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TEMP - Deputy Manager, Last Mile

Company: Transportation Management Services Inc. (TMS)
Position Type: Fixed Term Contract (June - July/August)
Reports To: Last Mile Manager / Venue Transport Manager
Location: Kansas City, Missouri, United States

POSITION OVERVIEW

The Last Mile Deputy Manager supports the planning, coordination, and live execution of all Last Mile operations during FIFA World Cup 2026™ events in Kansas City.

Working under the direction of the Last Mile Manager, this role assists in managing the final stage of the spectator journey—from transport drop-off points such as bus malls, Park & Ride sites, and rideshare zones through to venue entry points.

The Deputy Manager plays a critical role in ensuring safe, efficient pedestrian flow, effective wayfinding, and seamless coordination between transport, security, and venue teams, helping deliver a positive and well-managed spectator experience.

KEY RESPONSIBILITIES

Last Mile Operations Support
• Assist in the implementation and delivery of the Last Mile Operations Plan across assigned zones.

Pedestrian Flow Management
• Support the management of high-volume pedestrian movement between transport hubs and venue entrances.

Team Supervision
• Supervise Last Mile Supervisors, marshals, and support staff across key walking routes and spectator corridors.

Wayfinding & Infrastructure Oversight
• Ensure proper placement and maintenance of signage, barriers, fencing, lighting, and wayfinding systems.

Stakeholder Coordination
• Coordinate with Transport, Security, Volunteers, Guest Services, and Venue Operations teams.

Client Group Management
• Assist in managing the separation and movement of different FIFA client groups in line with access protocols.

Operational Monitoring
• Monitor real-time conditions, identify congestion points, and implement crowd control or re-routing measures.

Accessibility Coordination
• Support accessibility services and ensure inclusive movement for spectators with mobility needs.

Incident & Contingency Management
• Respond to operational issues such as congestion, safety risks, or service disruptions and escalate as needed.

Reporting & Documentation
• Maintain operational logs, incident reports, and provide daily updates to the Last Mile Manager.

SKILLS & KNOWLEDGE

• Strong understanding of pedestrian flow management and crowd dynamics in large event environments.
• Experience in managing operations across Last Mile routes, transport hubs, and venue access points.
• Knowledge of wayfinding strategies and spectator behavior patterns.
• Ability to lead teams and coordinate multi-agency operations.
• Strong problem-solving and decision-making skills in real-time scenarios.
• Excellent communication and stakeholder management skills.
• Familiarity with ADA accessibility standards and inclusive service delivery.

QUALIFICATIONS & EXPERIENCE

• Minimum 2–5 years of experience in event operations, transport logistics, crowd management, or venue operations.
• Experience supporting large-scale international events or major sporting events is highly desirable.
• Previous supervisory or leadership experience in field operations is preferred.
• Fluency in English required; multilingual or bilingual ability is considered an advantage.

WORK ENVIRONMENT

• Field-based operational role across Last Mile routes, transport hubs, and venue access areas.
• Outdoor work in varying weather conditions.
• Long shifts during match days, test events, and tournament operations.
• Required to wear high-visibility PPE and follow safety procedures.
• High interaction with spectators, staff, and operational stakeholders.

ABOUT TMS:

Transportation Management Services, Inc. (TMS) is a global leader in ground transportation management, logistics, mobility planning, and venue transportation solutions. For more than 30 years, TMS has delivered world-class transportation operations for some of the world’s most complex events, guided by a commitment to reliability, safety, and operational excellence.

With experience spanning over 1,450 major events and contracts, TMS has safely transported more than 120 million passengers worldwide, establishing a reputation for precision planning, innovative mobility solutions, and trusted delivery.

Our distinguished portfolio includes transportation operations for globally recognized events such as the FIFA World Cup™, Olympic Games, Formula One, NBA, the Kentucky Derby, and Coachella, as well as major corporate clients including Microsoft and Google. TMS also supports large-scale citywide conventions and trade shows such as NAHB, NAB, SEMA, NACS, and ICSC, ensuring seamless mobility solutions for attendees, staff, and stakeholders.

As Kansas City prepares to host the FIFA World Cup 2026, the world is watching. Delivering safe, reliable, and coordinated transport operations will play a critical role in ensuring fans, teams, officials, and the workforce move efficiently across the city and tournament venues.

TMS is honored to lead the KC2026 Transport Mobility Plan for the upcoming tournament in Kansas City this summer, in partnership with HNTB and Burns & McDonnell. Guided by our vision, “United by One Goal,” our mission is to deliver a transportation experience that is safe, seamless, memorable, and distinctly Kansas City for all participants and visitors during the tournament.

The employee’s responsibilities reflect the current needs and requirements of the Company as of the date of issuing this position description. Responsibilities may evolve as operational needs change.

Transportation Management Services, Inc. is proud to be an Equal Opportunity Employer (EOE). 

TMS is proud to be an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any characteristic protected by

Be part of the team delivering world-class mobility for the FIFA World Cup 2026™.