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Assistant Rooms Operations Manager Jobs in Rome, NY

Hertz

Customer Operations Manager

Syracuse, NY · On-site

$132K/yr

The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum ...

Brenntag

Operations Coordinator

Liverpool, NY

Elevate supply and demand issues when appropriate to the Branch Operations Manager and Operations Supervisor to assist in the resolution of issues. * Represent Brenntag Pacific in a professional ...

Brenntag AG

Operations Coordinator

Liverpool, NY · On-site

Elevate supply and demand issues when appropriate to the Branch Operations Manager and Operations Supervisor to assist in the resolution of issues. * Represent Brenntag Pacific in a professional ...

Subway - 13504-0

Manager

Rome, NY

Assistant Manager,Shift Supervisor, RestaurantTeam Members The RestaurantManager supervises ... Ensures all Subway brand standardsare maintained in accordance with the Subway Operations Manual.

New York State

Facility Operations Assistant 2

Rome, NY

$42K - $52K/yr

Supervises Facility Operations Assistants 1, or other grounds, custodial, or maintenance crew, providing work assignments based on priorities set by management, ensuring schedules, standards and ...

New

Sally Beauty

Assistant Store Manager

Dewitt, NY · On-site

... operations, and maintaining brand standards. Develop the strategies and plans to achieve key ... Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code ...

Sally Beauty

Assistant Store Manager

Dewitt, NY · On-site

... operations, and maintaining brand standards. Develop the strategies and plans to achieve key ... Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code ...

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Assistant Rooms Operations Manager information

See Rome, NY salary details

$26.5K

$55K

$102.7K

How much do assistant rooms operations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for assistant rooms operations manager in Rome, NY is $55,004.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,300.00 and $63,400.00 per year, depending on experience, location, and employer.

How does an assistant rooms operations manager typically collaborate with other hotel departments to ensure guest satisfaction?

An Assistant Rooms Operations Manager works closely with teams such as housekeeping, front desk, maintenance, and guest services to coordinate smooth daily operations and resolve guest concerns efficiently. This role often involves leading regular interdepartmental meetings, communicating guest feedback, and facilitating prompt responses to any issues that may arise. Building strong relationships across teams is essential for anticipating needs, ensuring high standards, and delivering a seamless guest experience.

What does an assistant rooms operations manager do?

An assistant rooms operations manager supports the management of hotel or hospitality room operations, overseeing staff, ensuring guest satisfaction, and maintaining quality standards. They often handle scheduling, training, and coordination with other departments to ensure smooth daily operations.

What are the key skills and qualifications needed to thrive as an assistant rooms operations manager?

To thrive as an Assistant Rooms Operations Manager, you need strong organizational, leadership, and hospitality management skills, usually supported by a relevant degree or equivalent experience. Familiarity with property management systems (PMS), booking software, and housekeeping management tools is typically required. Exceptional communication, problem-solving, and customer service skills help you excel in coordinating teams and ensuring guest satisfaction. These competencies are crucial for maintaining operational efficiency, delivering high-quality guest experiences, and supporting the overall success of the hotel.

What is an assistant rooms operations manager?

An Assistant Rooms Operations Manager is a hospitality professional responsible for overseeing the daily operations of guest rooms in a hotel or resort. They assist the Rooms Operations Manager in managing housekeeping, front desk, and guest services to ensure high standards of cleanliness, efficiency, and customer satisfaction. This role often includes supervising staff, handling guest complaints, and coordinating with other departments to provide a seamless guest experience. Assistant Rooms Operations Managers also help implement policies, train team members, and maintain quality control. Their work is vital to maintaining a hotel's reputation and smooth daily function.
What job categories do people searching Assistant Rooms Operations Manager jobs in Rome, NY look for? The top searched job categories for Assistant Rooms Operations Manager jobs in Rome, NY are:
What cities near Rome, NY are hiring for Assistant Rooms Operations Manager jobs? Cities near Rome, NY with the most Assistant Rooms Operations Manager job openings:
Assistant Rooms Operations Manager jobs near you
Infographic showing various Assistant Rooms Operations Manager job openings in Rome, NY as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $55,004 per year, or $26.4 per hour.

Customer Operations Manager

The Hertz Corporation

Syracuse, NY • On-site

$132K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Hertz rating

6.2

Company rating: 6.2 out of 10

Based on 196 frontline employees who took The Breakroom Quiz

141st of 171 rated vehicle equipment hire

Job description

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. 

The salary for this position is $62,400.00

What You'll Do:

  • Responsible for daily customer operations and revenue generation for their assigned function
  • Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes 
  • Resolves customer issues, ensuring a positive customer experience
  • Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
  • Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
  • Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
  • Conducts performance evaluations that are timely and constructive, where applicable
  • Participates in the recruiting process, as required
  • Provides management with various updates and indicators as requested
  • Remains current on all administrative duties according to company policy

What We're Looking For:

  • 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
  • High School Diploma required, Bachelor's Degree preferred 
  • Moderate proficiency in Microsoft Office Suite
  • Ability to collaborate with internal and external stakeholders 
  • Flexible and adaptable; ability to work effectively in ambiguous situations 
  • Excellent verbal and written communication skills  
  • Ability to address and resolve customer service challenges
  • Results driven, ability to make decisions and help solve problems
  • Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
  • Ability to drive process and organizational change
  • Ability to influence
  • Ability to motivate teams and keep a positive attitude in a fast-paced environment
  • Ability to work under minimal supervision with a goal-oriented mindset
  • Ability to see the big picture and leverage critical thinking and decision-making skills
  • Excellent organization, time management, delegation, and prioritization skills.
  • Courageous leadership and accountability

What You'll Get:

  • Up to 40% off the base rate of any standard Hertz Rental   
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
 
US EEO STATEMENT 
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. 
Individuals are encouraged to apply for positions because of the characteristics that make them unique. 
EOE, including disability/veteran

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