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Lacerte Customer Support Jobs (NOW HIRING)

Our company is team-oriented and prides itself on providing quality work and excellent customer ... Knowledge of CCH Axcess Tax and Lacerte What We Offer As a firm, we offer great benefits, a ...

Tax Senior

Los Angeles, CA · On-site

$80K - $110K/yr

Our company is team-oriented and prides itself on providing quality work and excellent customer ... Knowledge of CCH Axcess Tax and Lacerte What We Offer As a firm, we offer great benefits, a ...

Tax Supervisor

Pasadena, CA · On-site

$110K - $135K/yr

Our company is team-oriented and prides itself on providing quality work and excellent customer ... Knowledge of CCH Axcess Tax and Lacerte What We Offer As a firm, we offer great benefits, a ...

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Lacerte Customer Support information

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How much do lacerte customer support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for lacerte customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

Is Lacerte owned by Intuit?

Lacerte is a tax preparation software developed by Intuit, which owns and maintains the Lacerte product. As a Lacerte Customer Support professional, understanding that Lacerte is part of Intuit's suite of financial and tax software is important for providing accurate assistance to users.

What are the typical daily responsibilities of a Lacerte Customer Support representative?

As a Lacerte Customer Support representative, your daily tasks include assisting clients with software navigation, troubleshooting technical issues, and answering product or tax-related questions. You will communicate with customers via phone, email, or chat, and document their concerns using internal support systems. Collaboration with other support agents and occasionally working alongside product or engineering teams to resolve escalated issues is common. This role offers a dynamic work environment where you continuously expand both your technical expertise and your ability to deliver exceptional service.

How can I make $2000 a week working from home?

Lacerte Customer Support roles typically pay hourly or salary wages, and earning $2000 weekly from home depends on factors like hours worked, pay rate, and experience. To reach this income, you may need to work full-time hours at competitive pay rates, develop strong technical and customer service skills, and possibly pursue certifications related to tax software or support. Consistent performance and efficient problem-solving are essential for higher earnings in remote support positions.

What is a Lacerte Customer Support job?

A Lacerte Customer Support job involves assisting customers with technical issues, account inquiries, and troubleshooting related to Intuit's Lacerte tax software. Support representatives help users navigate software features, resolve errors, and ensure smooth operation for tax professionals. The role requires strong communication skills, patience, and a good understanding of tax software functionalities.

What are the key skills and qualifications needed to thrive in the Lacerte Customer Support position, and why are they important?

To thrive as a Lacerte Customer Support representative, you need a solid understanding of tax preparation concepts, exceptional troubleshooting skills, and experience in customer service roles. Familiarity with Lacerte Tax software, CRM platforms, and sometimes a background in accounting or IRS regulations is highly valued. Excellent communication, patience, and a customer-centric attitude distinguish top performers in this position. These abilities are essential for effectively resolving complex customer issues and ensuring high client satisfaction in a fast-paced technical support environment.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level consulting, specialized medical professionals, senior corporate executives, or successful entrepreneurs. These roles often require extensive experience, advanced skills, certifications, or ownership of a business, and may involve long hours or high responsibility levels.

What is the highest paying job in customer service?

In customer service, roles such as Customer Support Manager, Director of Customer Service, or Customer Experience Executive tend to have the highest salaries, often exceeding $70,000 annually. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.
More about Lacerte Customer Support jobs
What are the most commonly searched types of Lacerte Customer Support jobs? The most popular types of Lacerte Customer Support jobs are:
Infographic showing various Lacerte Customer Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

$110K - $135K/yr

Other

Medical, Retirement, PTO

Posted 13 days ago


Job description


Who We Are

About Ascend

Backed by private equity from people-focused Alpine Investors, Ascend is building a dynamic platform for regional accounting firms that enables them to stay independent while accessing the resources of a Top 25 firm to help them grow. Ascend provides access to growth capital, robust talent acquisition and training, leading quality management resources, best-of-breed technology, AI tools, an offshore captive, shared back-office services, a catalytic leadership system, and modernized equity incentives so that firms can surmount today's industry challenges to reach their full potential. For more information, visit www.ascendtogether.com.

