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Kroger Support Jobs (NOW HIRING)

Kraft/Heinz

Retail Execution Manager- Kroger

Wyoming, OH · On-site

$14.75 - $18/hr

You're supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress. Position Summary The Retail Execution Manager (REM) is accountable for ...

Kraft/Heinz

Retail Execution Manager- Kroger

Mack, OH · On-site

$15.50 - $18.75/hr

You're supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress. Position Summary The Retail Execution Manager (REM) is accountable for ...

Kraft/Heinz

Retail Execution Manager- Kroger

Deer Park, OH · On-site

$15 - $18.25/hr

You're supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress. Position Summary The Retail Execution Manager (REM) is accountable for ...

Kraft/Heinz

Retail Execution Manager- Kroger

White Oak, OH · On-site

$15.75 - $19/hr

You're supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress. Position Summary The Retail Execution Manager (REM) is accountable for ...

Kraft/Heinz

Retail Execution Manager- Kroger

Norwood, OH · On-site

$15.25 - $18.50/hr

You're supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress. Position Summary The Retail Execution Manager (REM) is accountable for ...

Utz Quality Foods

OH · On-site

Utz Brands is looking for a strategic, results-driven Kroger Customer Team Lead to help shape the ... support talent growth. * Partner cross-functionally with Marketing, Shopper Marketing, Sales ...

Kraft/Heinz

Retail Execution Manager- Kroger

Cincinnati, OH · On-site

$15.50 - $19/hr

You're supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress. Position Summary The Retail Execution Manager (REM) is accountable for ...

Kraft/Heinz

Retail Execution Manager- Kroger

Columbus, OH · On-site

$15.25 - $18.50/hr

You're supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress. Position Summary The Retail Execution Manager (REM) is accountable for ...

Kraft/Heinz

Retail Execution Manager- Kroger

Rossmoyne, OH · On-site

$15 - $18.25/hr

You're supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress. Position Summary The Retail Execution Manager (REM) is accountable for ...

Kraft/Heinz

Retail Execution Manager- Kroger

Elmwood Place, OH · On-site

$15.25 - $18.50/hr

You're supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress. Position Summary The Retail Execution Manager (REM) is accountable for ...

Kraft/Heinz

Retail Execution Manager- Kroger

Cincinnati, OH · On-site

$15.50 - $18.75/hr

You're supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress. Position Summary The Retail Execution Manager (REM) is accountable for ...

Kraft/Heinz

Retail Execution Manager- Kroger

Mariemont, OH · On-site

$14.75 - $18/hr

You're supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress. Position Summary The Retail Execution Manager (REM) is accountable for ...

Kraft/Heinz

Retail Execution Manager- Kroger

Golf Manor, OH · On-site

$15.50 - $18.75/hr

You're supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress. Position Summary The Retail Execution Manager (REM) is accountable for ...

Kraft/Heinz

Retail Execution Manager- Kroger

Cincinnati, OH · On-site

$15.50 - $18.75/hr

You're supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress. Position Summary The Retail Execution Manager (REM) is accountable for ...

Kraft/Heinz

Retail Execution Manager- Kroger

Cincinnati, OH · On-site

$16 - $19.25/hr

You're supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress. Position Summary The Retail Execution Manager (REM) is accountable for ...

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Kroger Support information

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$26

How much do kroger support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for kroger support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is Kroger Support?

Kroger Support refers to the customer service and technical assistance provided by The Kroger Co., one of the largest supermarket chains in the United States. This support team helps customers with issues related to online orders, loyalty cards, account access, product inquiries, and store services. Kroger Support can be accessed via phone, email, live chat, or through the company’s website and app. Their goal is to ensure a positive shopping experience by resolving concerns promptly and efficiently.

How does the Kroger Support team typically collaborate with other departments to resolve customer issues?

Kroger Support professionals frequently work cross-functionally with departments such as store operations, IT, logistics, and merchandising to address customer concerns efficiently. When a complex issue arises—like a product recall or a technical glitch—support staff coordinate with the relevant teams to gather accurate information and provide timely updates to customers. This collaborative environment helps ensure that problems are resolved effectively, and it also offers team members opportunities to learn about different aspects of the business. Strong communication skills and a willingness to work with diverse teams are essential for success in this role.

What are the key skills and qualifications needed to thrive in Kroger Support, and why are they important?

To thrive in Kroger Support, you need strong customer service skills, problem-solving abilities, and familiarity with retail operations, typically supported by a high school diploma or equivalent experience. Knowledge of point-of-sale (POS) systems, company-specific software, and basic Microsoft Office applications is usually required. Exceptional communication, patience, and teamwork help you address customer concerns efficiently and work well with colleagues. These skills ensure high-quality service, quick resolution of issues, and a positive experience for both customers and staff in a busy retail environment.

What is the difference between Kroger Support vs Kroger Customer Service Associate?

