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Kroger Support Jobs (NOW HIRING)

Sargento

Director Sales - Kroger

Cincinnati, OH

Supports corporate planning, analysis and budgetary process to achieve short- and long-term ... HQ Kroger experience strongly preferred. * Previous supervisory experience required. * Proficient ...

Kroger

MFG ADMINISTRATIVE SUPPORT

La Habra, CA

Provide leadership that embodies our 7 Kroger Manufacturing High Performance Work System principles ... Emotional and financial support with free counseling through our Employee Assistance Program and ...

Sargento

Director Sales - Kroger

Cincinnati, OH

Supports corporate planning, analysis and budgetary process to achieve short- and long-term ... HQ Kroger experience strongly preferred. * Previous supervisory experience required. * Proficient ...

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Kroger Support information

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How much do kroger support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for kroger support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Kroger Support vs Kroger Customer Service Associate?

AspectKroger SupportKroger Customer Service Associate
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentSupport roles may involve back-end assistance, inventory management, or technical supportFront-line customer interaction at checkout counters and service desks
Employer & Industry UsageBoth roles are employed by Kroger in retail grocery storesCommonly searched and compared roles within Kroger stores

In summary, Kroger Support typically involves behind-the-scenes assistance such as inventory or technical support, requiring similar credentials but less direct customer interaction. Kroger Customer Service Associates focus on front-line customer service, assisting shoppers directly. Both roles are essential in the retail environment and share similar employment requirements, but differ mainly in daily responsibilities and interaction levels.

How does the Kroger Support team typically collaborate with other departments to resolve customer issues?

Kroger Support professionals frequently work cross-functionally with departments such as store operations, IT, logistics, and merchandising to address customer concerns efficiently. When a complex issue arises—like a product recall or a technical glitch—support staff coordinate with the relevant teams to gather accurate information and provide timely updates to customers. This collaborative environment helps ensure that problems are resolved effectively, and it also offers team members opportunities to learn about different aspects of the business. Strong communication skills and a willingness to work with diverse teams are essential for success in this role.

Is it hard to get hired at Kroger?

Getting hired at Kroger can be competitive, but the application process is straightforward and often involves an online application, interview, and background check. Having previous retail experience and good customer service skills can improve your chances of being hired.

What position in Kroger gets paid the most?

In Kroger, the highest-paid positions are typically store managers or regional managers, who oversee multiple stores and have significant responsibilities. These roles often require extensive experience, leadership skills, and sometimes certifications, and they tend to offer the highest salaries within the company.

How much does Kroger pay each hour?

Kroger support roles typically pay between $12 and $15 per hour, depending on location, experience, and position. Entry-level positions such as cashiers or stockers often start at the minimum wage or slightly above, with opportunities for raises and advancement based on performance. Wages may vary by state and store policies.

What are the key skills and qualifications needed to thrive in Kroger Support, and why are they important?

To thrive in Kroger Support, you need strong customer service skills, problem-solving abilities, and familiarity with retail operations, typically supported by a high school diploma or equivalent experience. Knowledge of point-of-sale (POS) systems, company-specific software, and basic Microsoft Office applications is usually required. Exceptional communication, patience, and teamwork help you address customer concerns efficiently and work well with colleagues. These skills ensure high-quality service, quick resolution of issues, and a positive experience for both customers and staff in a busy retail environment.

What is Kroger Support?

Kroger Support refers to the customer service and technical assistance provided by The Kroger Co., one of the largest supermarket chains in the United States. This support team helps customers with issues related to online orders, loyalty cards, account access, product inquiries, and store services. Kroger Support can be accessed via phone, email, live chat, or through the company’s website and app. Their goal is to ensure a positive shopping experience by resolving concerns promptly and efficiently.

Does Kroger have an employee assistance program?

Kroger offers an Employee Assistance Program (EAP) to support employees with confidential counseling, mental health resources, and work-life balance services. The program is available to eligible employees and their dependents, providing assistance for personal or work-related issues. Details about access and services can be obtained through the HR department or employee portal.
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What job categories do people searching Kroger Support jobs look for? The top searched job categories for Kroger Support jobs are:
Kroger Support jobs near you
Infographic showing various Kroger Support job openings in the United States as of July 2026, with employment types broken down into 36% Locum Tenens, 21% Internship, 20% Full Time, 19% Part Time, and 4% Summer. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Director of Sales - Kroger

Director of Sales - Kroger

The Bluebird Group

Cincinnati, OH • Remote

Full-time

Posted 19 days ago

Job description

Salary:

About Bluebird

Were The Bluebird Group - were an omnichannel commerce partner that helps brands grow across every retail and digital channel.


We sit at the intersection of retail, eCommerce, media, and data. We help brands show up wherever their customers are (Target, Amazon, Walmart, Costco, Kroger, social commerce like TikTok, and beyond) and drive real sales growth.


Were not just strategists - were a hands-on team of experienced retail operators who execute across everything from retail media and creative to data, insights, and full go-to-market strategy.

The result: we simplify whats become a really complex retail landscape and help brands scale faster and smarter.


Job Summary

We're looking for a Director of Sales to lead a portfolio of 58 CPG clients across Kroger, drive business growth, and build strong relationships with both clients and retailer partners.


This role owns the overall performance of assigned accounts and serves as the primary relationship leader for clients and key Kroger stakeholders. You'll identify growth opportunities, develop business strategies, lead customer engagement, and partner with internal teams to deliver results across both in-store and digital channels.


