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Lab Logistics Services Jobs (NOW HIRING)

Wipro Limited

Server Technician

Santa Clara, UT · On-site

$45K - $121K/yr

WIPRO) is a leading technology services and consulting company focused on building innovative ... Lab Logistics * Install and Update OS/FW using instructions * Familiar with Linux commands ...

SEDIVER

Training Coordinator

West Memphis, AR · On-site

Thanks to decades of excellence in research, engineering, production, and service, in addition to ... Design, develop, and deploy training programs for manufacturing, lab testing, and logistics ...

TekWissen LLC

Logistics Coordinator

Waltham, MA · On-site

$20 - $25/hr

Our client is dedicated to supplying laboratory equipment, chemicals, supplies, and services ... Track lab and distribution stock and conduct periodic inventory checks. * Ensure internal and ...

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Recochem

Director, Logistics

Rosemont, IL · On-site

$165K - $190K/yr

... lab to road in over 40 countries. PFX Group™ brings together a family of trusted companies ... Oversee daily transportation performance, service levels, and exception management. * Ensure ...

Access Medical Labs

Customer Service

Jupiter, FL · On-site

$15 - $20.25/hr

... innovative lab logistics available. Since 2003, we've been committed to delivering a truly ... Providing information about products, services, pricing, and company policies * Resolving issues by ...

Access Labs LLC

Internal Courier

North Palm Beach, FL

$15.75 - $20/hr

... innovative lab logistics available. Since 2003, we?ve been committed to delivering a truly ... service to both internal teams and client accounts. The Internal Courier/Driver works closely with ...

Certified Group

Logistics Supervisor

Dallas, TX · On-site

Food Safety Net Services (FSNS) - A leading network of ISO-accredited laboratories across North ... Collaborate with lab staff to prioritize urgent or time-sensitive deliveries * Troubleshoot delays ...

Certified Group

Logistics Supervisor

Grand Prairie, TX · On-site

Food Safety Net Services (FSNS) - A leading network of ISO-accredited laboratories across North ... Collaborate with lab staff to prioritize urgent or time-sensitive deliveries * Troubleshoot delays ...

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Access Medical Labs

Customer Service

Jupiter, FL · On-site

$15.75 - $21.25/hr

... innovative lab logistics available. Since 2003, we've been committed to delivering a truly ... Providing information about products, services, pricing, and company policies * Resolving issues by ...

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Lab Logistics Services information

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$12

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$34

How much do lab logistics services jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for lab logistics services in the United States is $22.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.28 per hour, depending on experience, location, and employer.

What does lab logistics do?

Lab logistics involves managing the transportation, storage, and distribution of laboratory supplies, samples, and equipment to ensure smooth operations. It requires coordination, organization, and often the use of inventory management systems to maintain efficiency and compliance with safety standards.

Is Lab Logistics a good company to work for?

Lab Logistics Services offers roles that typically involve managing laboratory supplies, inventory, and logistics operations. The work environment often requires attention to detail, organizational skills, and familiarity with supply chain processes. Employee reviews vary, so researching specific locations and roles can provide more insight into the company's work culture and benefits.

How to be a lab courier?

To become a lab courier, you typically need a valid driver's license, a clean driving record, and good organizational skills. The role involves transporting laboratory samples and supplies between facilities, often requiring attention to safety protocols and proper handling of biological materials. Some positions may require a high school diploma or equivalent and familiarity with courier or delivery software.

What are Lab Logistics Services?

Lab Logistics Services refer to the specialized support and management of materials, equipment, and samples within laboratory settings. These services include inventory management, sample transportation, equipment maintenance, and supply chain coordination to ensure smooth laboratory operations. Professionals in this field help labs maintain compliance, minimize downtime, and improve efficiency by handling all logistical aspects of laboratory work.

What are the key skills and qualifications needed to thrive in Lab Logistics Services, and why are they important?

To thrive in Lab Logistics Services, you need strong organizational skills, attention to detail, and a background in supply chain management or laboratory operations, often supported by relevant certifications. Familiarity with inventory management systems, laboratory information management systems (LIMS), and proper handling of laboratory materials is typically required. Effective communication, problem-solving abilities, and teamwork are important soft skills that help ensure smooth coordination across departments. These skills and qualities are crucial for maintaining efficient workflow, ensuring compliance, and supporting accurate laboratory operations.

What are some common challenges faced in a Lab Logistics Services role, and how can they be managed effectively?

Professionals in Lab Logistics Services often encounter challenges such as managing multiple sample shipments with tight deadlines, ensuring compliance with safety and regulatory standards, and coordinating between various departments. To manage these effectively, strong organizational skills and attention to detail are essential, along with clear communication across teams. Familiarity with laboratory information management systems (LIMS) and proactive planning can help streamline processes and minimize errors, contributing to a smoother workflow.

What is the difference between Lab Logistics Services vs Lab Technicians?

AspectLab Logistics ServicesLab Technicians
CredentialsTypically require logistics, supply chain, or related certificationsRequire technical degrees or certifications in laboratory procedures
Work EnvironmentFocus on managing lab supplies, inventory, and equipment logisticsPerform laboratory tests, prepare samples, and operate lab equipment
Employer & Industry UsageUsed by labs, healthcare facilities, and research institutions for supply managementEmployed directly in labs for testing and analysis tasks

Lab Logistics Services focus on managing the movement, storage, and supply chain of lab materials, while Lab Technicians perform hands-on testing and analysis within the lab environment. Both roles are essential but serve different functions within laboratory operations.

