ZipRecruiter

Log In

1

L2 L3 Support Engineer Jobs (NOW HIRING)

Techvilla Solutions

IL · On-site

We are seeking a Tonkean Platform Support Engineer to provide application support, workflow ... Provide L1/L2/L3 support for Tonkean applications, workflows, and integrations. * Monitor Tonkean ...

previous page

Showing results 41-60

All JobsTechnology JobsDesktop Support JobsDesktop Engineer JobsL2 L3 Support Engineer Jobs

L2 L3 Support Engineer information

See salary details

$24

$44

$58

How much do l2 l3 support engineer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for l2 l3 support engineer in the United States is $44.10, according to ZipRecruiter salary data. Most workers in this role earn between $32.93 and $54.81 per hour, depending on experience, location, and employer.

What is an L2 L3 support engineer?

L2 (Level 2) and L3 (Level 3) Support Engineers are IT professionals who handle technical issues that cannot be resolved by the first line of support (L1). L2 engineers typically deal with more complex problems, such as software bugs or network issues, requiring in-depth troubleshooting and analysis. L3 engineers are experts who handle the most challenging issues, often involving advanced diagnostics, code-level investigation, or collaboration with developers. Both roles are crucial for maintaining system performance and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an L2 L3 support engineer?

To thrive as an L2 L3 Support Engineer, you need in-depth knowledge of IT systems, networking, troubleshooting, and typically a degree in computer science or a related field. Expertise with ticketing systems, remote diagnostic tools, and certifications like CompTIA, Cisco (CCNA/CCNP), or Microsoft (MCSA/MCSE) are commonly expected. Strong analytical thinking, effective communication, and customer service skills help you resolve complex issues and collaborate with users and technical teams. These abilities ensure timely resolution of advanced technical problems and maintain high system reliability for business operations.

How do L2 L3 support engineers typically collaborate with other teams to resolve complex technical issues?

L2 L3 Support Engineers frequently work with cross-functional teams such as development, quality assurance, and network operations to address complex issues that cannot be resolved at the initial support level. They escalate problems as needed, provide detailed diagnostics, and often participate in root cause analysis sessions. Effective communication and documentation are key, as these engineers must relay technical information clearly and coordinate with various stakeholders to ensure timely resolution. This collaborative environment also allows support engineers to broaden their technical expertise and foster strong professional relationships across the organization.

What is the difference between L2 L3 Support Engineer vs Network Support Technician?

AspectL2 L3 Support EngineerNetwork Support Technician
CertificationsITIL, CompTIA Network+, Cisco CCNA (often)CompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT, Data Centers, Service ProvidersNetwork Operations Centers, Telecom, Enterprise Networks
ResponsibilitiesAdvanced troubleshooting, escalation, system analysisNetwork setup, monitoring, basic troubleshooting

The main difference is that L2 L3 Support Engineers handle complex issues, system analysis, and escalation, often requiring broader technical knowledge and certifications. Network Support Technicians focus on network setup, monitoring, and basic troubleshooting. Both roles are essential in maintaining network and IT infrastructure, but L2 L3 Support Engineers typically work on more advanced problems and system integrations.

What does a L2 support engineer do?

A Level 2 (L2) support engineer handles escalated technical issues that cannot be resolved by Level 1 support. They diagnose complex problems, troubleshoot hardware and software issues, and often use diagnostic tools and remote support techniques to resolve customer or internal user problems efficiently.

What cities are hiring for L2 L3 Support Engineer jobs?

Cities with the most L2 L3 Support Engineer job openings:

What states have the most L2 L3 Support Engineer jobs?

States with the most job openings for L2 L3 Support Engineer jobs include:

What are popular job titles related to L2 L3 Support Engineer jobs?

For L2 L3 Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various L2 L3 Support Engineer job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $91,722 per year, or $44.1 per hour.

Tonkean Platform Support Engineer

Harwood Heights, IL • On-site

Techvilla Solutions
IT Services • 51 - 200 employees
Learn more about Techvilla Solutionsexternal

Full-time

Posted 16 days ago

Job description

We are seeking a Tonkean Platform Support Engineer to provide application support, workflow administration, integration troubleshooting, and continuous improvement for Tonkean-based solutions. The role will work closely with business teams, enterprise application teams, and external vendors to ensure reliable workflow execution and production operations.

Required Technical/Functional Skills
  • Hands-on experience with Tonkean platform administration and support.
  • Strong understanding of workflow automation and process orchestration.
  • Experience with REST APIs, JSON, and integration troubleshooting.
  • Knowledge of enterprise applications such as SAP, Coupa, ServiceNow, Salesforce, or Workday.
  • Familiarity with Microsoft Teams, Outlook, and collaboration platforms.
  • Strong incident management, troubleshooting, and root-cause analysis skills.
  • Understanding of Agile methodologies and ITIL processes.
Roles & Responsibilities
  • Provide L1/L2/L3 support for Tonkean applications, workflows, and integrations.
  • Monitor Tonkean solutions, modules, workflows, and system integrations.
  • Troubleshoot issues involving process execution, notifications, forms, APIs, and integrations.
  • Analyze incidents, perform root-cause analysis, and implement permanent fixes.
  • Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards.
  • Support business users during UAT, production deployments, and hypercare.
  • Manage user access, security roles, and platform governance controls.
  • Perform release validation and support production migrations.
  • Maintain workflow documentation, SOPs, and knowledge articles.
  • Coordinate with business teams, enterprise application teams, and external vendors to resolve issues.
  • Identify opportunities to improve workflow reliability, automation, and operational efficiency.
Generic Managerial / Soft Skills
  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple priorities with minimal supervision.
  • Strong communication, interpersonal, and customer service skills.
  • Effective team collaboration and stakeholder management.
  • Ability to mentor and support team members.
  • Quick learner with a proactive, self-driven approach.
  • Ability to follow change management procedures, IT policies, and internal guidelines.

Apply