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Learning Development In Hospitality Jobs in Illinois

Unifin

Learning & Development Specialist

Niles, IL

About the Company Unifin Inc is a BPO company with multiple operations in North America, Latin ... Your Role The Learning & Development Specialist conducts and facilitates training courses for ...

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Trsil

Learning & Development Trainer

Springfield, IL · Hybrid

It is inspiring to work in an organization where individuals are deeply committed to the mission ... The Learning and Development Trainer applies adult learning principles and facilitation best ...

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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the 5 C's of hospitality industry?

The 5 C's of the hospitality industry are Character, Courtesy, Cleanliness, Comfort, and Consistency. These principles are essential for hospitality professionals to deliver excellent guest experiences and maintain high service standards. Developing skills related to these areas can enhance a career in hospitality and customer service roles.

What skills do you develop in hospitality?

In hospitality, individuals develop skills such as customer service, communication, problem-solving, and teamwork. They also learn to manage time effectively, handle stressful situations, and often gain knowledge of industry-specific tools like reservation systems and point-of-sale software.

How to upskill in the hospitality industry?

Learning and development professionals in hospitality can upskill by pursuing industry-specific certifications such as ServSafe or HACCP, attending training workshops, and gaining experience in customer service, management, or food safety. Developing skills in communication, problem-solving, and technology tools like reservation systems can also enhance career growth.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is L&D in hospitality?

Learning and Development (L&D) in hospitality refers to training programs and initiatives designed to improve employees' skills, knowledge, and performance. It often includes onboarding, ongoing training, and certifications to ensure staff deliver quality service and meet industry standards.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
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Learning Development In Hospitality jobs near you
Learning & Development Designer

Learning & Development Designer

Cooper's Hawk

Downers Grove, IL • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Cooper's Hawk rating

5.9

Company rating: 5.9 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

45th of 87 rated restaurants

Job description

Ready to be part of something extraordinary? At Cooper's Hawk, connection is at the heart of everything we do, and we're looking for passionate people to join us. When you become part of our team, you step into a collaborative, supportive culture built on Uncompromising Hospitality, where standards and genuine care come together to create something truly unforgettable. As we continue our exciting journey, you'll help us deliver unforgettable experiences to our Wine Club Members and the entire Cooper's Hawk community. Join us, and let's turn moments into lasting memories.
Cooper's Hawk Winery and Restaurants is looking for an experienced Learning & Development Designer to create engaging learning experiences that build skills, strengthen culture, and support the growth of our restaurant teams and Restaurant Support Center. As a member of the Learning & Development Team, this role designs, develops, and administrates blended learning solutions that drive performance and bring our values to life.
How You Will Succeed:
  • Partner with stakeholders to identify learning needs, define project requirements, and deliver effective learning solutions
  • Conduct needs analysis and performance assessments to align training with business objectives .
  • Design, develop, and maintain engaging learning experiences, certification programs, and assessments for hourly and management audience
  • Develop blended learning solutions including eLearning, instructor-led training, virtual learning, performance support tools, videos, job aids, and microlearning grounded in adult learning principles.
  • Create and manage learning experiences that are practical, accurate , and immediately applicable in a hospitality environment
  • Administer Learning Management Systems (LMS), including user support, content management, reporting, and field training.
  • Support virtual learning events, webinars, and video production through planning, content development, facilitation support, and execution
  • Collaborate cross- functionally to develop learning materials that support strategic business initiatives and operational priorities.
  • Plan and manage training content release schedules and project timelines to ensure on-time, on-budget delivery
  • Continuously evaluate and improve learning programs, processes, and tools based on business needs, learner feedback, and industry best practices.
  • Explore emerging learning technologies, AI tools, and innovative approaches to improve learner engagement and effectiveness.
  • Contribute to department projects, conferences, and key organizational events to support Learning & Development objectives .

You'll Thrive Here If...
  • You're passionate about developing people and strengthening culture through learning
  • You can manage multiple priorities while maintaining strong attention to detail.
  • You embrace innovation and continuously explore new technologies , tools, and best practices.
  • You create learning experiences that are engaging, practical, and learner-centered .
  • You bring curiosity, adaptability, and a commitment to continuous improvement.

What You'll Bring:
  • Represent Cooper's Hawk values
  • 3-5 years of experience in an instructional design role, preferably in a hospitality environment
  • Experience applying adult learning theory and design principles to content/program development
  • Experience administering a L earning M anagement S ystem(s), including user/content management and learning analytics
  • Experience using eLearning authoring too l for online content development
  • Strong written communication skills, including editing/reviewing material
  • Strong organizational skills, including the ability to track and manage multi-faceted content updates
  • Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) , Articulate 360 (Rise and Storyline), Adobe (forms and print production), Video and Audio editing tools
  • Ability to work and manage projects independently
  • Bilingual in English/Spanish is a plus

Compensation Range: $65,000-$75,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.
What You'll Get:
  • Incredible Discounts:
    • Monthly Dining Allowance
    • 50% Dining and Carryout
    • 40% Retail Wine
    • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
  • Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
  • Company Matching 401(k) Retirement Savings Plan
  • Flexible Savings Accounts- Health and Dependent Care
  • Health Savings Account
  • Long-Term Disability; Voluntary Short-Term Disability
  • Basic Life and AD&D Insurance (with option to purchase additional coverage)
  • Paid Parental Leave
  • Highly Competitive Pay plus Team Member Incentives & Rewards
  • Paid Time Off
  • Milestones Recognition Program
  • Complimentary Gym Membership in RSC Building
  • Hybrid Work Week (3 days in office, 2 days remote, depending on role)

Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk.
Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.
About Us
Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper's Hawk, we're bringing the vibrant flavors of Rome to them as well. Together, we're creating a lifestyle brand like no other.

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