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Learning Development Assistant information

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How much do learning development assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for learning development assistant in Boynton Beach, FL is $20.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a learning development assistant, and why are they important?

To thrive as a Learning Development Assistant, you need strong organizational skills, attention to detail, and a background in education or human resources, often supported by a relevant degree or certification. Familiarity with Learning Management Systems (LMS), e-learning authoring tools, and basic data analysis software is typically required. Excellent communication, teamwork, and problem-solving abilities help you effectively support trainers and engage learners. These skills are essential for ensuring smooth training operations, successful learning outcomes, and efficient program administration.

How does a learning development assistant typically collaborate with trainers and subject matter experts to create effective training materials?

As a Learning Development Assistant, you will frequently work alongside trainers and subject matter experts (SMEs) to develop, review, and refine educational materials. This collaboration often involves gathering content from SMEs, assisting with formatting and editing, and providing feedback to ensure materials are clear and engaging for learners. Regular meetings and open communication are essential to align on learning objectives and address any content gaps. Your organizational and interpersonal skills will be key to coordinating tasks, managing revisions, and ensuring all resources meet quality standards before training sessions.

What is a learning development assistant?

Learning Development Assistants are professionals who support educators and students by facilitating learning activities, preparing educational materials, and assisting with classroom management. They often work alongside teachers to deliver lessons, provide one-on-one or small group support, and help adapt resources to meet diverse learning needs. Their role may also involve administrative tasks, monitoring student progress, and helping to create an inclusive learning environment. Learning Development Assistants play a key role in enhancing the educational experience for all students.

What is the difference between Learning Development Assistant vs Teaching Assistant?

AspectLearning Development AssistantTeaching Assistant
Required CredentialsRelevant certifications or training in learning development or education supportTypically a high school diploma or equivalent; some roles may require teaching assistant certification
Work EnvironmentEducational institutions, training centers, corporate learning departmentsClassrooms, schools, educational settings
Employer & Industry UsageUsed in schools, colleges, corporate training programsCommonly employed in primary and secondary schools
Search & Comparison IntentOften compared for roles supporting learning and development activitiesCompared when seeking classroom support roles

The Learning Development Assistant focuses on supporting the design and implementation of learning programs, often working behind the scenes to develop training materials. In contrast, the Teaching Assistant primarily assists teachers directly in classroom activities. While both roles support education, the Learning Development Assistant tends to work more on program development, whereas the Teaching Assistant is more classroom-focused.

What are the most commonly searched types of Learning Development jobs in Boynton Beach, FL? The most popular types of Learning Development jobs in Boynton Beach, FL are:
What are popular job titles related to Learning Development Assistant jobs in Boynton Beach, FL? For Learning Development Assistant jobs in Boynton Beach, FL, the most frequently searched job titles are:
What job categories do people searching Learning Development Assistant jobs in Boynton Beach, FL look for? The top searched job categories for Learning Development Assistant jobs in Boynton Beach, FL are:
What cities near Boynton Beach, FL are hiring for Learning Development Assistant jobs? Cities near Boynton Beach, FL with the most Learning Development Assistant job openings:
Learning Development Assistant jobs near you
Infographic showing various Learning Development Assistant job openings in Boynton Beach, FL as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $42,556 per year, or $20.5 per hour.

Call Center Training Lead

SROA PROPERTY MANAGEMENT, LLC

West Palm Beach, FL • On-site

Full-time

Re-posted 3 days ago

Job description

Become the newest member of our exciting team at SROA Capital as we redefine self-storage!

At SROA, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting within. We are proud to be honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel three years in a row.

SROA Capital is a vertically integrated private equity real estate investment firm that has evolved into a global asset manager with a successful track record of providing risk adjusted returns to its partners through its focused strategy of investing in self-storage. SROA is headquartered in West Palm Beach, FL and has invested, redeveloped, and developed self storage across the risk spectrum in major and secondary markets across the United States under the brand Storage Rentals of America and the UK under the brand Kangaroo Self Storage with approximately 900 employees globally.

