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L2 L1 Support Jobs (NOW HIRING)

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1 agents will work closely with Level 2 (L2) support agents to determine if an issue needs to be handled by L2 agents. L1's measurements of success are customer satisfaction, possessing a basic ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1 agents will work closely with Level 2 (L2) support agents to determine if an issue needs to be handled by L2 agents. L1's measurements of success are customer satisfaction, possessing a basic ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1 agents will work closely with Level 2 (L2) support agents to determine if an issue needs to be handled by L2 agents. L1's measurements of success are customer satisfaction, possessing a basic ...

Speed of Light Ops

L1 Support Agent

Lehi, UT

$17 - $19/hr

L1 agents will work closely with Level 2 (L2) support agents to determine if an issue needs to be handled by L2 agents. L1's measurements of success are customer satisfaction, possessing a basic ...

ConfigUSA

Desktop Support L2

Mahwah, NJ · On-site

$20.25 - $25.75/hr

PC Support L2 Level 2 Technical Skill set: Support Dell Hardware (Advanced knowledge of IT systems, ... L1 support for Audio/Video and meeting room equipment Excellent Communication skills Essential ...

Andromeda

L1 Support Technician

Lockport, IL · On-site

$45K - $55K/yr

Your Team You'll be a key member of our service department, working alongside L1, L2, L3, and Field ... Supporting Microsoft 365 applications and services * Resolving password, account, printer ...

Resolve Tech Solutions

L1 Support Engineer

... L1 Help Desk Technician, you will serve as the first line of technical support-helping end users ... and file migrations-to L2+ engineers. Follow documented SOPs and contribute to internal ...

Quadient

L1 Support Analyst

The ICA Technical Support Analyst - L1 is responsible for ensuring ICA customer cases are properly ... Communicates and/or escalates issues to L2, Team Lead and/or Manager for issues or items that ...

Quadient

L1 Support Analyst

Mobile, AL · On-site

The ICA Technical Support Analyst - L1 is responsible for ensuring ICA customer cases are properly ... Communicates and/or escalates issues to L2, Team Lead and/or Manager for issues or items that ...

Comfortsystemsusa

L2 Systems Analyst

Dallas, TX · On-site

The L2 Systems Analyst will provide second-level technical support, troubleshoot complex system and ... This role acts as an escalation point for L1 support and works closely with infrastructure ...

Comfort Systems USA

L2 Systems Analyst

Dallas, TX · On-site

The L2 Systems Analyst will provide second-level technical support, troubleshoot complex system and ... This role acts as an escalation point for L1 support and works closely with infrastructure ...

Resolve Tech Solutions

L1 Support Engineer

... L1 Help Desk Technician, you will serve as the first line of technical support-helping end users ... and file migrations-to L2+ engineers. Follow documented SOPs and contribute to internal ...

Resolve Tech Solutions

L1 Support Engineer

... L1 Help Desk Technician, you will serve as the first line of technical support-helping end users ... and file migrations-to L2+ engineers. Follow documented SOPs and contribute to internal ...

Comfort Systems USA, Inc.

The L2 Systems Analyst will provide second-level technical support, troubleshoot complex system and ... This role acts as an escalation point for L1 support and works closely with infrastructure ...

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L2 L1 Support information

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How much do l2 l1 support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for l2 l1 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are L1 and L2 support roles?

L1 (Level 1) and L2 (Level 2) Support are tiers in technical support services. L1 Support acts as the first point of contact, handling basic troubleshooting, issue logging, and resolving simple problems. If the issue is more complex, it is escalated to L2 Support, which involves more specialized knowledge and in-depth troubleshooting. L2 Support professionals often have more technical expertise and may collaborate with engineering teams or access deeper system diagnostics. Both levels are essential for ensuring efficient resolution of customer or user issues.

How do L1 and L2 support roles typically interact to resolve technical issues?

In most organizations, L1 Support serves as the first point of contact, handling basic troubleshooting and gathering detailed information about the user's issue. If the problem is more complex or requires specialized knowledge, it is escalated to L2 Support, who then conducts deeper analysis and works on advanced solutions. Effective communication and thorough documentation between L1 and L2 teams are crucial to ensure a smooth handoff and quick resolution. Collaboration tools, regular team meetings, and clear escalation protocols help streamline this process and minimize downtime for end users.

