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Knowledge Operations Manager Jobs in Colonial Heights, VA

Alamo Group

Operations Manager

Richmond, VA · On-site

The Operations Manager will perform the following duties personally or through their direct report ... Determines staffing levels and labor schedules based on workloads and knowledge of products and ...

Triple-S Steel

Operations Manager

Richmond, VA · On-site

The Operations Manager oversees the safe receipt, storage, retrieval and timely delivery of ... • Knowledge of industrial engineering, human resources laws and regulations, and employee ...

Triple-S Steel

Operations Manager

Richmond, VA · On-site

The Operations Manager is responsible for local quality assurance activities, logistics ... • Knowledge of industrial engineering, human resources laws and regulations, and employee ...

NVR, Inc.

Operations Manager

Prince George, VA · On-site

The Operations Manager will lead, coach, and develop a team of supervisors and hourly employees and ... share their knowledge, provide career guidance and encourage your success. Benefits at NVR In ...

BrightView

Operations Manager

Mechanicsville, VA · On-site

The Operations Manager is responsible for overseeing the day-to-day operations of the branch ... Working knowledge of Microsoft Windows operating systems and programs including MS Excel, Word ...

NVR Inc

Operations Manager

Prince George, VA

The Operations Manager will lead, coach, and develop a team of supervisors and hourly employees and ... share their knowledge, provide career guidance and encourage your success. Benefits at NVR In ...

Patterson Companies

Operations Manager

Richmond, VA · On-site

Partnering with Operations Manager to create a customer service culture within the branch ... General computer proficiency including knowledge of MS Office. * Must maintain a valid driver ...

Tuff Shed

Operations Manager

Richmond, VA · On-site

$81K - $85K/yr

Working directly with the Operations employees * Manages the logistics including shipping ... DOT, OSHA, and employment law knowledge highly preferred * Ability to effectively communicate at ...

tuffshed

Operations Manager

Richmond, VA

Working directly with the Operations employees * Manages the logistics including shipping ... DOT, OSHA, and employment law knowledge highly preferred * Ability to effectively communicate at ...

Kane is Able

Operations Manager

Henrico, VA · On-site

$90K - $110K/yr

The Operations Manager is responsible for managing all aspects of a supply chain operation. The ... with comprehensive knowledge in high-volume, fast-paced 3PL, distribution, warehouse, and ...

ID Logistics

Operations Manager

Henrico, VA · On-site

$90K - $110K/yr

The Operations Manager is responsible for managing all aspects of a supply chain operation. The ... with comprehensive knowledge in high-volume, fast-paced 3PL, distribution, warehouse, and ...

Eaton

Operations Manager

Richmond, VA · On-site

$113K - $165K/yr

Eaton's Electrical Sector is currently seeking an Operations Manager to join our team at our ... Advanced computer knowledge with MS Office Applications #LI-LR1 All positions may require ...

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All JobsKnowledge Operations JobsKnowledge Operations Manager JobsKnowledge Operations Manager Jobs in Colonial Heights, VA

Knowledge Operations Manager information

See Colonial Heights, VA salary details

$28.8K

$58.9K

$109.9K

How much do knowledge operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for knowledge operations manager in Colonial Heights, VA is $58,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $71,900.00 per year, depending on experience, location, and employer.

What is the difference between Knowledge Operations Manager vs Knowledge Analyst?

AspectKnowledge Operations ManagerKnowledge Analyst
Required CredentialsBachelor's degree, experience in knowledge management or operationsBachelor's degree, expertise in data analysis and content management
Work EnvironmentOversees teams, manages knowledge systems, collaborates across departmentsAnalyzes data, curates content, supports knowledge base improvements
Employer & Industry UsageUsed in corporate, government, and tech sectors for managing organizational knowledgeCommon in research, consulting, and tech industries for data and content analysis

The Knowledge Operations Manager focuses on overseeing knowledge systems, managing teams, and ensuring efficient knowledge flow within organizations. In contrast, the Knowledge Analyst primarily analyzes data and content to improve knowledge repositories. Both roles require strong communication skills and familiarity with knowledge management tools, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Knowledge Operations Manager, and why are they important?

To thrive as a Knowledge Operations Manager, you need expertise in knowledge management principles, information systems, and data organization, typically supported by a relevant bachelor’s degree or military training. Familiarity with content management systems, knowledge bases, SharePoint, and certifications like Knowledge Management Professional (KMP) are often required. Strong analytical thinking, organizational skills, and effective communication help facilitate the transfer and retention of critical information. These competencies are essential to ensure mission readiness, streamline operations, and maintain information accuracy across an organization.

How does a Knowledge Operations Manager typically collaborate with other departments to ensure effective knowledge sharing?

A Knowledge Operations Manager works closely with various departments such as IT, HR, and project management to identify knowledge gaps and establish information sharing protocols. They often facilitate workshops, develop internal documentation standards, and implement platforms for seamless collaboration. This cross-functional engagement ensures that critical information is accessible, up-to-date, and aligned with organizational goals. Regular meetings and feedback loops are common to continually refine knowledge management strategies and address emerging needs.

