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L2 Support Manager Jobs (NOW HIRING)

Magna

Applications Engineer- L2 Support

Troy, MI · On-site

$66K - $124K/yr

Join our team as an Application Engineer- L2 Support and play a key role in ensuring the smooth ... Experience working with Zendesk for managing customer support tickets * Proficiency in Jira for ...

Vast

IS Support Specialist II

Long Beach, CA · On-site

$43 - $61/hr

... Manager , for providing day-to-day technical support to Vast's internal employees and making sure ... Provide L1/L2 Support for all VAST Enterprise Systems. These include but aren't limited to ERP, MES ...

Authority Partners

Manage and mentor L1/L2 Support Analysts - setting priorities, reviewing work quality, and supporting professional development * Conduct regular team check-ins and provide coaching on issue ...

ClifyX

L3 Application Support Engineer

Mount Laurel, NJ · On-site

... L2 support teams to guide issue triage and resolution. • Ensure adherence to SLAs, incident management, and change management processes. • Participate in on-call / rotational shifts as part of ...

GRMinc

Middleware Technical Support

Atlanta, GA · On-site

Atlanta, GA * L2 support: Resolve L2 issues from middleware perspective. * Ideal skill set ... Management, Inc. (GRMI) Work: 678-935-1977| Fax: 678 935 7980.| Email: [email protected] Gtalk ...

GRMinc

Middleware Technical Support

Atlanta, GA · On-site

Atlanta, GA * L2 support: Resolve L2 issues from middleware perspective. * Ideal skill set ... Management, Inc. (GRMI) Work: 678-935-1977/ Fax: 678 935 7980./ Email: Matt@grmi.net Gtalk: matt ...

Georgia IT, Inc.

SRE with OCP-Houston, TX (Oniste)

Houston, TX · On-site

$54.50 - $72.25/hr

The role involves providing L2 support, creating monitoring dashboards, guiding the team in building reliable applications, and managing ServiceNow tickets. Responsibilities : • Act as Scrum Team ...

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L2 Support Manager information

See salary details

$22.5K

$67.9K

$121K

How much do l2 support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for l2 support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is an L2 Support Manager?

L2 Support Managers oversee the second level of technical support within an organization, handling more complex issues that frontline (L1) support cannot resolve. They lead teams of specialists who troubleshoot, diagnose, and resolve incidents, ensuring service quality and timely resolution for customers or internal users. L2 Support Managers also coordinate with higher-level support teams, manage escalations, and implement process improvements to enhance support efficiency. Their role is critical in maintaining customer satisfaction and minimizing downtime for technical services.

What are the key skills and qualifications needed to thrive as an L2 Support Manager?

To thrive as an L2 Support Manager, you need strong technical troubleshooting skills, leadership experience, and a background in IT or computer science, often supported by relevant certifications like ITIL or CompTIA. Familiarity with helpdesk ticketing systems, remote diagnostic tools, and incident management platforms is typically required. Exceptional communication, problem-solving abilities, and the capacity to mentor and motivate support teams are standout soft skills. These competencies are crucial for effectively resolving escalated technical issues, ensuring customer satisfaction, and leading high-performing support teams.

What are some common challenges faced by L2 Support Managers, and how can they be addressed?

L2 Support Managers often encounter challenges such as balancing escalated technical issues with team management responsibilities and ensuring timely resolution of complex incidents. They must also coordinate effectively between L1 support, engineering teams, and sometimes even clients, which requires strong communication and prioritization skills. Staying up-to-date with evolving technologies and maintaining team morale during high-pressure situations are also key challenges. Building a culture of continuous learning and creating clear escalation and communication protocols can help address these issues effectively.

What is the difference between L2 Support Manager vs L2 Support Specialist?

