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Learning Development In Hospitality Jobs in Brockton, MA

Mohr Talent

Learning & Development Manager

Framingham, MA · On-site

$90 - $120/hr

Background in retail, automotive, consumer services, hospitality, restaurant, or another multi-unit ... Reports directly to the COO * Broad ownership of Learning & Development across the organization

LinQ Global

Learning & Development Facilitator

Boston, MA · On-site

$21/hr

Learning & Development Facilitator Location: Boston, MA 02116 Duration: 9-Month Contract Pay: $21 ... Facilitate instructor-led training in in-person and virtual environments; statewide travel may be ...

M.S. Walker

Director of Learning & Development

Norwood, MA · On-site

$140 - $160/hr

Director of Learning & Development Location: Norwood, MA Job Id: 235 # of Openings: 1 Director of ... hospitality and foster a vibrant and respectful culture in all facets of the organization and ...

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All JobsLearning Development In Hospitality JobsLearning Development In Hospitality Jobs in Brockton, MA

Learning Development In Hospitality information

See Brockton, MA salary details

$51.2K

$100.1K

$135.1K

How much do learning development in hospitality jobs pay per year?

As of Sep 7, 2026, the average yearly pay for learning development in hospitality in Brockton, MA is $100,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,900.00 and $116,000.00 per year, depending on experience, location, and employer.

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the typical challenges faced by learning and development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.

What are the key skills and qualifications needed to thrive as a learning and development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What skills do you develop in learning development in hospitality?

Learning development in hospitality involves building skills such as effective communication, customer service, training delivery, and knowledge of hospitality operations. It also includes developing instructional design abilities, understanding industry standards, and using training tools or software to enhance staff performance and service quality.

What job categories do people searching Learning Development In Hospitality jobs in Brockton, MA look for?

The top searched job categories for Learning Development In Hospitality jobs in Brockton, MA are:

Learning Development In Hospitality jobs near you
Infographic showing various Learning Development In Hospitality job openings in Brockton, MA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $100,129 per year, or $48.1 per hour.

Learning & Development Manager

Mohr Talent

Framingham, MA • On-site

$90 - $120/hr

Other

Posted 5 days ago

Job description

Job Description

A growing multi-site organization is looking for an experienced Learning & Development Manager to lead employee training and development across its field operations.


This is not a traditional corporate L&D position. The person stepping into this role will work closely with operational leaders, manage Regional Trainers, strengthen onboarding and certification programs, and spend meaningful time in the field ensuring training translates into stronger employee and operational performance.


Reporting directly to the Chief Operating Officer, this position offers significant visibility and ownership across the organization.


What You’ll Be Doing

  • Manage and develop Regional Trainers supporting multiple markets

  • Lead company-wide onboarding, training, and certification initiatives

  • Improve training programs based on operational needs and employee performance

  • Work directly with field leadership to identify skill and performance gaps

  • Visit locations regularly to evaluate training execution and provide coaching

  • Support expansion, new-location openings, and operational initiatives

  • Monitor training metrics, employee development, certification progress, and onboarding effectiveness

  • Build scalable programs that support internal advancement, engagement, and retention


What We’re Looking For

  • 5+ years of learning & development, training, employee development, or operational leadership experience

  • Proven experience leading and developing people

  • Experience supporting employees across multiple locations, markets, or regions

  • Strong experience with onboarding, training programs, coaching, and frontline employee development

  • Background in retail, automotive, consumer services, hospitality, restaurant, or another multi-unit environment preferred

  • Strong facilitation, presentation, communication, and project-management skills

  • Comfortable working in active field environments

  • Ability to travel extensively, including overnight travel

  • Valid driver’s license


What Makes This Role Attractive

  • Reports directly to the COO

  • Broad ownership of Learning & Development across the organization

  • Direct leadership of Regional Trainers

  • High level of exposure to operational and executive leadership

  • Ability to build and improve programs rather than simply administer training

  • Significant influence over employee development, performance, and retention

  • Combination of strategy, people leadership, and field execution


Learning & Development Manager
Framingham, MA | $90,000–$120,000 Base + Benefits

MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com.


Job Summary

Published: 8/10/2026


Type: Direct Hire


Category: Training & Development


At MOHR Talent, your progress is our passion. We are a national, minority-owned firm committed to empowering diverse talent. Our team provides personalized, growth-driven solutions whether you are looking for a new career move or eager to drive your enterprise further.


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