Description
At Neroli Salon & Spa, our mission is to create a caring, compassionate environment where team members and guests feel valued, supported, and uplifted. We are looking for an enthusiastic, people-focused Assistant Team Lead to support daily operations, develop team members, and help deliver a Five-Star guest experience.
This role is ideal for a hospitality, retail, salon, or spa professional who enjoys coaching others, solving problems, and creating a positive, high-performing workplace.
What You'll Do
- Support daily salon and spa operations to ensure a seamless guest experience
- Assist with team scheduling, onboarding, training, and development
- Coach and motivate team members to achieve service and sales goals
- Address guest concerns and create lasting guest relationships
- Support inventory, cash handling, and operational procedures
- Assist leadership in achieving location performance and profitability goals
- Lead by example and foster a positive, team-oriented culture
What We're Looking For
- 2+ years of leadership, retail, hospitality, salon, or spa experience preferred
- Strong communication and organizational skills
- Ability to coach, motivate, and develop team members
- Passion for customer service and creating memorable experiences
- Positive attitude, professionalism, and strong integrity
- Goal-oriented with excellent follow-through
- Ability to multitask in a fast-paced environment
What Makes You Successful at Neroli
- A collaborative, team-first mindset
- A commitment to growth and continuous learning
- Confidence in resolving challenges and supporting others
- A passion for helping guests and team members feel their best
- A "Whatever, Whenever" approach to service excellence