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L2 L3 Support Engineer Jobs (NOW HIRING)

Techvilla Solutions

We are seeking a Tonkean Platform Support Engineer to provide application support, workflow ... Provide L1/L2/L3 support for Tonkean applications, workflows, and integrations. * Monitor Tonkean ...

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L2 L3 Support Engineer information

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How much do l2 l3 support engineer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for l2 l3 support engineer in the United States is $44.10, according to ZipRecruiter salary data. Most workers in this role earn between $32.93 and $54.81 per hour, depending on experience, location, and employer.

What is an L2 L3 support engineer?

L2 (Level 2) and L3 (Level 3) Support Engineers are IT professionals who handle technical issues that cannot be resolved by the first line of support (L1). L2 engineers typically deal with more complex problems, such as software bugs or network issues, requiring in-depth troubleshooting and analysis. L3 engineers are experts who handle the most challenging issues, often involving advanced diagnostics, code-level investigation, or collaboration with developers. Both roles are crucial for maintaining system performance and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an L2 L3 support engineer?

To thrive as an L2 L3 Support Engineer, you need in-depth knowledge of IT systems, networking, troubleshooting, and typically a degree in computer science or a related field. Expertise with ticketing systems, remote diagnostic tools, and certifications like CompTIA, Cisco (CCNA/CCNP), or Microsoft (MCSA/MCSE) are commonly expected. Strong analytical thinking, effective communication, and customer service skills help you resolve complex issues and collaborate with users and technical teams. These abilities ensure timely resolution of advanced technical problems and maintain high system reliability for business operations.

How do L2 L3 support engineers typically collaborate with other teams to resolve complex technical issues?

L2 L3 Support Engineers frequently work with cross-functional teams such as development, quality assurance, and network operations to address complex issues that cannot be resolved at the initial support level. They escalate problems as needed, provide detailed diagnostics, and often participate in root cause analysis sessions. Effective communication and documentation are key, as these engineers must relay technical information clearly and coordinate with various stakeholders to ensure timely resolution. This collaborative environment also allows support engineers to broaden their technical expertise and foster strong professional relationships across the organization.

What is the difference between L2 L3 Support Engineer vs Network Support Technician?

AspectL2 L3 Support EngineerNetwork Support Technician
CertificationsITIL, CompTIA Network+, Cisco CCNA (often)CompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT, Data Centers, Service ProvidersNetwork Operations Centers, Telecom, Enterprise Networks
ResponsibilitiesAdvanced troubleshooting, escalation, system analysisNetwork setup, monitoring, basic troubleshooting

The main difference is that L2 L3 Support Engineers handle complex issues, system analysis, and escalation, often requiring broader technical knowledge and certifications. Network Support Technicians focus on network setup, monitoring, and basic troubleshooting. Both roles are essential in maintaining network and IT infrastructure, but L2 L3 Support Engineers typically work on more advanced problems and system integrations.

What does a L2 support engineer do?

A Level 2 (L2) support engineer handles escalated technical issues that cannot be resolved by Level 1 support. They diagnose complex problems, troubleshoot hardware and software issues, and often use diagnostic tools and remote support techniques to resolve customer or internal user problems efficiently.

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Infographic showing various L2 L3 Support Engineer job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $91,722 per year, or $44.1 per hour.

MES Infrastructure Support Engineer

Minnetonka, MN • On-site

StratEdge It consulting INC
See more jobs at StratEdge It consulting INCexternal

$45/hr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Title: MES Infrastructure Support Engineer
Location: Minnetonka, Minnesota (Onsite)
Rate: $45 on C2C.
Client -TechM
Summary: The MES Infrastructure Support Engineer will provide L2/L3 operational support for our global Manufacturing Execution System (MES) infrastructure across various manufacturing sites. This role is critical in ensuring the availability, performance, patching, backup/restore, and disaster recovery of the MES systems while adhering to IT/OT constraints. The ideal candidate will possess a strong technical background, excellent communication skills, and a customer-service mindset.
Responsibilities:
Provide L2/L3 support for MES infrastructure, ensuring optimal performance and availability.
Manage patching, backup/restore processes, and disaster recovery plans for MES systems.
Administer Windows and Linux servers, including virtualization technologies such as VMware and Hyper-V.
Oversee storage and backup operations, ensuring data integrity and availability.
Support basic database operations for MES backends, primarily using SQL.
Implement scripting and automation solutions using PowerShell and Bash to enhance operational efficiency.
Manage configuration and patch management processes to maintain system security and performance.
Ensure core IT/OT services (Active Directory, DNS, NTP, certificates) are functioning optimally.
Follow incident, change, and problem management practices to resolve issues effectively.
Collaborate with cross-functional teams and vendors to ensure seamless operations.
Document processes, incidents, and solutions rigorously to facilitate knowledge sharing and continuous improvement.
Mandatory Skills:
Proven experience in infrastructure support, specifically within MES environments.
Strong knowledge of Windows and Linux server administration.
Experience with virtualization technologies (VMware/Hyper-V).
Familiarity with storage and backup operations and monitoring.
Basic database support skills, particularly with SQL.
Proficient in scripting and automation (PowerShell/Bash).
Understanding of configuration and patch management practices.
Knowledge of core IT/OT services (AD/DNS/NTP, certificates) and system hardening techniques.
Experience with incident, change, and problem management practices.
Preferred Skills:
Strong troubleshooting and root-cause analysis skills.
Ability to prioritize tasks effectively under pressure.
Excellent communication skills, with the ability to interact clearly with shop floor and central teams.
Customer-service mindset with a focus on collaboration.
Commitment to continuous improvement and knowledge sharing.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
10 years of relevant experience in IT infrastructure support, with a focus on MES systems.
Certifications in relevant technologies (e.g., Microsoft, VMware) are a plus.

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