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L2 Support Manager Jobs (NOW HIRING)

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A ... Manage impact analysis, escalate critical issues to management, and work proactively with ...

IT America Inc

XStore L2 Support Lead

Los Angeles, CA · On-site

XStore L2 Support Lead Location: City of Industry, CA Duration: Long term contract XStore support ... Raise and tag recurring incidents to the Problem Management tickets along with Root Cause Analysis ...

Andromeda

L2 Support Technician

Lockport, IL · On-site

$45K - $55K/yr

L2 Support Technician - Hybrid - Lockport, IL Andromeda is on the hunt for talented self-starters ... management skills · Willingness to help other technicians and share technical knowledge Our ...

Info Way Solutions

Teamcenter L2 Support

Sunnyvale, CA · On-site

Info Way Solutions is seeking a Teamcenter L2 Support engineer who will provide technical support ... management, workflows, and integrations. • Analyze and resolve incidents, service requests, and ...

Info Way Solutions

Teamcenter L2 Support

Austin, TX · On-site

Info Way Solutions is seeking a Teamcenter L2 Support engineer who will provide technical support ... management, workflows, and integrations. • Analyze and resolve incidents, service requests, and ...

Apex Systems

L2 Support Technician

New Albany, OH · On-site

$36K - $45K/yr

Job#: 3049211 L2 Support Technician (POS Systems) Location: New Albany, Ohio (Partial Remote) Role ... The team serves as a bridge between the service desk and engineering teams and manages the ...

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L2 Support Manager information

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How much do l2 support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for l2 support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is an L2 Support Manager?

L2 Support Managers oversee the second level of technical support within an organization, handling more complex issues that frontline (L1) support cannot resolve. They lead teams of specialists who troubleshoot, diagnose, and resolve incidents, ensuring service quality and timely resolution for customers or internal users. L2 Support Managers also coordinate with higher-level support teams, manage escalations, and implement process improvements to enhance support efficiency. Their role is critical in maintaining customer satisfaction and minimizing downtime for technical services.

What are the key skills and qualifications needed to thrive as an L2 Support Manager?

To thrive as an L2 Support Manager, you need strong technical troubleshooting skills, leadership experience, and a background in IT or computer science, often supported by relevant certifications like ITIL or CompTIA. Familiarity with helpdesk ticketing systems, remote diagnostic tools, and incident management platforms is typically required. Exceptional communication, problem-solving abilities, and the capacity to mentor and motivate support teams are standout soft skills. These competencies are crucial for effectively resolving escalated technical issues, ensuring customer satisfaction, and leading high-performing support teams.

What are some common challenges faced by L2 Support Managers, and how can they be addressed?

L2 Support Managers often encounter challenges such as balancing escalated technical issues with team management responsibilities and ensuring timely resolution of complex incidents. They must also coordinate effectively between L1 support, engineering teams, and sometimes even clients, which requires strong communication and prioritization skills. Staying up-to-date with evolving technologies and maintaining team morale during high-pressure situations are also key challenges. Building a culture of continuous learning and creating clear escalation and communication protocols can help address these issues effectively.

What is the difference between L2 Support Manager vs L2 Support Specialist?

AspectL2 Support ManagerL2 Support Specialist
CertificationsITIL, CompTIA, relevant technical certificationsITIL, CompTIA, technical certifications
Work EnvironmentSupervisory, team leadership, strategic planningTechnical troubleshooting, customer support
Employer & Industry UsageIT service providers, tech companies, enterprise supportIT support teams, help desks, tech companies
Search & Comparison IntentUnderstanding managerial roles in support teamsTechnical support roles, troubleshooting expertise

The main difference between an L2 Support Manager and an L2 Support Specialist lies in their responsibilities. The L2 Support Manager oversees support teams, manages processes, and ensures service quality, while the L2 Support Specialist focuses on technical troubleshooting and resolving customer issues. Both roles require similar technical certifications, but the manager's role involves leadership and strategic planning within IT support environments.

What are popular job titles related to L2 Support Manager jobs?

For L2 Support Manager jobs, the most frequently searched job titles are:

Infographic showing various L2 Support Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

L2 Support Engineer

Manhattan, NY • On-site

BroadAxis
IT Services • 1 - 10 employees
Learn more about BroadAxisexternal

Contractor

Re-posted 11 days ago

Job description


Job Title: L2 Support Engineer
Location: New York, NY (Onsite)
Contract Duration: 12 Months
Job Summary:
A global leader in financial services is seeking a skilled and experienced L2 Support Engineer to join their front-office support team. This role involves troubleshooting, optimizing, and bug-fixing existing systems, with a focus on maintaining high performance, scalability, and reliability. The ideal candidate will bring hands-on experience in application support and development, particularly within banking or investment banking environments.
Primary Responsibilities:
  • Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high performance.
  • Handle escalation of issues to L3, raising incidents, and coordinating communication with stakeholders.
  • Collaborate with the development team for issue resolution and incident management, working closely with them through coderpad and technical interviews.
  • Manage impact analysis, escalate critical issues to management, and work proactively with development to address recurring issues.
  • Support the transformation of systems through in-depth analysis, debugging, and problem-solving.

Required Qualifications:
  • Experience: 4-10 years in L2/L3 application support with development experience.
  • Industry Background: Banking or Investment Banking experience is essential.
  • Technical Skills: Proficiency in an object-oriented programming language (Java, C++, Python, etc.).
  • Soft Skills: Strong communication skills, critical thinking, and the ability to work independently under pressure.

Preferred Skills:
  • Familiarity with Unix/Linux environments.
  • Proficiency in SQL and database management.

L2 Role Criteria:
  • Strong analytical skills with a proactive approach to problem-solving.
  • Ability to quickly adapt and respond to changing situations, analyzing, debugging, and escalating issues as necessary.
  • Clear and effective communication skills with the capability to explain technical concepts to users and stakeholders.
  • Experience managing incident reports, problem tickets, and collaboration with development teams to mitigate issues and ensure smooth transformations.

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