The ideal candidate combines strong Kroger relationships with a hands-on approach to account leadership and execution. This person understands how to navigate Kroger's organization, uncover opportunities, and turn business plans into measurable results.


This position is based in the Greater Cincinnati area, requiring one day in office along with the ability to travel up to 10% depending on client and business needs.


What You'll Do

Strategic Leadership

  • Develop and execute sales strategies that align client objectives with Kroger priorities and Bluebird's growth goals
  • Lead annual business planning, forecasting, promotional planning, and execution across a portfolio of 58 CPG clients
  • Lead Kroger Kompass (New Item Meetings) and develop plans that support successful item launches, assortment expansion, and distribution growth
  • Oversee promotional planning, sales strategies, trade fund management, and execution of Kroger's Divisional Sales Merchandising Plan (DSMP)
  • Identify emerging categories, market trends, and new business opportunities to expand client distribution, sales, and market share at Kroger
  • Partner with clients and internal teams to execute growth strategies across both in-store and digital channels

Client Leadership & Business Growth

  • Serve as the primary relationship owner for a portfolio of CPG manufacturer clients
  • Build and strengthen relationships with Kroger category managers, process managers, buying teams, and other key stakeholders
  • Provide strategic direction and recommendations that support revenue growth, profitability, assortment expansion, and market share gains
  • Lead business reviews, category reviews, annual planning discussions, and key customer meetings
  • Identify opportunities to increase sales, distribution, promotional effectiveness, and category performance across assigned brands
  • Negotiate with both clients and Kroger to maximize growth, profitability, and overall business performance
  • Align client objectives with Kroger priorities to drive long-term growth and execution success

Business Development

  • Identify and pursue new business opportunities within the Kroger ecosystem, with a focus on expanding Bluebird's client portfolio and retail presence
  • Leverage industry relationships, networking opportunities, trade shows, and market insights to generate new client opportunities
  • Help emerging and established brands secure placement, gain distribution, and accelerate growth at Kroger
  • Develop and present growth strategies that demonstrate Bluebird's value across sales, analytics, eCommerce, and omnichannel execution
  • Partner with leadership to expand Bluebird's client portfolio and retailer relationships within Kroger

Market Insights & Category Leadership

  • Stay current on CPG trends, Kroger priorities, competitive activity, and category dynamics
  • Leverage 84.51, Circana (IRI), Nielsen, SPINS, and other syndicated data sources to identify opportunities and inform business strategy
  • Analyze category performance, shopper insights, and sales trends to support retailer and client decision-making
  • Translate data into actionable recommendations that drive growth and strengthen retailer relationships

Cross-Functional Collaboration & Execution

  • Partner closely with supply chain, operations, and logistics teams to maintain strong service levels, in-stock performance, and execution
  • Collaborate with finance teams on forecasting, trade spend management, budget accountability, and profitability objectives
  • Support innovation pipeline planning and retailer-specific execution requirements
  • Partner with internal teams to ensure business plans are executed effectively across retail and eCommerce channels
  • Support issue escalation and resolution to maintain strong account health and retailer relationships

Reporting & Business Performance

  • Monitor sales performance, forecasts, and key business metrics across a portfolio of 58 client accounts
  • Identify risks, opportunities, and business trends to inform strategic recommendations
  • Provide regular sales forecasts, business updates, and client status reports to leadership
  • Prepare and present category reviews, performance summaries, and business updates to clients and retail partners
  • Analyze sales metrics and KPIs to optimize account performance, profitability, and long-term growth


What We're Looking For

Experience

  • 15+ years of progressive experience in CPG sales, including broker, manufacturer, retailer, or commerce organization experience
  • 5+ years of direct experience calling on Kroger and managing retailer relationships
  • Strong relationships within Kroger and experience working directly with category managers, process managers, and merchant teams
  • Proven success leading client relationships and driving business growth across multiple accounts
  • Experience managing multiple brands, categories, or client portfolios
  • Experience developing and executing retailer-specific growth strategies across both in-store and digital channels
  • Previous broker experience representing multiple CPG brands preferred

Skills & Competencies

  • Deep understanding of Kroger's retail sales cycles, merchandising processes, planograms, trade promotions, and retail execution
  • Strong business development and relationship management skills
  • Excellent communication, presentation, and negotiation abilities
  • Strong analytical, forecasting, and business planning capabilities
  • Proficiency with Kroger's 84.51 platform, Microsoft Office Suite, and syndicated data platforms such as Circana (IRI), Nielsen, and SPINS
  • Knowledge of omnichannel and eCommerce strategies, including Kroger Precision Marketing (KPM), preferred
  • Ability to translate data and insights into actionable growth strategies
  • Comfortable balancing strategic leadership with hands-on execution

Leadership Attributes

  • Takes ownership and drives results
  • Builds trust with clients, retailers, and internal teams
  • Identifies opportunities and acts on them
  • Thrives in a fast-moving, entrepreneurial environment
  • Leads with accountability, follow-through, and a customer-first mindset


Our Commitment

We prioritize the inclusion of diverse perspectives. We aspire for all team members to feel like this is a place where they belong. Where they are respected by the company and are empowered to impact the business and achieve their full potential. We understand that relationships built on trust, respect and communication better serve our clients, team members and business.

Disclaimer: This job description outlines typical functions and responsibilities but may evolve based on business needs.