Knowledge Operations Manager Jobs in Provo, UT (NOW HIRING)

Operations Manager-Luxury Vacation Rentals

SkyRun Vacation Rentals – Park City, Utah

At SkyRun, we believe the theory that "Excellence Wins". We are committed to delivering exceptional experiences for our guests, homeowners, and each other through professionalism, accountability, and continuous improvement. We value people who take ownership, embrace high standards, and take pride in building something exceptional.

Company Overview

SkyRun Vacation Rentals – Park City/Deer Valley is a locally owned and operated luxury property management company serving Park City and Deer Valley for over 15 years. We take an owner-centric approach, treating every home as if it were our own. Through data-driven revenue management, strategic partnerships, and marketing across more than 40 travel websites, we maximize performance while maintaining exceptional guest experiences and Airbnb Superhost standards.

Why Join SkyRun?

• Opportunity to grow with an established and expanding luxury hospitality company.
• Direct impact on guest satisfaction, owner retention, and operational performance.
• Work directly with leadership to help shape the future of the company.
• Build systems and processes that elevate the organization to the next level.
• Work in one of the most desirable mountain destinations in the country.

Position Summary

We are seeking an exceptional Operations Manager to own and drive the daily execution of our luxury vacation rental operations.

This is a hands-on leadership role. You will lead housekeeping, inspections, maintenance coordination, owner arrivals, vendor relationships, and guest issue resolution. You will spend time in the field ensuring our homes, teams, and systems perform at the highest level.

Your mission is simple:

Protect the homeowner's asset, deliver exceptional guest experiences, and ensure operational excellence every single day.

ResponsibilitiesOperations Leadership

• Oversee daily operations across our luxury property portfolio.
• Coordinate housekeeping, inspections, maintenance, and vendor relationships.
• Ensure homes are guest-ready and maintained to exceptional standards.
• Conduct property visits and quality-control inspections.
• Anticipate issues and proactively solve problems.

Team Leadership

• Lead and support field staff and vendors.
• Promote accountability, teamwork, and professionalism.
• Participate in daily operations meetings and planning.
• Develop systems that improve consistency and execution.

Guest & Owner Experience

• Resolve guest issues quickly and professionally.
• Provide white-glove service for owner arrivals.
• Support owner retention and issue resolution.
• Maintain Airbnb Superhost standards and exceptional review scores.

Maintenance & Property Care

• Coordinate maintenance requests and work orders.
• Manage contractor relationships and follow through to completion.
• Oversee seasonal projects including winterization, deep cleans, and storm management.
• Maintain inventory and supply levels.

Continuous Improvement

• Identify operational inefficiencies and implement solutions.
• Improve processes, communication, and service standards.
• Maintain accurate reporting and monthly closeouts.

QualificationsRequired

• 3+ years of operations, hospitality, property management, or service leadership experience.
• Strong leadership skills and the ability to hold people accountable.
• Exceptional organizational and communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to thrive in a fast-paced environment.
• Ownership mentality and strong work ethic.
• Comfortable with technology and property management software.
• Valid driver's license and ability to work in the field.

Preferred

• Vacation rental or hospitality experience.
• Experience with Track, Guesty PMS or similar platforms.
• Vendor management experience.
• Knowledge of Park City and mountain home operations.
• Experience leading multiple teams and contractors.

Success Metrics

Success in this role will be measured by:

• Maintaining 4.8+ guest review scores and Airbnb Superhost status.
• Achieving 95%+ annual owner retention.
• Driving operational efficiency and profitability.
• Building a culture of accountability and teamwork.
• Timely completion of reporting and administrative responsibilities.

Compensation & Benefits

• Competitive salary based on experience.
• Performance-based bonus opportunity.
• Paid time off.
• Professional development and advancement opportunities.

Who Thrives Here?

People who:

• Take ownership.
• Hold themselves and others accountable.
• Lead from the front.
• Solve problems instead of making excuses.
• Care deeply about delivering excellence.
• Understand that details matter.

If that sounds like you, we'd love to hear from you.