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L2 Tech Support Jobs (NOW HIRING)

L2 Tech support

Jacksonville, FL ยท On-site

$50 - $55/hr

Role name: L2 Tech support Role Description: Location - Jacksonville, Florida, USA, Zip Code- 32256 Job Title: L2 Tech support - Site Migrations Associate needs to work from customer site (all 5 days

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The L2 Tech Onsite and Desktop Support Technician is an essential member of a large technical support team, providing comprehensive hardware and cabling solutions. Reporting to the Operations

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The L2 Tech Onsite and Desktop Support Technician is an essential member of a large technical support team, providing comprehensive hardware and cabling solutions. Reporting to the Operations

New

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The L1/L2 Tech Onsite and Desktop Support Technician plays a crucial role in providing both hardware and cabling solutions for a large technical team. Reporting to the Operations Manager, this role

L2 IT Support Specialist

Round Rock, TX ยท On-site

$70K - $74K/yr

Role Summary Are you a natural problem-solver who loves turning technical challenges into seamless user experiences? As our L2 IT Support Specialist , you will be the heartbeat of our technology

L2 IT Support Specialist

Round Rock, TX ยท On-site

$70K - $74K/yr

Role Summary Are you a natural problem-solver who loves turning technical challenges into seamless user experiences? As our L2 IT Support Specialist , you will be the heartbeat of our technology

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap

Description: Possible 3 Month CTH | No Fees | Do Not Re-Post| Confidential R2D2 9506995 Role Lab Instrument Support Work location Pasadena,CA Rates as follows: $ 64 hr/AI Background Check: MANDATORY

IT Support L2

Amherst, NY ยท On-site

$65K - $75K/yr

About the Role In this role, you'll serve as an escalation point for Tier 1 support, resolving complex issues across Windows endpoints, Microsoft 365, networking, and Active Directory/Entra ID

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L2 Tech Support information

See salary details

$27K

$43.5K

$66K

How much do l2 tech support jobs pay per year?

As of Sep 10, 2026, the average yearly pay for l2 tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to L2 Tech Support jobs?

For L2 Tech Support jobs, the most frequently searched job titles are:

L2 Tech support

Jacksonville, FL โ€ข On-site

$50 - $55/hr

Contractor

Re-posted 29 days ago


Job description

Role name:

L2 Tech support

Role Description:

Location - Jacksonville, Florida, USA, Zip Code- 32256 Job Title: L2 Tech support - Site Migrations Associate needs to work from customer site (all 5 days a week).?Provide break/fix support for desktops, laptops, and peripherals?Re-image devices and reinstall/configure applications as needed?Troubleshoot Windows OS, hardware, and enterprise applications?Coordinate with third-party vendors for escalations and hardware replacements?Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)?Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.?Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.?PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user?s existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.?Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.?Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.?Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations?Provide onsite and remote technical assistance to End Users.?Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.?Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOP?s)?Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)?Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.?Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support?Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.?Good understanding of O365 and related support activities?Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall?Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool?Experience of working within SLAs and ITIL processes?Effective written and verbal communication skills?Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.

Experience (Years):

6-8

Branch | City | Location:

Jacksonville, FL