The Call Center Training Lead serves as the primary Learning & Development partner for Customer Support operations. Acting as a Subject Matter Expert (SME) for call center processes, systems, products, and customer experience standards, this role ensures that training programs are delivered effectively and aligned with operational needs.

The specialist is responsible for facilitating new-hire onboarding, ongoing development programs, upskilling initiatives, and change-management training related to new products, systems, policies, and procedures. Working closely with Learning & Development, this position provides expertise and feedback that support the development of training content while ensuring learning solutions are accurate, relevant, and successfully executed.

This role focuses on training delivery, coaching, learner support, and operational partnership.

Duties and Responsibilities

Training Delivery & Facilitation

  • Facilitate engaging virtual new hire training programs for Call Center and Customer Experience team members.
  • Deliver ongoing training, refresher courses, workshops, and uptraining initiatives.
  • Lead training sessions related to new systems, products, services, policies, procedures, and operational changes.
  • Facilitate meetings, huddles, workshops, and learning sessions that support employee development and operational excellence.
  • Support employee onboarding by ensuring training plans are executed consistently and effectively.

Operational Partnership & Subject Matter Expertise

  • Serve as the primary Call Center Subject Matter Expert (SME) for the Learning & Development team.
  • Partner with Call Center leadership to understand business priorities, operational challenges, and emerging training needs.
  • Provide operational expertise and feedback during the development and revision of training materials and learning programs.
  • Validate training content for accuracy, relevance, and alignment with current business processes.
  • Participate in process, system, and product rollouts to ensure effective training readiness and adoption.

Coaching & Performance Support

  • Identify learning opportunities through observation, operational feedback, performance trends, and business needs.
  • Provide coaching and reinforcement to support knowledge retention and skill development.
  • Partner with supervisors and leaders to support employee development initiatives.
  • Assist in implementing targeted learning solutions that address identified skill gaps.
  • Learning Program Support
  • Collaborate with Learning & Development to maintain training materials, facilitator guides, job aids, and reference resources.
  • Assist and support the creation and delivery of learning communications and just-in-time learning resources.
  • Track training participation and learner progress.
  • Provide recommendations for continuous improvement to training programs and learning processes.

Organizational Collaboration

  • Participate in department meetings, leadership discussions, strategic initiatives, site visits, and special projects as assigned.
  • Champion company culture, values, and customer experience standards throughout all training initiatives.
  • Build strong relationships with leaders and employees across departments to support organizational goals.

Qualifications

  • 2+ years of training, facilitation, coaching, or employee development experience.
  • Experience facilitating instructor-led training in virtual environments.
  • Strong presentation, communication, and facilitation skills.
  • Ability to translate operational knowledge into effective learning experiences.
  • Strong organizational, planning, and project coordination skills.
  • Ability to build relationships and collaborate effectively with leaders and employees at all levels.
  • Proficiency with Microsoft Office applications, including Teams, PowerPoint, Word, and Excel.

Preferred

  • 2+ years of call center, customer service, or customer support experience.
  • Experience supporting onboarding and new hire training programs.
  • Knowledge of call center operations, customer experience principles, and customer service best practices.
  • Experience with Learning Management Systems (LMS) and digital learning platforms.
  • Experience participating in process, system, or product implementation initiatives.

SROA Offers:

  • Competitive pay with bonus potential
  • UKG Wallet – on-demand pay option
  • 100% paid medical coverage options for employee-only
  • Dental and vision plans for optimal care
  • Eight (8) paid holidays
  • Generous Paid Time Off (PTO), increasing with years of service
  • Paid Maternity and Parental Leave for growing families
  • 401(k) with substantial employer match and 100% immediate vesting
  • Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings
  • GAP Insurance for added financial protection
  • Employer-paid Life Insurance and Short-Term Disability coverage
  • Long-Term Disability (LTD) coverage for added peace of mind
  • Pet insurance – because your pets are family too
  • Storage Discounts to help you declutter and organize
  • Access to Voluntary Benefits for personalized coverage
  • Learning and development opportunities to maximize your potential and excel in your career
  • A great culture that values collaboration, innovation, and inclusivity

SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.