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L6 Operations Manager Jobs in Oregon (NOW HIRING)

Chainguard

OR

You own the operational layer between L2 and L3, which means you think about ticket routing ... Operate career leveling frameworks for IC growth (L1 through L6); hold bar on promotions and ensure ...

Netflix

OR · On-site

Orchestrate the timely implementation and allocation of infrastructure augments in coordination with deployment and operational teams. Collaborate cross-functionally with product managers, Product ...

All JobsL6 Operations JobsL6 Operations Manager JobsL6 Operations Manager Jobs in Oregon

L6 Operations Manager information

See Oregon salary details

$46K

$115.1K

$172.9K

How much do l6 operations manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for l6 operations manager in Oregon is $115,137.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,800.00 and $138,000.00 per year, depending on experience, location, and employer.

How much does a L5 ops manager make at Amazon?

A Level 5 Operations Manager at Amazon typically earns between $70,000 and $100,000 annually, depending on location and experience. Compensation may also include bonuses and stock options, with responsibilities involving team leadership and process optimization.

What is the highest paying position at Amazon warehouse?

The highest paying position at an Amazon warehouse is typically the Area Manager or Operations Manager role, which can earn six-figure salaries with additional bonuses and incentives. These roles require leadership skills, experience in logistics or operations, and often involve overseeing large teams and complex processes. Compensation varies based on location, experience, and performance.

How much do L7 operations managers make at Amazon?

L7 operations managers at Amazon typically earn a base salary ranging from $150,000 to $180,000 annually, with additional compensation such as bonuses and stock options. Total compensation can exceed $200,000 depending on experience, location, and performance metrics.

How much do L6 operations managers make?

L6 Operations Managers typically earn a base salary ranging from $100,000 to $150,000 annually, depending on the industry, location, and experience. They often receive performance bonuses and benefits, and strong leadership and operational skills are essential for this role.
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What job categories do people searching L6 Operations Manager jobs in Oregon look for? The top searched job categories for L6 Operations Manager jobs in Oregon are:
What cities in Oregon are hiring for L6 Operations Manager jobs? Cities in Oregon with the most L6 Operations Manager job openings:
L6 Operations Manager jobs near you
Infographic showing various L6 Operations Manager job openings in Oregon as of July 2026, with employment types broken down into 2% As Needed, 20% Full Time, 77% Part Time, and 1% Nights. Highlights an 93% Physical, 4% Hybrid, and 3% Remote job distribution, with an average salary of $115,137 per year, or $55.4 per hour.

Customer Support Manager

Chainguard

OR

Other

Re-posted 13 days ago

Job description

The role, in a nutshell: 

You will manage the AMER Technical Support Engineering team, part of a broader global follow-the-sun support organization under the Engineering organization. Your primary accountability is the quality and reliability of the escalation path: from customer-reported issue to engineering resolution. You own the operational layer between L2 and L3, which means you think about ticket routing, escalation criteria, handoff quality, and engineering capacity as an interconnected system, not as separate concerns.

This role is for an engineering-minded Support Manager with deep technical knowledge and strong customer relationship skills -- someone who can drive rigorous engineering outcomes while delivering an exceptional customer experience.

What you'll do: Escalation Operations
  • Own the L2/L3 escalation boundary: define routing criteria, review escalation quality, and drive down unnecessary L3 load without increasing customer time-to-resolution
  • Maintain and improve escalation intake workflows including triage standards, ticket hygiene, and handoff artifacts for engineering partners
  • Track escalation health metrics and report on trends to engineering leadership; identify capacity risks in eng teams before they become bottlenecks
  • Run escalation retrospectives to close the loop on resolution patterns and feed signal back into product and documentation
Team Development
  • Manage, coach, support and develop the AMER Technical Support Engineering team, with direct attention to technical depth and debugging rigor
  • Operate career leveling frameworks for IC growth (L1 through L6); hold bar on promotions and ensure growth plans are actionable
  • Coordinate AMER handoffs with APAC and EMEA peer managers to maintain follow-the-sun coverage quality: clear ownership at every handoff, with uninterrupted SLA performance
  • Identify and close skill gaps proactively, particularly in Linux fundamentals, container security, and Kubernetes ecosystems
Tooling and Automation
  • Own the support tooling stack including ticketing systems, AI-assisted triage, and deflection tooling
  • Partner with engineering to build and maintain LLM-assisted workflows for escalation intake, ticket quality review, and knowledge retrieval
  • Drive adoption of AI tooling across the team; know where automation adds leverage and where it introduces risk
  • Use support data to surface product quality signals and operational trends to engineering and product leadership
Cross-Functional Execution
  • Serve as the primary interface between Technical Support Engineering and product engineering teams for escalated issues
  • Maintain a functional relationship with Customer Success and GTM without allowing those teams to define support quality standards or escalation criteria
  • Contribute to product feedback loops through reproducible, well-scoped bug reports and actionable pattern analysis
What We Are Looking For:
  • 4+ years managing technical support engineers or software engineers in a production-facing environment
  • Demonstrated ability to design and operate an escalation process: not just follow one
  • Technical credibility in the Linux ecosystem; comfortable reading logs, understanding container runtimes, and engaging with engineering teams as an active peer
  • Strong written communication; capable of writing clear escalation summaries, retrospective reports, and leadership-facing metrics briefs
  • Track record of developing engineers through real feedback, structured growth plans, and calibrated performance conversations
  • Comfort operating in a globally distributed support org with peer managers in other regions; strong handoff discipline
Nice to have:
  • Experience with container security, DevSecOps tooling, Kubernetes, or open source software ecosystems
  • Familiarity with Zendesk or similar ticketing platforms at an operational level (workflows, configuration, reporting)
  • Exposure to AI-assisted support tooling, LLM-based triage, or knowledge retrieval systems
How This Role Is Measured:

Your success will be evaluated on outcomes that require both technical judgment and operational discipline:

  • L3 escalation score (quality and completeness of escalations reaching engineering)
  • Mean time to resolution on P0 and P1 tickets
  • L2 deflection rate with explicit accounting for customer time-to-resolution, not raw deflection volume
  • Engineer retention and growth within your team
  • Coverage model reliability: no dropped handoffs, no SLA misses due to scheduling gaps

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