AspectKroger SupportKroger Customer Service Associate
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentSupport roles may involve back-end assistance, inventory management, or technical supportFront-line customer interaction at checkout counters and service desks
Employer & Industry UsageBoth roles are employed by Kroger in retail grocery storesCommonly searched and compared roles within Kroger stores

In summary, Kroger Support typically involves behind-the-scenes assistance such as inventory or technical support, requiring similar credentials but less direct customer interaction. Kroger Customer Service Associates focus on front-line customer service, assisting shoppers directly. Both roles are essential in the retail environment and share similar employment requirements, but differ mainly in daily responsibilities and interaction levels.

More about Kroger Support jobs

What job categories do people searching Kroger Support jobs look for?

The top searched job categories for Kroger Support jobs are:

Kroger Support jobs near you
Infographic showing various Kroger Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Retail Execution Manager- Kroger

Kraft/Heinz

Wyoming, OH • On-site

$14.75 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Lead, coach, and develop a team of Retail Sales Managers to achieve growth objectives.

  • Collaborate with the Customer Business Team (CBT), Kroger divisions, and third-party broker partners to develop and execute retail strategies.

  • Analyze division and store performance data to optimize coverage, develop action plans, and improve retail execution ROI.

Job description

Job Description
Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious!
We spark joy around mealtime with our iconic brands, including Kraft, Oscar Mayer, Heinz, Philadelphia, Lunchables, Velveeta, Maxwell House, Capri Sun, Ore-Ida, Kool-Aid, Jell-O, Primal Kitchen, and Classico, among others.
Every day, we're transforming the food industry with bold thinking and unprecedented results. If you share our passion - and are ready to create the future, build a legacy, and lead as a global citizen - there's only one thing to do: join our table and let's make life delicious!
Our Culture of Ownership, Meritocracy & Collaboration
We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people, from entry-level intern to senior leader, to own their work. We share a responsibility to think like Owners - to be mindful of the collective and sustained success of Kraft Heinz - which we apply to every situation, every day. As part of Kraft Heinz, you're supported to grow and achieve. You're expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level - and you'll be rewarded. You're given opportunities to leave a mark and build a legacy. But you won't do it alone. You're supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.
Position Summary
The Retail Execution Manager (REM) is accountable for delivering retail sales and execution goals through the leadership of four (4) Retail Sales Managers, collaboration with the Customer Business Team (CBT), strong connectivity with Kroger divisions, and effective broker management. The REM is responsible for developing, planning, and executing retail execution strategies that drive growth, improve in-store performance, and maximize return on investment at Kroger
Job Highlights
  • Define retail execution priorities through collaboration with Customer Business Team (CBT) and in alignment with Perfect Store
  • Lead, coach, and develop a team of Retail Sales Managers through strategic leadership, performance management, and cross-functional collaboration to achieve growth objectives
  • Build and maintain strong relationships with Kroger division leadership, in partnership with Retail Sales Managers, to provide business updates and identify incremental growth opportunities.
  • Analyze division and store performance to develop routing recommendations and optimize coverage models.
  • Drive visibility to retail execution ROI through communication of results, event performance, and actionable store-level insights.
  • Collaborate and align with CBT and/or broader Retail Execution team on action plans to course correct as needed
  • Lead and influence third-party broker partners through strategic direction, performance management, and regular communication to maximize retail execution ROI
  • Develop and deliver training for third-party broker supervisors and field representatives on Kraft Heinz priorities, product knowledge, execution standards, competitive dynamics, and seasonal initiatives.
  • Establish relationships with key collaborators within CBT or 3rd party - sharing updates on upsell opportunities / wins at divisions and gaining alignment / support where needed
  • Use data and benchmarking to see opportunities and implement action plans that impact results including frequency, coverage, response rates, training or product knowledge
  • Communicate competitive information to CBT and Retail Execution leadership
  • Drive consistent approach and continuous improvement to simplify workstreams, identify and share standard methodologies, and deliver efficiencies
  • Manage budgets and broker investments responsibly while maintaining planned cost structures and delivering strong returns on investment.
  • Required travel of approximately 25-30% to support field operations, customer engagement, market visits, and business initiatives across multiple geographies
Qualifications
  • Bachelor's Degree required
  • Minimum of 5+ years of proven consumer package goods industry experience or similar experience
  • Proficient in Microsoft Office programs
  • Self-starter, great motivation, open to change and out of the box/creative thinking
  • Successful track record of building and leading teams in a fast-paced environment while cultivating a culture of inclusion, development, and continuous improvement.
  • Strong retail sales, finance, category planning and/or analytical background
  • Strong oral and written communication skills, including reporting and presentation skills
  • Excellent organization and project management skills
  • Ability to work autonomously with minimal direction
  • Proficient in business intelligence and analytics tools (e.g., Power BI, Circana/IRI, Market 6, Spark, and budget management systems).
  • Ability to effectively synthesize complex information and influence leadership through clear recommendations and actionable insights.
  • Proven ability to build strong internal and external relationships while earning trust, credibility, and influence across all levels of the organization
  • Superior Execution - willingness to roll up sleeves and execute key initiatives in a timely manner
  • Knowledge of Kroger and broker environment
Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz' strategy and values.
New Hire Base Salary Range:
$120,800.00 - $151,000.00Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family's needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You'll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:
Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
Emotional - Employee Assistance Program , Wellbeing Programs, Family Support Programs
Financial - 401k, Life, Accidental Death & Dismemberment, Disability
Location(s)
Cincinnati Sales
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.

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