Knowledge Operations Manager Jobs in Ashland, VA

Richmond Express Courier Service and Warehousing is seeking a professional, customer-focused, and driven Operations Manager to join our growing team!

At Richmond Express, we believe CARE is more than a word — it is how we operate. Our CARE standard focuses on Clients, Employees, and Community, and our Operations Manager plays an important role in bringing that standard to life every day.

This is an excellent opportunity for an experienced leader who enjoys a fast-paced, challenging environment and is passionate about developing people, improving operations, and delivering exceptional customer service.

What You'll Be Responsible For

As Operations Manager, you will play a key leadership role in ensuring Richmond Express delivers safe, reliable, efficient, and exceptional service while supporting the success and development of our employees.

• Oversee the daytoday operations of an ondemand courier and logistics company
• Work closely with department managers and team leads to ensure operations consistently meet Richmond Express standards
• Provide leadership, direction, coaching, and support to operational teams
• Keep customer service at the center of daily operational decisions and customer interactions
• Support fleet and operations teams in delivering a positive experience for every client
• Monitor operational performance and identify opportunities to improve efficiency, accuracy, reliability, and profitability
• Utilize strong criticalthinking and problemsolving skills to identify challenges and develop effective solutions
• Develop and implement processes and procedures that prepare teams to meet company expectations and changing business needs
• Provide insight, coaching, feedback, and accountability to help employees and departments achieve performance expectations
• Support account management efforts by maintaining strong client relationships and identifying opportunities for customer satisfaction, retention, growth, and profitability
• Build strong working relationships with clients, employees, vendors, and department leaders
• Support sustained growth and performance improvements across all departments
• Help ensure safety, reliability, efficiency, accountability, and quality remain priorities throughout the organization
• Encourage communication, teamwork, and collaboration between departments
• Lead by example through Servant Leadership
• Develop teammates by recognizing strengths, providing coaching, and creating opportunities for professional growth
• Help create a positive, productive, and inclusive workplace where employees feel valued, supported, and encouraged to succeed
• Ensure daily operations reflect the Richmond Express CARE commitment to Clients, Employees, and Community
Qualifications
• Minimum of 2 years of management experience
• Operations management experience preferred
• Warehouse, transportation, courier, or logistics experience preferred
• Strong customer service skills
• Strong administrative knowledge and experience
• Excellent verbal and written communication skills
• Strong interpersonal and relationshipbuilding skills
• Demonstrated leadership and teamdevelopment abilities
• Strong criticalthinking and problemsolving skills
• Ability to prioritize and manage multiple responsibilities in a fastpaced environment
• Good working knowledge of the Richmond area
• Valid driver's license
What We're Looking ForThe ideal candidate is:
• Positive, professional, and dependable
• Selfmotivated and able to work independently
• Comfortable making decisions in a fastpaced environment
• A strong communicator who can work effectively with people at all levels of the organization
• Customerfocused and committed to delivering exceptional service
• An encouraging leader who believes in developing others
• Comfortable identifying problems and taking initiative to solve them
• Someone who leads by example and embraces a Servant Leadership approach
• Committed to the Richmond Express CARE standard
What Is Required
• Ability to pass a background check
• Ability to pass a preemployment drug screening
• Valid driver's license
• Ability to work in a fastpaced, dynamic environment
• Strong organizational and timemanagement skills
What We Offer
• Competitive annual salary starting at $60,000
• Paid time off after 6 months
• Medical insurance
• Vision insurance
• Dental insurance
• Term life insurance
• Retirement savings plan
• Opportunities for professional growth and advancement
• A supportive, teamoriented work environment

Why Work for Richmond Express?

We're more than a courier company — we're a team.

Richmond Express is a growing company with a stable foundation, having proudly served our community for more than 30 years.

We are a family-oriented company that understands the importance of finding the right balance between work and life. We believe our employees are one of our greatest assets, and we strive to create an environment where people feel valued, supported, and empowered to succeed.

Growth matters to us. We believe in promoting from within and providing employees with opportunities to develop their skills and advance their careers. Many members of our administrative team have grown into their current positions through internal promotions.

We also believe work should be rewarding and enjoyable. Richmond Express promotes a fun, dynamic, inclusive, and team-focused culture where everyone has an opportunity to make a difference.

If you are an experienced leader who is ready to make an impact, develop people, improve operations, and help drive the continued growth of Richmond Express, we want to hear from you!