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L2 Tech Support Jobs (NOW HIRING)

Andromeda

L2 Support Technician

Lockport, IL · On-site

$45K - $55K/yr

L2 Support Technician - Hybrid - Lockport, IL Andromeda is on the hunt for talented self-starters ... About You Who : You're an experienced IT professional. PCs, laptops, servers, networks, Microsoft ...

Northtown Automotive Companies

NY · On-site

$65K - $75K/yr

Information Technology About the Role In this role, you'll serve as an escalation point for Tier 1 support, resolving complex issues across Windows endpoints, Microsoft 365, networking, and Active ...

MJH Life Sciences

IT Support Engineer

Cranbury, NJ · On-site

$55K - $65K/yr

You will provide L1 and L2 technical support across the organization - resolving issues, supporting ... Partner with the IT Support Manager on project work including system upgrades, migrations, and new ...

MSS MJH Shared Services

IT Support Engineer

Cranbury, NJ

$55K - $65K/yr

You will provide L1 and L2 technical support across the organization - resolving issues, supporting ... Partner with the IT Support Manager on project work including system upgrades, migrations, and new ...

Gr8ttek, LLC

L2 Desktop Support Technician

Ontario, CA · On-site

$20.50 - $26.25/hr

... of IT support experience * Strong skills in hardware/software troubleshooting with OEMs ... Professional communication, punctuality, and customer-focused mindset Overview The L2 Deskside ...

Gr8ttek, LLC

L2 Desktop Support Technician

Princeton, IN · On-site

$19 - $24.25/hr

... of IT support experience * Strong skills in hardware/software troubleshooting with OEMs ... Professional communication, punctuality, and customer-focused mindset Overview The L2 Deskside ...

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How much do l2 tech support jobs pay per year?

As of Sep 10, 2026, the average yearly pay for l2 tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to L2 Tech Support jobs?

For L2 Tech Support jobs, the most frequently searched job titles are:

IT Support L2

Snyder, NY • On-site

Northtown Automotive Companies
Retail • 501 - 1,000 employees
Learn more about Northtown Automotive Companiesexternal

Other

Posted 9 days ago

Northtown Automotive rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

About the RoleIn this role, you'll serve as an escalation point for Tier 1 support, resolving complex issues across Windows endpoints, Microsoft 365, networking, and Active Directory/Entra ID environments. You'll combine hands-on troubleshooting with light systems administration, and you'll help mentor junior technicians and improve our documentation and processes along the way.Key ResponsibilitiesServe as an escalation point for Tier 1, resolving complex hardware, software, and account issuesDiagnosing and resolve issues across Windows 11 endpoints, Microsoft 365 services, and networkingAdminister user accounts, groups, and access controls in Active Directory and Entra IDDeploy and maintain endpoint policies, patches, and security tools via RMM/MDM platformsPerform routine maintenance and troubleshooting on Windows Server and VMware infrastructureIdentify root causes of recurring issues and implement lasting fixesWrite and maintain clear knowledge base articles for Tier 1 and end usersPrioritize and manage escalated tickets according to business impact and SLA commitmentsPreferred Qualifications2+ years in a Level 1/2 IT support roleRelevant certifications, e.g., CompTIA A+/Network+/Security+, Microsoft 365 Certified, or similar a PlusDealer Management (CDK, Tekion) Experience a PlusWhat You'll NeedWindows & HardwareStrong knowledge of Windows 11 configuration and the registry (macOS a plus)Diagnoses boot, profile, driver, BitLocker, printing, application, Outlook, performance, and hardware issues using Event Viewer, Reliability Monitor, Task Manager, Device Manager, Services, and command-line toolsMicrosoft 365Troubleshoots Outlook profiles, Autodiscover, Exchange Online mailbox access, shared mailboxes, and distribution groupsSupports Teams, OneDrive sync, SharePoint access, and Office activation/licensingActive Directory / Entra IDCreates and manages users, groups, OUs, and group membership; resolves password and account issuesManage Group Policy, user permissions, and enterprise access controlsTroubleshoots hybrid identity, MFA, SSO, Conditional Access outcomes, and Entra sign-in logsMDM / RMM & DeploymentDeploys and troubleshoots policies, applications, updates, antivirus/EDR, and disk encryption using the organization's RMM/MDM toolsManages remote support, device inventory, and compliance reportingNetworkingTroubleshoots TCP/IP, DNS, DHCP, Wi-Fi, VLANs, VPNs, routing basics, network-printer connectivity, and remote-site issuesExperience with ipconfig, ping, nslookup, tracert, Test-NetConnection, and packet/log evidence rather than guessworkFile AccessDistinguish SMB share permissions from NTFS permissionsIdentifies group-based access, inheritance breaks, explicit deny entries, and effective-access problemsSecurityRecognizes phishing, malware/EDR alerts, risky sign-ins, MFA failures, local admin exposure, weak permissions, and certificate/encryption issuesEscalates potential incidents promptly while preserving evidenceServers & VirtualizationPerforms routine checks and troubleshooting for Windows Server services, shares, DNS/DHCP, scheduled tasks, and backupsHandles basic VMware VM management, disk capacity monitoring, and service failuresPowerShellReads and safely modifies basic scripts; collects logs; queries AD/Entra/Exchange informationAutomates repeatable admin tasks and understands script output and errorsSoft Skills & ProcessPerforms root cause analysis rather than applying temporary fixesWrites clear, step-by-step technical documentation for Tier 1 and end usersStrong listening skillsManages ticket lifecycle by prioritizing escalated tickets based on business impact and SLA deadlines #J-18808-Ljbffr

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