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Kroger Support Jobs (NOW HIRING)

Ferrero

Sales Director, Kroger

Cincinnati, OH · On-site

Provide day-to-day leadership and coordination of the Cincinnati-based cross-functional team in the local Ferrero office supporting the Kroger business. * Foster strong collaboration across Category ...

Ferrero

Sales Director, Kroger

Cincinnati, OH · Hybrid

Provide day-to-day leadership and coordination of the Cincinnati-based cross-functional team in the local Ferrero office supporting the Kroger business. * Foster strong collaboration across Category ...

Ferrero

Sales Director, Kroger

Cincinnati, OH · Hybrid

Provide day-to-day leadership and coordination of the Cincinnati-based cross-functional team in the local Ferrero office supporting the Kroger business. * Foster strong collaboration across Category ...

Kroger

Kroger Pickup Clerk

Fort Mitchell, KY · On-site

Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. * Valuable associate ...

Cargill

Senior Account Manager - Kroger

Cincinnati, OH · Hybrid

Job Purpose and Impact The Senior Account Manager - Kroger is a fully embedded, customerfacing role supporting one of our key retail partners, Kroger. Acting as a daily extension of the customer ...

Sargento

Director Sales - Kroger

Cincinnati, OH · On-site

Supports corporate planning, analysis and budgetary process to achieve short- and long-term ... HQ Kroger experience strongly preferred. * Previous supervisory experience required. * Proficient ...

Sargento

Director Sales - Kroger

Cincinnati, OH · On-site

Supports corporate planning, analysis and budgetary process to achieve short- and long-term ... HQ Kroger experience strongly preferred. * Previous supervisory experience required. * Proficient ...

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Kroger Support information

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How much do kroger support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for kroger support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is Kroger Support?

Kroger Support refers to the customer service and technical assistance provided by The Kroger Co., one of the largest supermarket chains in the United States. This support team helps customers with issues related to online orders, loyalty cards, account access, product inquiries, and store services. Kroger Support can be accessed via phone, email, live chat, or through the company’s website and app. Their goal is to ensure a positive shopping experience by resolving concerns promptly and efficiently.

How does the Kroger Support team typically collaborate with other departments to resolve customer issues?

Kroger Support professionals frequently work cross-functionally with departments such as store operations, IT, logistics, and merchandising to address customer concerns efficiently. When a complex issue arises—like a product recall or a technical glitch—support staff coordinate with the relevant teams to gather accurate information and provide timely updates to customers. This collaborative environment helps ensure that problems are resolved effectively, and it also offers team members opportunities to learn about different aspects of the business. Strong communication skills and a willingness to work with diverse teams are essential for success in this role.

What are the key skills and qualifications needed to thrive in Kroger Support, and why are they important?

To thrive in Kroger Support, you need strong customer service skills, problem-solving abilities, and familiarity with retail operations, typically supported by a high school diploma or equivalent experience. Knowledge of point-of-sale (POS) systems, company-specific software, and basic Microsoft Office applications is usually required. Exceptional communication, patience, and teamwork help you address customer concerns efficiently and work well with colleagues. These skills ensure high-quality service, quick resolution of issues, and a positive experience for both customers and staff in a busy retail environment.

What is the difference between Kroger Support vs Kroger Customer Service Associate?

AspectKroger SupportKroger Customer Service Associate
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentSupport roles may involve back-end assistance, inventory management, or technical supportFront-line customer interaction at checkout counters and service desks
Employer & Industry UsageBoth roles are employed by Kroger in retail grocery storesCommonly searched and compared roles within Kroger stores

In summary, Kroger Support typically involves behind-the-scenes assistance such as inventory or technical support, requiring similar credentials but less direct customer interaction. Kroger Customer Service Associates focus on front-line customer service, assisting shoppers directly. Both roles are essential in the retail environment and share similar employment requirements, but differ mainly in daily responsibilities and interaction levels.

More about Kroger Support jobs

What job categories do people searching Kroger Support jobs look for?

The top searched job categories for Kroger Support jobs are:

Kroger Support jobs near you
Infographic showing various Kroger Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Category Commercial Associate- Kroger

Cross Resource Group

White Plains, NY • Remote

$48.79/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted yesterday

Job description

Category Commercial Associate - Grocery Retail Analytics

We are seeking a temporary Category Commercial Associate to keep recurring category reporting accurate, timely, and consistent while supporting data-driven diagnostics and performance insight requests for a major grocery retail account. This person will translate evolving reporting requirements into dependable updates across retailer and syndicated data platforms, then turn the findings into clear Excel outputs and PowerPoint deliverables.

The best fit is a hands-on CPG category, shopper insights, customer analytics, or sales analytics professional who can step into an established monthly cadence quickly. Direct experience supporting Kroger and using 84.51° Market 6 or Stratum is strongly preferred; candidates with deep experience in comparable retailer loyalty, POS, and syndicated data tools will also be considered.

Location: Remote

Work Setting: 100% remote

Role Type: Contract

Contract Duration: 4 months with potential to extend or get foot in the door for potential full time role

Pay Rate: $48.79 per hour

Benefits

Eligible CRG contract employees may have access to medical, dental, and vision coverage after 30 days; weekly pay; direct deposit; referral bonus opportunities; and support from CRG’s recruiting and account management team. 401(k) eligibility begins after 12 months as a CRG employee. Eligibility, waiting periods, plan details, and employee costs will be confirmed during onboarding.

Responsibilities

  • Complete monthly category and commercial reporting accurately and on schedule.
  • Translate reporting changes into updates within 84.51° Market 6, Stratum, Circana, or comparable platforms.
  • Validate source data, calculations, filters, reporting periods, product hierarchies, and final outputs.
  • Identify missing inputs, access problems, or blockers early and recommend practical solutions.
  • Perform ad hoc diagnostics involving category, brand, item, shopper, distribution, promotion, and sales performance.
  • Build and update Excel analyses and polished PowerPoint presentations.
  • Maintain consistent documentation, naming conventions, and version control.
  • Balance urgent requests against fixed monthly reporting commitments.

Qualifications

  • Advanced Excel skills, including PivotTables, lookups, SUMIFS, nested formulas, data validation, and large-data manipulation.
  • Strong PowerPoint and business-presentation skills.
  • Experience with Circana/IRI, NielsenIQ, 84.51°, Market 6, Stratum, dunnhumby, Numerator, SPINS, or comparable retailer and syndicated data.
  • Experience supporting category, customer, shopper, sales, or commercial reporting in CPG, retail, brokerage, or consumer analytics.
  • Strong deadline management, data-quality judgment, and analytical problem-solving.
  • Ability to translate complex datasets into concise business implications.

Preferred Qualifications

Direct Kroger support; recent 84.51° Market 6 or Stratum experience; experience combining retailer first-party data with Circana or NielsenIQ; and food, beverage, dairy, refrigerated, grocery, or broader CPG experience.