Knowledge Operations Manager Jobs in Rome, NY (NOW HIRING)

INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety.

Position Overview

This position drives the employee experience, leading operational excellence across the employee lifecycle, ensuring compliance and process integrity, and supporting scalable people programs aligned with business objectives. The People Operations Manager will have one direct report (Generalist) on the People & Culture (P&C) team.

Key Responsibilities

HR Operations & Compliance

• Oversee end-to-end employee lifecycle processes, including onboarding, internal transitions, and offboarding

• Ensure compliance with federal, state, and local employment laws and regulations

• Oversee immigration processes, partnering with legal counsel and external vendors to ensure timely filings, documentation accuracy, and regulatory compliance

• Maintain and update P&C policies and ensure consistent application across the organization

• Provide oversight of benefits administration and leave management functions, ensuring accurate, compliant, and timely service delivery

• Identify operational efficiencies and continuously improve P&C operational processes

Compensation & Benefits

• Lead the compensation benchmarking and annual salary review cycles

• Oversee benefits programs and manage relationships with brokers, and carriers to ensure competitive and cost-effective offerings

• Monitor internal equity and external market competitiveness, recommending adjustments as needed.

• Support the design, implementation, and communication of new or updated compensation and benefits programs

• Analyze benefits utilization and employee feedback to identify opportunities for improvement

• Ensure compliance with all benefits-related regulations, including ACA, ERISA, and other relevant federal, state, or local requirements

• Provide data-driven insights and reporting to leadership to inform compensation and benefits strategy

Talent Acquisition & Workforce Management

• Oversee and manage the organization's RPO (Recruitment Process Outsourcing) partnership to ensure high-quality, timely hiring outcomes

• Partner with hiring managers and the RPO team to forecast staffing needs and align recruiting strategies with business priorities

• Monitor recruiting metrics (e.g., time-to-fill, quality of hire, cost-per-hire) and hold the RPO accountable to established performance standards and SLAs

• Continuously evaluate and optimize hiring processes to enhance candidate experience and employer brand

• Contribute to long-term workforce planning and succession strategy initiatives

Employee Relations

• Ensure People & Culture policies and procedures are consistently applied and clearly communicated across the organization

• Direct employee relations matter to the P&C Business Partner(s) for review and resolution

• Maintain appropriate documentation and tracking of employee relations cases

• Monitor trends and provide high-level reporting to the VP of People to support compliance and risk mitigation

• Support policy updates and internal communications to reinforce fair, compliant, and consistent workplace practices

• Bachelor's degree in Human Resources, Business Administration, or related field

• 5+ years of progressive HR experience, including people management or formal team leadership responsibility

• SHRM-CP, SHRM-SCP, HRCI PHR, HRCI SPHR, or equivalent credential; or ability to obtain certification within one year of employment.

• Proven experience partnering with senior leaders and crossfunctional stakeholders to drive people initiatives and organizational outcomes

• Strong working knowledge of employment law, compliance, and HR best practices

• Handson experience with HRIS platforms (e.g., Workday, ADP, UKG, or similar), including system administration, process optimization, data integrity, and reporting

• Demonstrated ability to leverage HR data, dashboards, and people analytics to inform decisions and improve employee experience

• Excellent communication skills, sound judgment, and strong problem-solving capabilities

• Proven ability to coach, develop, and mentor People & Culture team members in a fastpaced, evolving environment

The expected salary range for this position is between $90,000 and $110,000 annually. In addition, INFICON employees are eligible for a profit-sharing bonus with a target of 10%.  The actual compensation will be determined based on experience, location, and other factors permitted by law.

INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience ongoing green initiatives, flexible work hours, and a variety of health and wellness programs.

INFICON's forward-thinking approach offers countless opportunities to design, support, and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers competitive compensation, relocation assistance, a discretionary bonus, and generous employee benefits; major medical, dental, health, vision, 401K, vacation and sick time, tuition reimbursement, and more!

INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation, or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here to reaffirm this commitment.   Any contact that would like to request a reasonable accommodation to participate in the application process should contact [email protected].

INFICON, Inc. strictly complies with all aspects of the Export Administration Regulations ('EAR'), including those sections dealing with deemed exports to foreign nationals.