What are the key skills and qualifications needed to thrive as an L2/L1 support specialist?

To excel as an L2/L1 Support Specialist, you need a solid understanding of computer systems, troubleshooting techniques, and often a relevant technical degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems (e.g., ServiceNow, Jira), remote desktop tools, and knowledge bases is typically required. Strong communication skills, patience, and a customer-centric attitude are crucial for resolving issues effectively and maintaining user satisfaction. These competencies are vital for ensuring efficient technical support, minimizing downtime, and enhancing overall user experience.

What is the difference between L2 L1 Support vs Network Support Technician?

AspectL2 L1 SupportNetwork Support Technician
Required CredentialsBasic certifications like CompTIA A+ or Network+Networking certifications such as Cisco CCNA or CompTIA Network+
Work EnvironmentHelp desks, call centers, on-site supportNetwork operations centers, on-site network troubleshooting
Employer & Industry UsageIT support teams across various industriesNetworking companies, ISPs, large enterprises
Common Search & ComparisonOften compared for entry to mid-level support rolesCompared for specialized network troubleshooting roles

In summary, L2 L1 Support focuses on general technical support and troubleshooting, while Network Support Technicians specialize in network infrastructure and connectivity issues. Both roles require relevant certifications and are essential in IT support hierarchies, but they differ in technical focus and work environment.

What are popular job titles related to L2 L1 Support jobs?

For L2 L1 Support jobs, the most frequently searched job titles are:

Infographic showing various L2 L1 Support job openings in the United States as of July 2026, with employment types broken down into 54% Locum Tenens, 34% Full Time, 3% Part Time, 1% Contract, and 8% Summer. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Application Support Engineer (L1 & L2 Support)

Norton, MA • On-site

Centstone
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Centstoneexternal

Contractor

Re-posted 11 days ago

Job description

Application Support Engineer (L1 & L2 Support)

Location: Norton, Boston, MA (3 Days Onsite)
Job Type: Contract / Full-Time
Experience: 6–10+ Years

Job Overview

We are seeking an experienced Application Support Engineer to provide L1 and L2 support for enterprise systems across manufacturing, laboratory, and clinical environments. The ideal candidate will have hands-on experience supporting multiple applications and ensuring smooth operations in a regulated environment.

Technologies / Applications (Experience Required in Few/Most)
  • MES (Manufacturing Execution Systems)
  • IDBS PIMS
  • AVEVA PI
  • Lab Systems (LIMS – QC & CMC exposure is a plus)
  • Waters Empower
  • Waters Connect
  • SmartQC
  • Emerson RTMS
  • HxGN EAM CMMS
  • SEEQ
  • Heavensight MIT (SAP Scanners)
  • Clinical Trial Systems (N-Side or similar)
Key ResponsibilitiesL1 Support (User & Operational Support)
  • Provide user system training and onboarding support
  • Understand and document business processes and workflows
  • Manage user access requests and role assignments
  • Perform report generation and data extraction
  • Act as first line of troubleshooting for system issues
  • Handle basic system administration and configurations
  • Support application installations and environment setup
  • Monitor and manage tickets with vendor helpdesk systems
L2 Support (Advanced Support & Governance)
  • Manage change management (process & system level)
  • Maintain master data management and data integrity
  • Handle system documentation (SOPs, design specifications)
  • Perform user access reviews and audit readiness activities
  • Support validation processes (biannual/periodic reviews)
  • Act as second-line support with ISM and vendor teams
  • Monitor security patches, upgrades, and system performance
  • Perform system maintenance, restarts, and health checks
Required Skills
  • Strong experience in L1/L2 Application Support
  • Experience supporting enterprise systems (manufacturing/lab/clinical)
  • Knowledge of incident, problem, and change management
  • Experience with ticketing tools (ServiceNow or similar)
  • Strong troubleshooting and analytical skills
  • Understanding of GxP / regulated environments (preferred)
Preferred Skills
  • Experience with MES, PIMS, LIMS, or clinical systems
  • Exposure to SAP integrations or scanner-based tools
  • Knowledge of reporting tools and data systems
  • Experience working with vendor-managed applications
 

Thanks & Regards,

Adarsh Mallik | IT Recruiter
adarsh.mallik@centstone.com | 3322307193
CENTSTONE SERVICES
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About Centstone

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In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Hazlet, NJ, US

Year founded

2022

Social media

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