AspectL2 Support ManagerL2 Support Specialist
CertificationsITIL, CompTIA, relevant technical certificationsITIL, CompTIA, technical certifications
Work EnvironmentSupervisory, team leadership, strategic planningTechnical troubleshooting, customer support
Employer & Industry UsageIT service providers, tech companies, enterprise supportIT support teams, help desks, tech companies
Search & Comparison IntentUnderstanding managerial roles in support teamsTechnical support roles, troubleshooting expertise

The main difference between an L2 Support Manager and an L2 Support Specialist lies in their responsibilities. The L2 Support Manager oversees support teams, manages processes, and ensures service quality, while the L2 Support Specialist focuses on technical troubleshooting and resolving customer issues. Both roles require similar technical certifications, but the manager's role involves leadership and strategic planning within IT support environments.

What are popular job titles related to L2 Support Manager jobs?

For L2 Support Manager jobs, the most frequently searched job titles are:

Infographic showing various L2 Support Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Applications Engineer- L2 Support

Troy, MI • On-site

Magna
Investment Clubs and Venture Capital Companies • 11 - 50 employees
Learn more about Magnaexternal

$66K - $124K/yr

Full-time

Posted 15 days ago

Key responsibilities

  • Diagnose and resolve hardware and deployment issues related to autonomous mobility solutions across various sites.

  • Collaborate with on-site teams, customers, and engineering teams to gather information, troubleshoot, and escalate issues as needed.

  • Document support interactions, contribute to knowledge base updates, and provide feedback to engineering for product improvements.

Job description

Job descriptions may display in multiple languagesbased on your language selection.

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna New Mobility is a business unit inside Magna International leveraging Magna's technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles.
Magna New Mobility is also creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver - turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector.
Magna's New Mobility group is not just about building individual technologies; we aim to create integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century. Join us in advancing and shaping the future of mobility.

Job Responsibilities:

Join our team as an Application Engineer- L2 Support and play a key role in ensuring the smooth operation of our autonomous mobility solutions. In this position, you'll be responsible for diagnosing and resolving hardware and deployment issues across various sites, working closely with international teams to provide effective support. This role offers the opportunity to apply your troubleshooting skills, collaborate with engineering teams, and contribute to the ongoing improvement of our innovative AMR systems in a fast-paced, supportive environment.

What you will be doing in this role:

  • Serve as the primary point of contact for site-based issues involving AMR hardware reported via Zendesk
  • Collaborate with on-site teams and customers to gather relevant information for troubleshooting, identifying potential hardware failures or integration issues
  • Conduct initial triage, diagnosis, troubleshooting, and resolution of issues to minimize downtime and ensure operational continuity
  • Use Jira to triage incoming issues, categorize severity, and prioritize tasks effectively
  • Escalate unresolved or complex issues to the appropriate engineering teams via Jira, providing comprehensive context and diagnostics
  • Act as a liaison between customers, deployment teams, and engineering to facilitate timely resolution, including working effectively with international teams
  • Document all support interactions thoroughly within Zendesk, maintaining accurate records of issue status and resolutions
  • Contribute to knowledge base updates, troubleshooting guides, and best practices to improve support efficiency
  • Provide feedback to engineering teams on recurring issues or systemic problems to inform product improvements

What you should bring to this role:

  • 2+ years of experience in technical support, hardware troubleshooting, or related roles, preferably within robotics, automation, or hardware deployment environments
  • Proven ability to diagnose and resolve complex hardware and deployment issues across diverse site environments
  • Demonstrated success in collaborating with cross-functional teams and generating support documentation based on knowledge acquired
  • Proven ability to communicate technical issues clearly to non-technical stakeholders
  • Experience working with Zendesk for managing customer support tickets
  • Proficiency in Jira for issue triage, tracking, and escalation
  • Familiarity with hardware components, chargers, or robotics systems is a plus
  • Ability to travel domestically and internationally up to 25%

Hiring Base Salary Range: $66,800 - $124,200 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). In addition to base salary, some positions are eligible for an annual performance based bonus

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.


AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.


Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.


Worker Type:
Regular / Permanent
Group:
Magna Corporate

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