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L2 L1 Support Jobs (NOW HIRING)

Info Way Solutions

Teamcenter L2 Support

Sunnyvale, CA · On-site

Info Way Solutions is seeking a Teamcenter L2 Support engineer who will provide technical support ... L1 support. Responsibilities : • Provide Level 2 support for Teamcenter issues related to user ...

Info Way Solutions

Teamcenter L2 Support

Austin, TX · On-site

Info Way Solutions is seeking a Teamcenter L2 Support engineer who will provide technical support ... L1 support. Responsibilities : • Provide Level 2 support for Teamcenter issues related to user ...

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How much do l2 l1 support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for l2 l1 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are L1 and L2 support roles?

L1 (Level 1) and L2 (Level 2) Support are tiers in technical support services. L1 Support acts as the first point of contact, handling basic troubleshooting, issue logging, and resolving simple problems. If the issue is more complex, it is escalated to L2 Support, which involves more specialized knowledge and in-depth troubleshooting. L2 Support professionals often have more technical expertise and may collaborate with engineering teams or access deeper system diagnostics. Both levels are essential for ensuring efficient resolution of customer or user issues.

How do L1 and L2 support roles typically interact to resolve technical issues?

In most organizations, L1 Support serves as the first point of contact, handling basic troubleshooting and gathering detailed information about the user's issue. If the problem is more complex or requires specialized knowledge, it is escalated to L2 Support, who then conducts deeper analysis and works on advanced solutions. Effective communication and thorough documentation between L1 and L2 teams are crucial to ensure a smooth handoff and quick resolution. Collaboration tools, regular team meetings, and clear escalation protocols help streamline this process and minimize downtime for end users.

What are the key skills and qualifications needed to thrive as an L2/L1 support specialist?

To excel as an L2/L1 Support Specialist, you need a solid understanding of computer systems, troubleshooting techniques, and often a relevant technical degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems (e.g., ServiceNow, Jira), remote desktop tools, and knowledge bases is typically required. Strong communication skills, patience, and a customer-centric attitude are crucial for resolving issues effectively and maintaining user satisfaction. These competencies are vital for ensuring efficient technical support, minimizing downtime, and enhancing overall user experience.

What is the difference between L2 L1 Support vs Network Support Technician?

AspectL2 L1 SupportNetwork Support Technician
Required CredentialsBasic certifications like CompTIA A+ or Network+Networking certifications such as Cisco CCNA or CompTIA Network+
Work EnvironmentHelp desks, call centers, on-site supportNetwork operations centers, on-site network troubleshooting
Employer & Industry UsageIT support teams across various industriesNetworking companies, ISPs, large enterprises
Common Search & ComparisonOften compared for entry to mid-level support rolesCompared for specialized network troubleshooting roles

In summary, L2 L1 Support focuses on general technical support and troubleshooting, while Network Support Technicians specialize in network infrastructure and connectivity issues. Both roles require relevant certifications and are essential in IT support hierarchies, but they differ in technical focus and work environment.

What are popular job titles related to L2 L1 Support jobs?

For L2 L1 Support jobs, the most frequently searched job titles are:

Infographic showing various L2 L1 Support job openings in the United States as of July 2026, with employment types broken down into 54% Locum Tenens, 34% Full Time, 3% Part Time, 1% Contract, and 8% Summer. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

L2 Systems Analyst

Dallas, TX • On-site

Comfort Systems USA, Inc.
See more jobs at Comfort Systems USA, Inc.external

Other

Posted 19 days ago

Comfort Systems USA rating

7.2

Company rating: 7.2 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

Job description

We are seeking a detail-oriented and proactive L2 Systems Analyst to join our IT Operations team. The L2 Systems Analyst will provide second-level technical support, troubleshoot complex system and application issues, and ensure stability, performance, and reliability of enterprise systems. This role acts as an escalation point for L1 support and works closely with infrastructure, application, and security teams to resolve incidents and implement system improvements.

Key Responsibilities
  • Provide Level 2 technical support for enterprise systems, applications, and infrastructure.
  • Investigate, diagnose, and resolve escalated incidents from L1 support.
  • Perform root cause analysis and document findings.
  • Monitor system performance, availability, and capacity.
  • Maintain and support Windows/Linux servers and cloud environments.
  • Manage user access, permissions, and identity services (e.g., Active Directory).
  • Support patch management, system upgrades, and change management activities.
  • Collaborate with vendors and third‑party providers for issue resolution.
  • Create and maintain technical documentation, runbooks, and knowledge base articles.
  • Participate in on‑call rotation and incident response when required.
  • Ensure compliance with IT policies, security standards, and regulatory requirements.
Required Qualifications
  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 3–5 years of experience in IT support, systems administration, or related role.
  • Strong knowledge of: Windows Server and/or Linux environments
  • Active Directory, DNS, DHCP
  • Microsoft 365 administration
  • Virtualization technologies (VMware / Hyper‑V)
  • Basic networking concepts (TCP/IP, VPN, firewalls)
  • Experience with ticketing systems and ITSM frameworks (ITIL preferred).
  • Strong troubleshooting and analytical skills.
  • Excellent written and verbal communication skills.
Preferred Qualifications
  • Experience with cloud platforms (Azure, AWS, or GCP).
  • Familiarity with scripting (PowerShell, Bash).
  • Experience with monitoring tools (e.g., SolarWinds, Nagios).
  • ITIL Foundation certification.
  • Relevant certifications (Microsoft, CompTIA, VMware).

Comfort Systems USA is composed of more than 45 operating companies in over 170 locations across the United States. We are a leading building and service provider for mechanical, electrical and plumbing building systems. We take great pride in knowing that the work we do can improve the lives of those around us. Our national footprint means that we have career opportunities across the USA, ranging from entry‑level field and office positions to experienced professionals who support a wide range of projects.

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