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Learning And Development Manager Jobs in Charlottesville, VA

Teachstone

Sales Team Roles

Charlottesville, VA · On-site

... more meaningful learning experiences for children. We regularly hire mission-driven sales ... Partnership Development Manager (Account Management) Ideal candidates bring: * Experience in ...

KabaFusion

Specialty Infusion Manager

Charlottesville, VA · On-site

$100K - $120K/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Cultivate and manage relationships with key referral ... Learning & Development Programs * Perks... includes discounts on travel, cell phone, clothing and ...

Socket.dev

Sr. Product Manager

Charlottesville, VA · On-site

$120 - $180/hr

We're committed to making a positive impact on the world, providing you with diverse learning and ... Supports development and execution of Marketing Team strategy and annual product line plans aligned ...

Varsity Tutors

Web Development Tutor

Charlottesville, VA · Remote

$18 - $40/hr

What We Look For In a Web Development Tutor * Advanced Subject Mastery: Deep knowledge of front-end ... managing deployment environments. Adapts instruction using project-based learning, code reviews ...

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All JobsLearning And Development JobsLearning And Development Manager JobsLearning And Development Manager Jobs in Charlottesville, VA

Learning And Development Manager information

See Charlottesville, VA salary details

$50.6K

$98.9K

$133.4K

How much do learning and development manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for learning and development manager in Charlottesville, VA is $98,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,800.00 and $114,600.00 per year, depending on experience, location, and employer.

What is a learning and development manager?

A learning and development manager builds training programs for employees within a business or organization. This training focuses on helping employees understand and work towards the organization’s goals. A learning and development manager may also work with the training and development staff to create instructional videos, schedule and develop in-class lectures, and create online learning environments.

What does a learning and development manager do?

A Learning and Development Manager is responsible for designing, implementing, and overseeing training programs within an organization. They assess training needs, develop educational materials, and coordinate workshops or courses to support employee growth and organizational goals. Their role often involves collaborating with department heads, evaluating the effectiveness of training initiatives, and ensuring that employees have the skills and knowledge needed to excel in their roles.

What are the key skills and qualifications needed to thrive as a learning and development manager?

To thrive as a Learning and Development Manager, you need expertise in instructional design, adult learning theory, and organizational development, usually backed by a relevant degree or HR certification. Familiarity with learning management systems (LMS), e-learning authoring tools, and assessment platforms is typically required. Exceptional communication, leadership, and analytical skills help you engage stakeholders and tailor programs to organizational needs. These capabilities ensure effective talent development, improved employee performance, and support for overall business goals.

How does a learning and development manager typically collaborate with other departments to assess and address training needs?

Learning and Development Managers work closely with department heads and team leaders to identify skill gaps and align training programs with business goals. They often conduct needs assessments through surveys, interviews, and performance data analysis, then design tailored learning interventions. Regular collaboration ensures training initiatives remain relevant and have measurable impact, and managers may also coordinate with HR to track progress and gather feedback for continuous improvement.

What is the difference between Learning And Development Manager vs Training Coordinator?

AspectLearning And Development ManagerTraining Coordinator
CredentialsBachelor's degree, often certifications in L&D or HRHigh school diploma or equivalent, some roles prefer certifications
Work EnvironmentStrategic planning, overseeing programs, managementOrganizing and delivering training sessions, administrative tasks
Employer & Industry UsageCorporate, educational, nonprofit sectorsCorporate, healthcare, retail sectors

The Learning And Development Manager focuses on designing, implementing, and overseeing training strategies at a strategic level, while the Training Coordinator handles the logistics and delivery of training sessions. Both roles require strong communication skills, but the manager's role is more strategic and managerial, whereas the coordinator's role is more operational and execution-focused.

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Learning And Development Manager jobs near you
Infographic showing various Learning And Development Manager job openings in Charlottesville, VA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $98,907 per year, or $47.6 per hour.

Training & Development Mgr. Call Center

Premium Service Brands

Charlottesville, VA • Remote

$50K - $70K/yr

Full-time

Re-posted 14 days ago

Job description

Training & Development Mgr. Call Center

Remote Position

About Premium Service Brands

Premium Service Brands is a leading franchisor of home service brands committed to helping entrepreneurs build successful businesses while delivering exceptional service to customers. Our culture is built on collaboration, innovation, accountability, and continuous improvement. We invest in our people and provide opportunities for professional growth while making a meaningful impact across our family of brands.

Position Summary

The Training and Development Manager Call Center provides strategic leadership for all Contact Center learning and development initiatives. This position is responsible for designing, implementing, and continuously improving onboarding, training, coaching, quality, and documentation programs that drive employee performance, operational consistency, and exceptional customer service across Premium Service Brands.

Essential Duties and Responsibilities

  • Lead the design, implementation, and continuous improvement of all Contact Center onboarding and training programs.

  • Develop and facilitate instructor-led, virtual, and skills-based training for new hires and existing team members.

  • Oversee the complete onboarding experience, including training schedules, job shadowing, documentation, and coaching plans.

  • Design career development pathways supporting CSR progression into Senior CSR and future leadership opportunities.

  • Partner with Contact Center Leadership to identify training needs and deliver cross-training and refresher programs.

  • Lead the Brand of the Month initiative and coordinate collaboration with Brand Leadership.

  • Own and maintain all Contact Center training documentation, SOPs, quality standards, knowledge articles, FAQs, and learning materials.

  • Maintain World Manager learning content and ensure training documentation remains accurate and current.

  • Conduct recurring operational, quality, documentation, communication, and compliance audits.

  • Audit Team Lead documentation, Operations processes, Slack communications, and coaching activities to identify improvement opportunities.

  • Partner with Workforce Management, Systems, HR, and Brand Leadership to ensure operational consistency.

  • Provide regular reporting on onboarding progress, training completion, audit results, and development initiatives.

  • Support performance management through coaching documentation and developmental recommendations.

  • Analyze performance metrics and recommend process improvements that enhance quality, productivity, and customer satisfaction.

  • Provide operational support by assisting with inbound and outbound call volume as business needs require.

  • Perform additional duties and special projects as assigned.

Qualifications

  • Minimum of two years of experience in Training, Learning & Development, Call Center Operations, or a related leadership role.

  • Previous Contact Center experience required.

  • Experience developing and facilitating training programs.

  • Strong coaching, presentation, facilitation, and communication skills.

  • Excellent organizational, documentation, and project management abilities.

  • Proficiency with Microsoft Office and learning management systems; World Manager and Articulate experience preferred.

  • Primarily day shift, must have the ability to work occasional evenings, weekends, and holidays as business needs require.

Core Competencies

  • Leadership

  • Training & Facilitation

  • Coaching & Development

  • Continuous Improvement

  • Quality Management

  • Communication

  • Collaboration

  • Customer Focus

  • Accountability

  • Adaptability

Disclaimer

This job description is designed to provide a general overview of the position and its essential functions. It should not be interpreted as a comprehensive inventory of every responsibility, qualification, or work requirement. Premium Service Brands reserves the right to amend or modify this job destruction to support evolving business needs.

All candidates are subject to a criminal background screening as a condition of employment.

Equal Employment Opportunity Statement

Equal Employment Opportunity Statement

Premium Service Brands is an equal opportunity employer committed to a diverse and inclusive workplace. We do not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

For accommodation requests or employment-related questions, please contact Human Resources.