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Knowledge Operations Manager Jobs in Madison, VA

System One

Operations Manager

Washington, VA · Remote

Operations Manager Work Model: Remote - offsite Responsibilities * Provide technical guidance for ... Implement automation and knowledge base enhancements to streamline requests and reduce ticket ...

System One

Operations Manager

Washington, VA · Remote

Operations Manager Work Model: Remote - offsite Responsibilities * Provide technical guidance for ... Implement automation and knowledge base enhancements to streamline requests and reduce ticket ...

System One

Operations Manager

Washington, VA · Remote

Operations Manager Work Model: Remote - offsite Responsibilities * Provide technical guidance for ... Implement automation and knowledge base enhancements to streamline requests and reduce ticket ...

Massanutten

Food and Beverage Operations Manager

VA · On-site

Industry-specific knowledge of operations including point of sale systems * Virginia ABC Manager Certification (or ability to obtain) * ServSafe Certification Schedule Flexible Schedule, operations ...

L3HHCM20

Supervisor, Operations Management

Culpeper, VA · On-site

$57K - $107K/yr

Supervisor, Operations Management Job Code: 40562 Job Location: Orange, VA Job Schedule: 4/10: ... Strong knowledge of safety and quality standards in chemical and explosive materials handling.

Rentokil

Operations Manager, US Pest

Boston, VA · On-site

$57K - $92K/yr

Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal ... Knowledge, Skills & Abilities * Adept at problem solving and identifying practical solutions

Spgi

Operations & Technology Sr Manager

Charlottesville, VA · On-site

$104K - $182K/yr

The Operations & Technology Senior Manager leads the Company's outside counsel management program ... Working knowledge of e-billing process and (e.g., Legal Tracker) and billing standards. * Strong ...

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All JobsKnowledge Operations JobsKnowledge Operations Manager JobsKnowledge Operations Manager Jobs in Madison, VA

Knowledge Operations Manager information

See Madison, VA salary details

$30.8K

$63.1K

$117.9K

How much do knowledge operations manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for knowledge operations manager in Madison, VA is $63,134.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $77,100.00 per year, depending on experience, location, and employer.

What is the difference between Knowledge Operations Manager vs Knowledge Analyst?

AspectKnowledge Operations ManagerKnowledge Analyst
Required CredentialsBachelor's degree, experience in knowledge management or operationsBachelor's degree, expertise in data analysis and content management
Work EnvironmentOversees teams, manages knowledge systems, collaborates across departmentsAnalyzes data, curates content, supports knowledge base improvements
Employer & Industry UsageUsed in corporate, government, and tech sectors for managing organizational knowledgeCommon in research, consulting, and tech industries for data and content analysis

The Knowledge Operations Manager focuses on overseeing knowledge systems, managing teams, and ensuring efficient knowledge flow within organizations. In contrast, the Knowledge Analyst primarily analyzes data and content to improve knowledge repositories. Both roles require strong communication skills and familiarity with knowledge management tools, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Knowledge Operations Manager, and why are they important?

To thrive as a Knowledge Operations Manager, you need expertise in knowledge management principles, information systems, and data organization, typically supported by a relevant bachelor’s degree or military training. Familiarity with content management systems, knowledge bases, SharePoint, and certifications like Knowledge Management Professional (KMP) are often required. Strong analytical thinking, organizational skills, and effective communication help facilitate the transfer and retention of critical information. These competencies are essential to ensure mission readiness, streamline operations, and maintain information accuracy across an organization.

How does a Knowledge Operations Manager typically collaborate with other departments to ensure effective knowledge sharing?

A Knowledge Operations Manager works closely with various departments such as IT, HR, and project management to identify knowledge gaps and establish information sharing protocols. They often facilitate workshops, develop internal documentation standards, and implement platforms for seamless collaboration. This cross-functional engagement ensures that critical information is accessible, up-to-date, and aligned with organizational goals. Regular meetings and feedback loops are common to continually refine knowledge management strategies and address emerging needs.

What is a Knowledge Operations Manager?

A Knowledge Operations Manager is responsible for overseeing the management, organization, and dissemination of information within an organization. They ensure that knowledge assets, such as documents, data, and resources, are efficiently stored, accessible, and secure. This role often involves implementing knowledge management systems, training staff on best practices, and supporting decision-making by ensuring accurate information flow. Knowledge Operations Managers play a vital role in enhancing productivity and maintaining compliance with information policies.
What job categories do people searching Knowledge Operations Manager jobs in Madison, VA look for? The top searched job categories for Knowledge Operations Manager jobs in Madison, VA are:
What cities near Madison, VA are hiring for Knowledge Operations Manager jobs? Cities near Madison, VA with the most Knowledge Operations Manager job openings:
Knowledge Operations Manager jobs near you
Operations Manager

Operations Manager

System One

Washington, VA • Remote

Other

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Job description

Job Title: Operations Manager Work Model: Remote – offsite

Responsibilities

  • Provide technical guidance for directing and monitoring information systems operations.
  • Plan, organize, and direct the Network Operations Team to ensure the stable operation of ECAPE’s network infrastructure.
  • Maintain, support, and optimize key functional areas, including network infrastructure, server infrastructure, network security, telecommunications systems, and service desk.
  • Manage and prioritize monitoring and maintenance of network systems such as LANs, WANs, Internet, intranet, and wireless.
  • Lead and set priorities for the Network Management Operations team.
  • Support ECAPE end users, operations personnel, and strategic program management.
  • Monitor and respond effectively to hardware, software, and network problems.
  • Coordinate and manage routine testing and analysis of network facilities.
  • Schedule and oversee activity resolution for hardware and software issues.
  • Manage SLAs, performance monitoring, reporting, and process improvements.
  • Provide overall leadership and direction for Help Desk, Hosting, and Security operations, ensuring alignment with organizational goals, SLAs, and compliance.
  • Develop, implement, and monitor operational strategies, policies, and SOPs to improve efficiency, reliability, and customer satisfaction.
  • Supervise Tier 1–3 Help Desk teams, ensuring timely incident resolution, service requests, and escalations.
  • Maintain SLA compliance, response times, and customer satisfaction metrics.
  • Implement automation and knowledge base enhancements to streamline requests and reduce ticket volume.
  • Oversee hosting environments ensuring system availability, scalability, and performance.
  • Coordinate with infrastructure and application teams for deployments, maintenance, and disaster recovery.
  • Collaborate with Security and Compliance teams to maintain cybersecurity, including vulnerability management, patch compliance, and access control.
  • Ensure adherence to security frameworks such as FISMA and FedRAMP.
  • Deliver security operational reports to mitigate threats.

Requirements

  • Bachelor’s degree in Management Information Systems, Computer Science, Engineering, IT, Networking, or Telecommunications.
  • 7+ years of related experience in IT Operations, including at least 4 years of people management.
  • 5+ years of experience managing SLAs and performance monitoring.
  • Working knowledge of networking concepts, infrastructure, and equipment (e.g., routers, switches, firewalls, load balancers).
  • Public trust level 5 security clearance.
  • Relevant certifications such as ITIL v4, CCNA, CCNP, or CCIE preferred.
  • Proficient in project management and security/compliance issues.
  • Experience implementing and managing enterprise-wide monitoring systems for servers, networking devices, and applications.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#LI-KA1 #M1 Ref: #851-Rockville-S1