What is a Knowledge Operations Manager?

A Knowledge Operations Manager is responsible for overseeing the management, organization, and dissemination of information within an organization. They ensure that knowledge assets, such as documents, data, and resources, are efficiently stored, accessible, and secure. This role often involves implementing knowledge management systems, training staff on best practices, and supporting decision-making by ensuring accurate information flow. Knowledge Operations Managers play a vital role in enhancing productivity and maintaining compliance with information policies.
What job categories do people searching Knowledge Operations Manager jobs in Colonial Heights, VA look for? The top searched job categories for Knowledge Operations Manager jobs in Colonial Heights, VA are:
What cities near Colonial Heights, VA are hiring for Knowledge Operations Manager jobs? Cities near Colonial Heights, VA with the most Knowledge Operations Manager job openings:
Knowledge Operations Manager jobs near you

Operations Manager

CTI Resource Management Services, Inc.

Chester, VA • On-site

Full-time

Re-posted 5 days ago

Job description

Job Title
Operations Manager
Education
High School
Location
Chester-VA-0012 - Chester, VA 23836 US (Primary)
Category
Customer Service
Salary Grade
Date Needed By
7/13/2026
Job Type
Full-time
Travel
0 - 10%
Job Description
Position summary:
The Operations Manager will be part of a team responsible for the leadership of the CMS CCO Programs. Operations Manager is responsible for the direct oversight of CTI's Customer Service Representative (CSR) Supervisor workforce at the Chester, VA facility. The Operations Manager ensures that all CTI Supervisors are performing their duties in alignment with CMS and Maximus standards, that production floor operations are running smoothly, and that performance issues are identified and addressed promptly. This role functions as the operational link between CTI site leadership and the CSR production floor.
Essential Duties and Responsibilities:
Job duties include the following: (Other duties may be assigned.)
  • Directly supervise and develop all CTI CSR Supervisors assigned to the Chester, VA facility.
  • Conduct bi-weekly 1:1 check-ins with each Supervisor to review team performance, address escalations, and provide coaching.
  • Deliver weekly status updates to CTI's Operations Team and Site Manager covering floor-level performance, staffing, and other concerns.
  • Monitor CSR production floor adherence to CMS performance standards, including call quality, schedule compliance, and SLA metrics.
  • Coordinate with the QA/Training Manager to identify performance gaps and deploy targeted coaching and refresher training.
  • Ensure Supervisors are executing daily pre-shift walkthroughs and Secure Floor Policy enforcement.
  • Support surge readiness by coordinating warm bench activation and cross-training deployment with Site Manager and HR/Recruiting.
  • Track and report CSR attrition by tenure cohort, surface early warning signals to Site manager and PM.
  • Participate in weekly Operations Sync meetings with Site Manager and relevant Maximus counterparts.
  • Identify training needs for Supervisors and coordinate with QA/Training Manager for delivery.
  • Support scheduling governance by serving as operational liaison between Supervisors and the WFM/Scheduling Liaison.
  • Document performance improvement activities; escalate personnel matters to HR/Recruiting as required.
  • Ability to interact with all levels of management.

Skills:
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Instructing - Teaching others how to do something.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  • Time Management - Managing one's own time.

Attributes:
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
  • Written Expression - The ability to communicate information and ideas in writing so others will understand
  • Written Comprehension - The ability to read and understand information and ideas presented in writing
  • Speech Clarity - The ability to speak clearly so others can understand you
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations make improvements or take corrective action

# of Hires Needed
1
Exemption Type
Exempt
Hiring Manager
Grayson, Avil (Client Site Project Manager - Operations Management (01.00.20))
Job Requirements
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Work is primarily sedentary.
  • May be required to work holidays.
  • May be required to work off-shift.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.

Education and Experience:
  • Bachelor's degree in Business or Management preferred, or equivalent work experience in related field.
  • 4 years supervisor or leadership in a call center or customer service program experience required. Strong preference for a federal contact service environment.
  • Demonstrated knowledge of leading leaders.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Strong knowledge of contact center operations metrics (AHT, ASA, abandonment rate, quality scores, attendance tracking, etc).
  • Familiarity with workforce management systems and scheduling processes.
  • Excellent interpersonal and conflict resolution skills.
  • Experience managing performance improvement processes.
  • Uses good judgment, ability to make independent decisions and proactively solve problems as required.
  • Must be organized and have strong time management skills.
  • Must have PC skills (Microsoft Office). Familiarity with HRIS or LMS platforms.
  • Basic math skills required.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.
  • Ability to interact with all levels of management.
  • Strong analytical and organizational skills.
  • Exceptional verbal and written communication skills.
  • Bilingual ability is a benefit
  • Ability to pass a federal and local criminal background investigation.

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