Is driving for dropoff worth it?

For Lab Logistics Services roles involving driving for dropoff, the job can be worth it if you value flexible hours and independence. However, it requires good driving skills, attention to safety, and knowledge of delivery routes. Compensation varies based on distance, volume, and company policies.
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Lab Logistics Services jobs near you
Senior Client Experience Manager

Senior Client Experience Manager

Access Medical Labs

North Palm Beach, FL • On-site

Full-time

Posted 3 days ago

Job description

About the Organization
Access Medical Labs is one of the largest specialty diagnostic labs in the country, using 50% less blood and delivering next-day results. We offer a comprehensive test menu-from routine panels to advanced biomarkers-across blood, saliva, and urine, performing over 1,000 tests under one roof. Our ultra-automated facilities, spanning over 55,000 sq. ft., are powered by the most cutting-edge diagnostic technology and innovative lab logistics available.
Since 2003, we've been committed to delivering a truly exceptional client experience backed by precise and reliable testing. Every innovation we pursue is driven by one purpose: making personalized medicine more practical and accessible.
Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally.
Full-Time/Part-Time
Full-Time
Description
Access Medical Labs is one of the largest specialty diagnostic labs in the country, using 50% less blood and delivering next-day results. We offer a comprehensive test menu-from routine panels to advanced biomarkers-across blood, saliva, and urine, performing over 1,000 tests under one roof. Our ultra-automated facilities, spanning over 55,000 sq. ft., are powered by the most cutting-edge diagnostic technology and innovative lab logistics available.
Since 2003, we've been committed to delivering a truly exceptional client experience backed by precise and reliable testing. Every innovation we pursue is driven by one purpose: making personalized medicine more practical and accessible.
Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally.
Job Summary:
The Senior Client Experience Manager is responsible for leading and elevating the end-to-end client experience across Access Medical Labs. This strategic leadership role will champion service excellence, drive customer satisfaction initiatives, and develop programs that strengthen client loyalty, retention, and engagement.
The ideal candidate is a customer-centric leader with a proven track record of improving service operations, enhancing customer experience metrics, and building high-performing teams. This individual will serve as the voice of the customer within the organization, partnering cross-functionally to identify opportunities, implement improvements, and ensure every client interaction reflects Access Medical Labs' commitment to exceptional service.
Job Responsibilities:
  • Develop and execute a comprehensive client experience strategy aligned with company goals and growth objectives.
  • Establish, monitor, and continuously improve key customer experience metrics, including CSAT, NPS, client retention, and service quality indicators.
  • Lead the development and implementation of service standards, quality assurance programs, and customer interaction best practices.
  • Analyze customer feedback, complaints, survey data, and service trends to identify opportunities for improvement and implement corrective actions.
  • Partner with leadership teams across Operations, Sales, Laboratory Services, Billing, and Client Services to enhance the customer journey and resolve service challenges.
  • Serve as the voice of the customer by creating feedback mechanisms and translating insights into actionable business improvements.
  • Design and oversee coaching, training, and development programs that strengthen customer service skills and promote service excellence.
  • Manage and mentor team members while fostering a culture of accountability, continuous improvement, and customer advocacy.
  • Develop recognition and reward programs that reinforce exceptional client service behaviors and outcomes.
  • Lead the investigation and resolution of escalated client concerns, ensuring timely and satisfactory outcomes.
  • Prepare and present executive-level reports and recommendations related to customer satisfaction, service performance, and improvement initiatives.
  • Identify process inefficiencies and implement scalable solutions that improve both client and employee experiences.
  • Collaborate with senior leadership to drive organizational initiatives focused on client retention, loyalty, and long-term growth.
  • Stay informed on industry trends, customer experience best practices, and emerging technologies to maintain a best-in-class service organization.
  • Perform other duties and special projects as assigned.

Qualifications & Skills:
  • Bachelor's degree in Business Administration, Communications, Healthcare Administration, or a related field required; Master's degree preferred.
  • 10+ years of progressive experience in customer experience, client success, customer service leadership, or service operations.
  • Minimum of 5 years managing and developing high-performing teams.
  • Proven success improving customer satisfaction, client retention, Net Promoter Score (NPS), and overall service performance.
  • Experience developing customer experience strategies and implementing cross-functional improvement initiatives.
  • Strong analytical skills with the ability to interpret data, identify trends, and develop actionable recommendations.
  • Demonstrated ability to influence stakeholders and drive change across multiple departments.
  • Exceptional communication, presentation, and interpersonal skills.
  • Strong executive presence with experience presenting findings and recommendations to senior leadership.
  • Ability to manage multiple priorities and thrive in a fast-paced, growth-oriented environment.
  • Advanced proficiency with Microsoft Office Suite and customer service reporting platforms.
  • Experience within healthcare, laboratory services, diagnostics, or other highly regulated service environments preferred.
  • Passion for delivering exceptional customer experiences and building customer-centric cultures.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Exempt/Non-Exempt
Exempt
This position is currently accepting applications.

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