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Lead Psr Jobs (NOW HIRING)

The Mint Dispensary

Lead PSR

Madison, FL · On-site

$17 - $18/hr

The Retail Lead supports the daily operations of the dispensary by guiding team performance, ensuring excellent customer service, and maintaining compliance and organization throughout the sales ...

The Mint Dispensary

Lead PSR

Homosassa, FL · On-site

$17 - $18/hr

The Retail Lead supports the daily operations of the dispensary by guiding team performance, ensuring excellent customer service, and maintaining compliance and organization throughout the sales ...

The Mint Dispensary

Lead PSR

Stuart, FL · On-site

$17 - $18/hr

The Retail Lead supports the daily operations of the dispensary by guiding team performance, ensuring excellent customer service, and maintaining compliance and organization throughout the sales ...

The Mint Dispensary

Lead PSR

Delray Beach, FL · On-site

$17 - $18/hr

The Retail Lead supports the daily operations of the dispensary by guiding team performance, ensuring excellent customer service, and maintaining compliance and organization throughout the sales ...

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How much do lead psr jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for lead psr in the United States is $25.39, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.88 per hour, depending on experience, location, and employer.

What does PSR mean in a job?

In a job context, PSR typically stands for Postal Service Representative, a role involving customer service and mail handling for postal services. It requires communication skills, attention to detail, and often involves working in a retail or postal facility environment.

What are some common challenges faced by a Lead Patient Service Representative (Lead PSR) and how can they be addressed?

A Lead Patient Service Representative often manages a team while balancing front-desk duties, which can present challenges like handling high patient volumes, resolving conflicts among staff, and ensuring accurate patient data entry. Effective communication and strong organizational skills are essential for maintaining smooth workflow and supporting team members. Staying patient-focused and fostering a collaborative environment helps address these challenges, as does ongoing training in customer service and healthcare regulations. Proactively addressing staff concerns and regularly reviewing procedures can further enhance team efficiency and morale.

What is the highest paying job in healthcare management?

In healthcare management, the highest paying roles are typically Chief Executive Officers (CEOs) or Chief Healthcare Officers, who oversee entire healthcare organizations and require extensive experience, leadership skills, and advanced degrees. These positions often offer salaries exceeding $200,000 annually, depending on the organization and location.

Is a PSR a good job?

A Patient Service Representative (PSR) is a customer-facing role in healthcare that involves scheduling appointments, verifying patient information, and managing administrative tasks. It can be a good job for those interested in healthcare, offering regular hours and the opportunity to develop communication and organizational skills. Job satisfaction depends on individual preferences and work environment.

What is a Lead PSR?

A Lead PSR, or Lead Patient Service Representative, is a senior administrative professional in healthcare settings who oversees front desk operations and supports patient services. Their responsibilities typically include supervising a team of PSRs, assisting with scheduling, patient check-in and check-out, insurance verification, and ensuring a positive patient experience. They also help train new staff and act as a liaison between administrative and clinical teams to streamline office workflows. This role requires strong organizational, communication, and leadership skills.

What are the key skills and qualifications needed to thrive as a Lead Patient Service Representative (Lead PSR), and why are they important?

To thrive as a Lead Patient Service Representative, you need expertise in patient intake, scheduling, healthcare administration, and a high school diploma or associate degree. Familiarity with electronic medical records (EMR) systems, insurance verification tools, and appointment management software is typically required. Strong leadership, problem-solving, and interpersonal communication skills are essential for managing teams and ensuring patient satisfaction. These skills ensure efficient clinic operations, improve patient experiences, and support overall healthcare service delivery.

What are the duties of a PSR?

A Patient Service Representative (PSR) handles front-desk duties such as greeting patients, scheduling appointments, verifying insurance information, and updating medical records. They also communicate with patients and healthcare providers, often using electronic health record (EHR) systems, and ensure smooth patient flow within a healthcare facility.
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Lead Psr jobs near you
Lead PSR

Lead PSR

The Mint Dispensary

Madison, FL • On-site

$17 - $18/hr

Full-time

Posted 11 days ago

Job description

Reports to: Assistant Store Manager
FLSA Status: Non-Exempt
Department: Retail
Location: Florida
Pay Range: $17.00 - $18.00
Position Summary:
The Retail Lead supports the daily operations of the dispensary by guiding team performance, ensuring excellent customer service, and maintaining compliance and organization throughout the sales floor. This role bridges the gap between team members and store management and plays a key role in delivering a positive, educational, and compliant customer experience.
Responsibilities:
  • Must be able to open and close the store in accordance with company policy.
  • Responsible for overseeing daily dispensary floor operations and ensuring staff are supported and efficient.
  • Must be able to verify allotments, guide patients through product selection, and deliver exceptional service.
  • Responsible for mentoring and training Budtenders and delegating tasks as needed.
  • Must ensure product displays are clean, properly labeled, rotated, and fully stocked.
  • Responsible for handling customer concerns, assisting with de-escalation, and supporting team performance.
  • Must operate point-of-sale systems accurately and assist with daily cash reconciliation.
  • Required to maintain a clean, compliant, and professional retail environment.
  • Must support management with team communication, scheduling, and daily feedback.

Supervisory Responsibilities:
  • Supervises Budtenders and retail team members during scheduled shifts.
  • Provides real-time coaching and supports training initiatives.

Qualifications:
  • 1+ year of customer service or cannabis retail experience required.
  • 1+ year of leadership experience preferred.
  • Strong communication, conflict resolution, and team-building skills.
  • Working knowledge of cannabis products, POS systems, and customer service best practices.
  • Ability to stand for extended periods (3+ hours) and lift up to 50 pounds.
  • Reliable transportation and a flexible schedule, including weekends and holidays.
  • Must be at least 21 years of age.
  • Must be able to obtain and maintain a Facility Agent Card (or equivalent license) if required by state regulations.

Education and Certifications:
  • High school diploma or equivalent required.
  • No specific certifications required.

Physical Requirements:
  • Must be able to stand, walk, lift, and bend throughout scheduled shifts.
  • Must be able to lift and move merchandise up to 50 pounds.
  • Ability to operate computers, POS systems, scanners, and standard retail equipment.

Work Environment:
  • Work is performed in a licensed retail dispensary environment.
  • Exposure to varying noise levels, customer interaction, and cannabis-related odors.
  • PPE may be required depending on task or department support.

Travel Requirements:
None.
Equal Opportunity Employer Statement:
Mint Cannabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Other Duties Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

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