About Lucas Horsfall

Have you dreamt about a career in public accounting with work-life balance? Enjoying the diversity of clients and the challenging work public accounting offers with the added benefits of professional growth and opportunity for advancement? Have you experienced a culture that is fun and diverse offering an authentic family feel with people that truly care about you and your professional development? Lucas Horsfall is that CPA firm. Celebrating our 68th year anniversary in 2025, we attribute our exceptional growth and low turnover to our appreciation of our people and clients. This growth has provided a need for a Tax Supervisor to help deliver personal and experienced service to our vast array of clients.

The Role

As a Tax Supervisor at Lucas Horsfall, you will manage all phases of business (1120, 1120S, 1065) and individual client tax advisory and compliance engagements. You will manage clients independently and carry out your outstanding project management, analytical, interpersonal, and communication skills. You will perform preparation and technical reviews of business and individual returns, participate in training and supervision of staff, conduct tax research, and advise on tax matters. Our company is team-oriented and prides itself on providing quality work and excellent customer relations in a friendly, superior working environment.

Key Responsibilities

  • Perform initial review of tax senior, tax staff and intern work products.
  • Act as primary client point of contact for the firm.
  • Identify opportunities for value added services for clients by staying abreast of their business needs.
  • Communicate staffing and workload issues to Resource Planning.
  • Review and confirm assignment objectives, scope, and work plan with client.
  • Resolve work product issues using firm resources.
  • Contribute to the development and management of comprehensive strategies to identify and meet all client needs.
  • Identify and research technical issues to ensure compliance with federal, state, and local tax laws.
  • Coach and mentor staff to assist with enhancing their skills and further develop their career.
  • Prepare and/or review monthly client bills.
  • Anticipate, identify, and resolve complex tax-technical issues.
  • Effectively manage expectations, internal and external, concerning changes in project deliverables and/or deadlines.

Required Qualifications

  • Bachelor's degree in accounting, finance, or related field
  • 5+ years of tax prep & review experience
  • Excellent project management, analytical, interpersonal, and communication skills
  • Self-motivator with the ability to multi-task and complete assignments within time constraints and deadlines
  • A strong desire toward career advancement and goal toward future firm ownership

Preferred Qualifications

  • Strong background in individual taxation
  • Licensed CPA or working towards becoming a licensed CPA
  • Consultative/Advising Experience
  • Knowledge of CCH Axcess Tax and Lacerte

 

What We Offer

As a firm, we offer great benefits, a competitive salary and tuition reimbursement for advanced education. Headquartered in Pasadena, CA with offices in Encino and Irvine, Lucas Horsfall is a growing CPA and consulting firm focused on tax, audit, and consulting needs. Explore the opportunities that await you today! Join our team and enjoy a comprehensive benefits package that supports well-being, health, and ongoing professional growth:

  • Flexible PTO
  • Excellent Voluntary Insurance Options
  • 401(k) Matching
  • Discretionary Bonus
  • Commitment to Professional Development
  • Meaningful work that makes a difference in our clients' lives

How to Apply

Submit your information in the application section directly below! This will include:

  • Basic contact information
  • Resume/CV and optional cover letter upload
  • Work eligibility, credentials, and compensation
  • Voluntary demographic & self-ID questions

For further questions or inquiries about the role, please reach out to Aidan Jebson, Sr. Recruiter at ajebson@ascendtogether.com.

The pay range for this role is $110,000 - $135,000 per year. This range includes the anticipated low and high end of the pay range for this position. Actual compensation may vary based on various factors, including experience, education, and/or skill level.

At Ascend, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Ascend hires and promotes individuals solely based on qualifications for the position to be filled and business needs.