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L2 L3 Support Engineer Jobs (NOW HIRING)

Lorven Technologies

L2-L3 Support Engineer

L2-L3 Support Engineer Contract - Remote JD: • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques in Telecom domain and IMS (4G/5G/LTE) Core networks ...

Mahaugha LLC

Senior DNA L2/L3 Support Engineer

Dallas, TX · Remote

$90K - $100K/yr

Job Summary The Senior DNA L2/L3 Support Engineer will provide production support for the Fiserv DNA application, handling incidents, service requests, troubleshooting, release support, and vendor ...

Mahaugha LLC

Senior DNA L2/L3 Support Engineer

Dallas, TX · Remote

$90K - $100K/yr

Job Summary The Senior DNA L2/L3 Support Engineer will provide production support for the Fiserv DNA application, handling incidents, service requests, troubleshooting, release support, and vendor ...

VeridianTech

Senior ALM Tool Support Engineer

Detroit, MI · On-site

$95K - $130K/yr

This role combines technical L2/L3 support, team leadership, and operational governance, ensuring stable tool operations, high performance, and strong adoption across engineering teams. Acts as a ...

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A ... Handle escalation of issues to L3, raising incidents, and coordinating communication with ...

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L2 L3 Support Engineer information

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How much do l2 l3 support engineer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for l2 l3 support engineer in the United States is $44.10, according to ZipRecruiter salary data. Most workers in this role earn between $32.93 and $54.81 per hour, depending on experience, location, and employer.

What is an L2 L3 support engineer?

L2 (Level 2) and L3 (Level 3) Support Engineers are IT professionals who handle technical issues that cannot be resolved by the first line of support (L1). L2 engineers typically deal with more complex problems, such as software bugs or network issues, requiring in-depth troubleshooting and analysis. L3 engineers are experts who handle the most challenging issues, often involving advanced diagnostics, code-level investigation, or collaboration with developers. Both roles are crucial for maintaining system performance and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an L2 L3 support engineer?

To thrive as an L2 L3 Support Engineer, you need in-depth knowledge of IT systems, networking, troubleshooting, and typically a degree in computer science or a related field. Expertise with ticketing systems, remote diagnostic tools, and certifications like CompTIA, Cisco (CCNA/CCNP), or Microsoft (MCSA/MCSE) are commonly expected. Strong analytical thinking, effective communication, and customer service skills help you resolve complex issues and collaborate with users and technical teams. These abilities ensure timely resolution of advanced technical problems and maintain high system reliability for business operations.

How do L2 L3 support engineers typically collaborate with other teams to resolve complex technical issues?

L2 L3 Support Engineers frequently work with cross-functional teams such as development, quality assurance, and network operations to address complex issues that cannot be resolved at the initial support level. They escalate problems as needed, provide detailed diagnostics, and often participate in root cause analysis sessions. Effective communication and documentation are key, as these engineers must relay technical information clearly and coordinate with various stakeholders to ensure timely resolution. This collaborative environment also allows support engineers to broaden their technical expertise and foster strong professional relationships across the organization.

What is the difference between L2 L3 Support Engineer vs Network Support Technician?

AspectL2 L3 Support EngineerNetwork Support Technician
CertificationsITIL, CompTIA Network+, Cisco CCNA (often)CompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT, Data Centers, Service ProvidersNetwork Operations Centers, Telecom, Enterprise Networks
ResponsibilitiesAdvanced troubleshooting, escalation, system analysisNetwork setup, monitoring, basic troubleshooting

The main difference is that L2 L3 Support Engineers handle complex issues, system analysis, and escalation, often requiring broader technical knowledge and certifications. Network Support Technicians focus on network setup, monitoring, and basic troubleshooting. Both roles are essential in maintaining network and IT infrastructure, but L2 L3 Support Engineers typically work on more advanced problems and system integrations.

What does a L2 support engineer do?

A Level 2 (L2) support engineer handles escalated technical issues that cannot be resolved by Level 1 support. They diagnose complex problems, troubleshoot hardware and software issues, and often use diagnostic tools and remote support techniques to resolve customer or internal user problems efficiently.

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What are popular job titles related to L2 L3 Support Engineer jobs?

For L2 L3 Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various L2 L3 Support Engineer job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $91,722 per year, or $44.1 per hour.

L2-L3 Support Engineer

Remote

Lorven Technologies
IT Services • 51 - 200 employees
Learn more about Lorven Technologiesexternal

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title: L2-L3 Support Engineer
Contract - Remote
JD:
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques in Telecom domain and IMS (4G/5G/LTE) Core networks.
• Experience in Case Handling, including Emergency Support activities
• Experience in Conducting root cause analysis and recommend corrective actions to enhance customer experience.
• Extensive knowledge and expertise in the IMS VoLTE domain including of Nokia IMS Core products including CNCS, Nokia TAS, Nokia SBC, MRF, LIMS, SMSC/MMSC, BMC, Presence Server, UMC, SMS Gateway
• Competences and Expertise in LTE/5G system validation (end-to-end performance, KPI handling, mobile devices).
• Deep knowledge and understanding of SIP, Diameter and H.248 Protocols including knowledge of TLS, IPSEC, RTP.
• Solid experience with Protocol Analyzer Tools (Wireshark) and internal message flow protocols.
• Knowledge and experience with Linux. Strong scripting skills and ability to automate manual tasks which could be easily converted to a script using shell, python.
• Knowledge of Kubernetes, VMWare, OpenStack, Kubernetes, CBIS, CBAM, and NCS"
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About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

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