Knowledge Operations Manager Jobs in Norfolk, VA

Job Title:Facility Operations/Knowledge Manager

Reports to:Site Lead

Department:ACC A21

Location:Langley, VA

FLSA:   Full-Time Exempt

Salary: $80,000-$95,000

Job Summary:

The Candidate will be supporting the A21 branch Staff Operations- Internally- focused Support. Oversees facility management resources including service contracts, financial programs, space utilization and information resources.  This position will perform 50% of their time as a Knowledge Manager, and 50% of their time as a Facilities Operations Specialist.

The Knowledge Manager shall use knowledge of and experience with Microsoft (MS) Suite, SharePoint, Defense Travel System, Unit Manning Documentation, Air Force Evaluation Management System, and Task Management Tool (TMT), EPMS, or other online tools to support ACC A2 staff planning, analysis, functional matter expertise, USAF intelligence enterprise management, programming, budgeting, technical capabilities, unit engagement, and intelligence production activities (both classified and unclassified) with dedicated Contractors during business hours at each of the nine ACC A2 work centers at Langley AFB, VA.

Essential Functions:  

• Executes facility management programs that often require frequent modifications, additions for new equipment and service modifications, while preventing waste and abuse in execution.
• Advocates and negotiates facility space utilization to promote efficient workflow, complies with space utilization standards, and avoids spending for unnecessary alterations.
• Maintains current and accurate facility information resources including Facility Development Plan (FDP), statement of conditions, architectural drawings, system schematics, critical utility shut-off locations, maintenance records, and inspection documentation.
• Manages SRM projects in programming, design, and construction and services contracts.
• Prepares performance work statements (PWS), identified deficient service contract or civil engineer performance, assesses operations impacts and initiates timely corrective action.
• Originates and evaluates alternatives to structure contract and reimbursable services for best value and effectiveness.
• Compiles data and assists in the development of contracts and statement of work specifications based on state and federal laws. Authors and prepares associated correspondence.
• Attends staff meetings, working groups, and coordinates with various personnel to accomplish facility work, must have full oversight and understanding facility operations.
• Works directly with Directorate staff. Attends continuing working groups, special working groups, committees and boards such as the Space Utilization board.
• Evaluates reports by analyzing facts and performing appropriate research and prepares detailed responses. Determines appropriate recommendations for unresolved or questionable problems and performs follow-up.
• Coordinates with other base organizations and various federal, state and local officials to evaluate policies, procedures, and actual maintenance and repair activities and makes changes necessary for improvement.
• Coordinates with contractors and CE personnel on construction projects to assure they are complying with plans and specifications.
• Works with host Civil Engineer (BCE), ACC, and other facilities’ counterparts to formulate plans for military construction projects for inclusion in the long range facility/construction plan.
• Answers queries from contractors of CE personnel concerning items that are not specifically included in drawings.
• other duties as assigned

Knowledge Management:

• Work with the Government to track and coordinate staff packages throughout ACC, subordinate units, other MAJCOMs, Headquarters Air Force (HAF), and others using TMT, EPMS, or other online tools.
• Accomplish administrative and support staffing functions across ACC and ACC A2 to facilitate action and decisions by ACC A2 and ACC staff for supported programs.
• Work as an advisor to mid-level management, (GG14/O-5) and above, fulfill command and control (C2) oversight for taskings, coordination, and scheduling of distinguished visitors and external agencies.
• Prepare staff packages, emails, and briefings according to HQ ACC standards and formats.
• Receive and correlate staff inputs for taskers, Requests for Information (RFIs), and other staff data calls to support ACC A2 Division and Branch tasks.
• Assist in the development and coordination of staff briefings, bullet-background papers (BBP), and other reference materials including dissemination via email and other online methods, and posting to SharePoint, other websites, and shared directories.
• Schedule, set-up, and execute meetings, VTCs, and other forums as necessary for ACC A2 Division and Branch personnel and leadership.
• Prepare, process, and staff ACC A2 correspondence including, but not limited to, awards, decorations, assessments, and training actions using AF Evaluation Management System and other online tools and applications.
• Schedule, coordinate, and file Division and Branch leadership travel orders and vouchers using Defense Travel System or other online resources, subject to Government review and approval.
• Conduct quantitative and qualitative analyses and program evaluation for leadership; provide management with information regarding the improvement of initiatives, policies, and plans.
• Maintain Division calendars.
• Maintain conference room availability for a conference room servicing thirty facility residents and upwards of one hundred transient personnel.
• Organize official/semi-official events, and source departure materials for outbound personnel.
• Responsible for electronic records management and be the POC for records file plan.
• Prepare, process, and staff draft and final written and electronic mail correspondence using AFH 33-337, “Tongue and Quill”, and in support of senior division leadership (O-6/GG-15) and Deputy Chief (O-5) responsibilities described in AFI 1-2, “Commander Responsibilities”: execute the mission, managing resources, leading people, and improving the unit.

Knowledge Skills and Experience:

• 3-10 yrs experience within AF Intelligence programs.
• Bachelor’s degree in Intel or related field
• Security clearance: Top Secret (SCI eligibility required).

Preferred Qualifications:

• Strong coordination, communication and documentation skills.
• Excellent technical support and advice capabilities across various levels of command.
• Familiarity with DoD, Service, and IC doctrine and TTPs.