Medical

  • Dental

  • Vision

  • Retirement

Standard Textile is a trusted partner in hospitality, with decades of success built on a clear ... new business development in a competitive, relationship-driven market. What You'll Do * Own and ...

Suffolk Construction

Director, Learning Design

Boston, MA · On-site

$152K - $214K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This newly established, hands-on leadership role will build and lead an in-house instructional design function, bringing curriculum design, eLearning development, and learning expertise within RBU.

Suffolk

Director, Learning Design

Boston, MA · On-site

$120 - $180/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This newly established, hands-on leadership role will build and lead an in-house instructional design function, bringing curriculum design, eLearning development, and learning expertise within RBU.

Suffolk Construction

Director, Learning Design

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This newly established, hands-on leadership role will build and lead an in-house instructional design function, bringing curriculum design, eLearning development, and learning expertise within RBU.

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All JobsLearning Development In Hospitality JobsLearning Development In Hospitality Jobs in Boston, MA

Learning Development In Hospitality information

See Boston, MA salary details

$55.4K

$108.3K

$146.1K

How much do learning development in hospitality jobs pay per year?

As of Aug 17, 2026, the average yearly pay for learning development in hospitality in Boston, MA is $108,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,700.00 and $125,500.00 per year, depending on experience, location, and employer.

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the typical challenges faced by learning and development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.

What are the key skills and qualifications needed to thrive as a learning and development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What skills do you develop in learning development in hospitality?

Learning development in hospitality involves building skills such as effective communication, customer service, training delivery, and knowledge of hospitality operations. It also includes developing instructional design abilities, understanding industry standards, and using training tools or software to enhance staff performance and service quality.

What are popular job titles related to Learning Development In Hospitality jobs in Boston, MA?

For Learning Development In Hospitality jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Learning Development In Hospitality jobs in Boston, MA look for?

The top searched job categories for Learning Development In Hospitality jobs in Boston, MA are:

What cities near Boston, MA are hiring for Learning Development In Hospitality jobs?

Cities near Boston, MA with the most Learning Development In Hospitality job openings:

Learning Development In Hospitality jobs near you

Director, Learning Design

Suffolk Construction

Boston, MA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Suffolk Construction rating

9.1

Company rating: 9.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

About Suffolk  

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds. 

Suffolk – America’s Contractor – is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram. 

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially. 

Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more. For more information, clickhere. 

Role Summary

The Director, Learning Design leads the instructional design function within Red & Blue University (RBU), Suffolk's internal learning and development organization. Reporting to the Head of Red & Blue University, this role is responsible for advancing Suffolk's learning capability through innovative instructional design, high-impact development programs, and learner-centered experiences that support business priorities. 

This newly established, hands-on leadership role will build and lead an in-house instructional design function, bringing curriculum design, eLearning development, and learning expertise within RBU. 

This role requires on-site presence four days per week in our Boston office and offers access to free parking, an on-site fitness center, cafeteria, and other amenities that contribute to Suffolk's collaborative culture and employee experience.


Learning Design Strategy 

  • Lead RBU's learning design strategy. 
  • Establish standards for instructional design, curriculum development, and learner experience. 
  • Partner with business leaders to identify learning needs and capability gaps. 
  • Translate business priorities into scalable learning solutions. 
  • Ensure alignment with RBU standards, brand, and workforce strategy. 

Instructional Design & Content Development 

  • Lead the design and development of learning experiences across digital, virtual, classroom, and blended formats. 
  • Serve as a hands-on instructional design leader while building the function. 
  • Develop eLearning, job aids, manuals, facilitator guides, and learner resources. 
  • Create curriculum frameworks, learning pathways, and development programs. 
  • Apply adult learning principles to develop engaging and effective learning solutions. 
  • Evaluate learning effectiveness and drive continuous improvement. 

Team Leadership & Design Operations 

  • Build and lead Suffolk's internal instructional design function. 
  • Recruit, develop, and mentor instructional design talent. 
  • Establish processes, governance, and quality standards. 
  • Foster a culture of innovation, collaboration, and accountability. 
  • Manage external vendors and learning partners as needed. 

Learning Technology & Innovation 

  • Leverage learning technologies to improve learner engagement and scalability. 
  • Support the evolution of the RBU Learning Hub and digital learning ecosystem. 
  • Evaluate emerging technologies, including AI-enabled learning solutions. 
  • Apply best practices to enhance the learner experience. 

  • Bachelor's degree in Instructional Design, Learning & Development, Education, Organizational Development, Communications, or a related field required. 
  • Master's degree in Instructional Design, Adult Learning, Learning Technologies, or a related field preferred. 
  • 8+ years of experience in instructional design, learning experience design, corporate learning, or talent development. 
  • Strong experience applying adult learning principles to create impactful learning experiences. </

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