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Lead Psr Jobs (NOW HIRING)

Nemours

Lead Patient Service Rep-Cardiology

Wilmington, DE · On-site

$17 - $21.50/hr

The Lead PSR oversees and provides resources to clerical associates (PSRs and MAs) by ensuring that any changes in workflow or processes are implemented accordingly. The Lead PSR monitors the ongoing ...

Brownhealth

Patient Service Rep

Providence, RI · On-site

$20.96 - $34.61/hr

The Lead PSR works closely with other departmental PSRs to answer phone calls to the cancer center and triage appropriately to the appropriate recipients with the spirit of delivering Brown ...

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How much do lead psr jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for lead psr in the United States is $25.39, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Lead Patient Service Representative and how can they be addressed?

A Lead Patient Service Representative often manages a team while balancing front-desk duties, which can present challenges like handling high patient volumes, resolving conflicts among staff, and ensuring accurate patient data entry. Effective communication and strong organizational skills are essential for maintaining smooth workflow and supporting team members. Staying patient-focused and fostering a collaborative environment helps address these challenges, as does ongoing training in customer service and healthcare regulations. Proactively addressing staff concerns and regularly reviewing procedures can further enhance team efficiency and morale.

What is a Lead PSR?

A Lead PSR, or Lead Patient Service Representative, is a senior administrative professional in healthcare settings who oversees front desk operations and supports patient services. Their responsibilities typically include supervising a team of PSRs, assisting with scheduling, patient check-in and check-out, insurance verification, and ensuring a positive patient experience. They also help train new staff and act as a liaison between administrative and clinical teams to streamline office workflows. This role requires strong organizational, communication, and leadership skills.

What are the key skills and qualifications needed to thrive as a Lead Patient Service Representative?

To thrive as a Lead Patient Service Representative, you need expertise in patient intake, scheduling, healthcare administration, and a high school diploma or associate degree. Familiarity with electronic medical records (EMR) systems, insurance verification tools, and appointment management software is typically required. Strong leadership, problem-solving, and interpersonal communication skills are essential for managing teams and ensuring patient satisfaction. These skills ensure efficient clinic operations, improve patient experiences, and support overall healthcare service delivery.
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Lead Psr jobs near you
Infographic showing various Lead Psr job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $52,817 per year, or $25.4 per hour.

Lead Patient Service Rep-Cardiology

Nemours

Wilmington, DE • On-site

$17 - $21.50/hr

Other

Re-posted 27 days ago

Job description

Nemours is seeking a Lead Patient Service Rep-Cardiology-Nemours Children's Hospital, Delaware
Primary Function
  • The Lead PSR oversees and provides resources to clerical associates (PSRs and MAs) by ensuring that any changes in workflow or processes are implemented accordingly. The Lead PSR monitors the ongoing clerical performance of the PSRs and MAs, provides coaching and feedback to clerical staff as needed and collaborates with the office leadership team to facilitate the day to day operations of the office.
  • The Lead PSR is responsible for performance or delegation of daily office functions related to appointment scheduling, patient intake including data verification, charge entry and revenue cycle and front office communications. The Lead PSR reports to the Office Manager any deficiencies on issues related to the functions of the front office.

    • Essential Functions
  • Performs and oversees the essential functions as delineated in the PSR II job description.
  • Participates in the hiring of front office staff. Precepts orientation process of new clerical associates to ensure they meet their 90 day review goals.
  • Provides timely feedback to clerical staff and office manager related to clerical functions as part of the annual evaluation process. Coaches and reeducates clerical staff as needed and escalates repeated issues to office manager for appropriate corrective action.
  • Ensures that the clerical staff is following appropriate office policies and procedures. Completes annual competencies for PSR staff. Assists with annual competencies for MAs related to their front office functions.
  • Delegates and ensures clerical staff have completed their tasks accurately and timely. Collaborates with other Nemours departments, i.e., Billing Liaisons, Revenue Cycle, Continous Improvement, etc. Uses appropriate tools, i.e., Calabrio phone recordings, registration audit tools, etc., to provide quantitative and qualitative feedback to clerical staff.
  • Coordinates and maintains clerical staff schedules.
  • Maintains a professional clerical environment and ensures Nemours Standards of Behavior are enforced.
  • Serves as the SuperUser and Preceptor for the clerical staff.

    • Non-Essential Functions
  • Completes all tasks according to Standard Business Practices.
  • Supports Nemours Mission, Vision and Values.
  • Respects the confidentiality of all patient information.
  • Monitors and ensures patient safety and office cleanliness and security.
  • Monitors and opens, sorts and routes mail, labs and consult reports.
  • Participates in office and departmental system wide quality assessment and improvement activities.
  • Maintains positive professional relationships with providers and coworkers.
  • Checks status of patients waiting and advises of progress.
  • Monitor waiting room and keeps patients informed as to schedule delays.

    • Job Related Experience
    High School diploma required
    3 or more years of Job related experience required.
    Cardiology & insurance experience is a plus
    About Us
    Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.
    Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.
    Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.
    Learn more at Nemours.org .
    Nemours logo

    About Nemours

    Sourced by ZipRecruiter

    As one of the nation's leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics, primary care practices, and school-based health centers in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children - even those who may never enter our doors - through our world-changing research, education and advocacy efforts.

    Industry

    Health care and social assistance

    Company size

    1,001 - 5,000 Employees

    Headquarters location

    Jacksonville, FL, US

    Year founded

    1936

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