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Learning Development In Hospitality Jobs in Illinois

World Relief

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the ... World Relief is seeking a Learning & Development Specialist, an innovative and caring professional ...

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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the 5 C's of hospitality industry?

The 5 C's of the hospitality industry are Character, Courtesy, Cleanliness, Comfort, and Consistency. These principles are essential for hospitality professionals to deliver excellent guest experiences and maintain high service standards. Developing skills related to these areas can enhance a career in hospitality and customer service roles.

What skills do you develop in hospitality?

In hospitality, individuals develop skills such as customer service, communication, problem-solving, and teamwork. They also learn to manage time effectively, handle stressful situations, and often gain knowledge of industry-specific tools like reservation systems and point-of-sale software.

How to upskill in the hospitality industry?

Learning and development professionals in hospitality can upskill by pursuing industry-specific certifications such as ServSafe or HACCP, attending training workshops, and gaining experience in customer service, management, or food safety. Developing skills in communication, problem-solving, and technology tools like reservation systems can also enhance career growth.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is L&D in hospitality?

Learning and Development (L&D) in hospitality refers to training programs and initiatives designed to improve employees' skills, knowledge, and performance. It often includes onboarding, ongoing training, and certifications to ensure staff deliver quality service and meet industry standards.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
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Learning & Development Specialist - 2025711

Learning & Development Specialist - 2025711

World Relief

Part-time

Posted 16 days ago

Job description

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
 
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
 
 
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:
 
World Relief is seeking a Learning & Development Specialist, an innovative and caring professional to guide & implement our efforts to support staff in our Chicagoland offices. These offices have key human capital goals related to recruitment, onboarding & training, professional development, and cultural intelligence. This role will champion our strategic goals and support our diverse staff team of 200+ by providing the resources, opportunities and support structures needed to work effectively and sustainably, and to thrive as whole persons. 
 
 
This is a part-time, hybrid position (32 hours per week); Remote work alongside in‑person attendance required for trainings and events. The position is primarily based out of one office, with flexibility to work from all three Chicagoland locations as needed. 
 
ROLE & RESPONSIBILITIES:
Learning Strategy & Design  
  • Develop and coordinate an annual all-staff learning plan for Chicagoland staff and managers in collaboration with the Senior Director of Programs, Home Office (Human Resources (HOHR), and local stakeholders.  
  • Collaborate with managers to assess individual strengths and skill gaps, recommending tailored learning and development opportunities that support employee growth, career progression, and evolving role expectations.  
  • Support work groups that are designing or providing input on training needs and learning initiatives.      
Capability Development, Evaluation & Learning Transfer
  • Implement organization-wide learning opportunities and program-specific development initiatives by curating a diverse range of providers, designing learning experiences, coordinating logistics, and facilitating follow-up debriefs.
  • Track and communicate learning delivery and participation, and evaluate outcomes by partnering with managers and staff to ensure new skills are applied, reinforced through feedback, and translated into meaningful workplace impact.
  • Support the rollout of required training (e.g., PSEAH, Non-Harassment) led by HOHR.
Learning Resources & Platforms  
  • Create and evolve “how‑to” guides for common workplace tasks, ensuring learning initiatives are aligned with change management efforts by supporting staff development needs during periods of transformation, system adoption, and strategic realignment.  
  • Support other specialists in developing effective guides for their teams.  
  • Modify and maintain the Chicagoland Employee Resources pages and all related training links, ensuring ease of access to key all-staff documents for Chicagoland SharePoint pages.  
  • Manage relationships with external learning platforms (e.g., LinkedIn Learning) and external leadership coaches, and track & encourage staff engagement.         
Staff Meetings & Events  
  • Plan and facilitate monthly staff meetings to ensure they are an effective use of time, build culture, and strengthen unity as a Chicagoland region.   
  • Collaborate with internal stakeholders to ensure events are inclusive, mission-aligned, and logistically sound.   
  • Lead the planning and implementation of annual staff events (e.g. summer picnic and Christmas parties), working closely with a planning team.  
JOB REQUIREMENTS:
  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
  • 2+ years of experience developing and delivering learning solutions, including needs assessment, design, and learning transfer support
  • Bachelor’s degree or equivalent.   
  • Strong organizational and project management skills.   
  • Detail‑oriented with strong follow‑through and accountability.   
  • Excellent written and verbal communication skills.   
  • Ability to evaluate training effectiveness and support learning transfer through feedback and practice.
  • Familiarity with online learning platforms and HR compliance training.   
  • Ability to collaborate across departments and with external vendors and partners.   
  • Ability to work effectively with diverse groups, demonstrating cultural competence, inclusivity, and a commitment to ongoing learning. 
PREFERRED QUALIFICATIONS:
  • Experience in nonprofit or mission‑driven organizations.   
  • Knowledge of instructional design and adult learning principles.      
  • Creative, resourceful, and adaptable in navigating evolving needs and constraints.   
  • Energized by building community and supporting staff growth and development. 
  • Familiarity with SharePoint page design and/or demonstrated ability to learn new systems quickly.  
World Relief offers a competitive benefits package and employee discount program part-time employees (working 25+ hours per week).
 
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
 
***
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
 
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.