Knowledge Operations Manager Jobs in Provo, UT (NOW HIRING)

Position Summary... What you'll do...Role summary:
The (USA) Manager, Technology Operations, leads the planning, execution, and oversight of multiple complex technology projects aligned with strategic objectives. This role ensures effective program management, risk mitigation, and financial oversight while fostering collaboration across teams and stakeholders. The manager drives operational excellence through continuous process improvement, clear communication, and accountability. By leveraging technical and business insights, this position supports organizational goals, promotes team development, and maintains compliance with company standards, ultimately delivering impactful technology solutions that advance business priorities.
About the team:
Our team develops and scales marketplace screening, onboarding, and seller compliance capabilities to ensure a trusted and efficient marketplace experience. Collaborating closely with Product, Engineering, Operations, Compliance, Legal, Procurement, and external vendors, we enhance screening workflows and operational performance. Positioned at the intersection of strategy, operations, technology, and compliance, the team transforms frontline insights and data into actionable improvements that support business growth and marketplace trust. This cross-functional approach enables effective problem-solving and continuous advancement in marketplace operations.
What you'll do:

• Define and manage goals, deliverables, and schedules for multiple technology projects aligned with strategic objectives.
• Assess resources and risks, implementing mitigation plans to ensure successful project completion.
• Monitor project progress, lead coordination meetings, and take corrective actions to maintain program health.
• Oversee budgeting and financial management, tracking expenditures against forecasts through effective governance.
• Build and maintain stakeholder relationships, communicating clearly to influence and align teams and partners.
• Drive continuous process improvements and operational reporting to enhance technology operations.
• Provide leadership, mentoring, and development opportunities to team members while ensuring compliance with company policies.

What you'll bring:

• Proven expertise in program and project management, including planning, estimation, monitoring, and control of medium to high-complexity technology initiatives.
• Strong financial management skills with experience in budgeting, forecasting, and cost control aligned to project delivery.
• Effective stakeholder management and communication abilities to build consensus and influence outcomes across cross-functional teams.
• Demonstrated capability in operational strategy, process improvement, and organizational performance measurement.
• Leadership experience in supervising, mentoring, and developing team members while fostering accountability and continuous learning.
• Knowledge of technology landscapes and ability to align technology strategy with business objectives.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Sunnyvale, California US-11789: The annual salary range for this position is $104,000.00 - $202,000.00
Draper, Utah US-08042: The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
Option 2: 5 years’ experience in project management, program management, program operations, or related area. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture. Primary Location... 809 11th Ave, Sunnyvale, CA 94089-4731, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.