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Knowledge Operations Manager Jobs in Illinois (NOW HIRING)

Permobil

Operations Manager

Belleville, IL · On-site

$120K - $135K/yr

Operations Manager Permobil has a position open for a Operations Manager * Pay Range: $120,000.00 ... Knowledge of quality systems and standards. * Excellent interpersonal, communication (written and ...

MV Transportation

Operations Manager

Chicago, IL · On-site

$88K - $104K/yr

Responsibilities: MV Transportation is seeking an Operations Manager will provide support ... Knowledge of the contractual obligations is a must to perform this job correctly. * Knowledge of ...

Kelco Industries

Operations Manager

Woodstock, IL · On-site

GENERAL The Operations Manager is responsible for leading and improving the performance of our ... Quality & Systems Knowledge - Working knowledge of quality systems, environmental/operational ...

Kelco Industries

Operations Manager

Woodstock, IL · On-site

$89K/yr

Job Summary The Operations Manager is responsible for leading and improving the performance of our ... Quality & Systems Knowledge - Working knowledge of quality systems, environmental/operational ...

Ryerson Holding Corporation

Operations Manager

Elgin, IL · On-site

$87K - $130K/yr

Operations Manager Req Id: 2336 Workplace Type: On-Site Job Shift: 1st Brand: Ryerson Job Location ... Knowledge of ISO policies, procedures, and work instructions as outlined by ISO 9001:2008

McCormick & Company

Operations Manager

Geneva, IL · On-site

We are looking to hire an Operations Manager immediately at our McCormick Flavor Solutions ... knowledge of these elements in other relevant functional areas in order to participate in the ...

McCormick & Company

Operations Manager

Geneva, IL · On-site

We are looking to hire an Operations Manager immediately at our McCormick Flavor Solutions ... knowledge of these elements in other relevant functional areas in order to participate in the ...

McCormick & Company

Operations Manager

Geneva, IL · On-site

We are looking to hire an Operations Manager immediately at our McCormick Flavor Solutions ... knowledge of these elements in other relevant functional areas in order to participate in the ...

LHH US

Operations Manager

Marengo, IL

$150K - $165K/yr

Knowledge of inventory management, supply chain operations, and customer fulfillment processes. * Experience using ERP, WMS, and other operational systems. * Excellent communication, problem-solving ...

Kelco Industries

Operations Manager

Woodstock, IL · On-site

$89K/yr

Job Summary The Operations Manager is responsible for leading and improving the performance of our ... Quality & Systems Knowledge - Working knowledge of quality systems, environmental/operational ...

QAI Laboratories Inc

Operations Manager

Loves Park, IL · On-site

Operations Manager LOCATION: Loves Park, Illinois NUMBER OF POSITIONS: 1 CATEGORY: BP - Physical ... Knowledge of USA and international building product standards and codes. * Registration or ability ...

MV Transportation

Operations Manager

Chicago, IL · On-site

$83K - $90K/yr

Responsibilities MV Transportation is seeking an Operations Manager will provide support ... Knowledge of regulatory requirements to assure compliance with applicable federal, state, and local ...

MV Transportation

Operations Manager

Chicago, IL

$83K - $90K/yr

Responsibilities MV Transportation is seeking an Operations Manager will provide support ... Knowledge of regulatory requirements to assure compliance with applicable federal, state, and local ...

LHH US

Operations Manager

Marengo, IL · On-site

$150K - $165K/yr

Knowledge of inventory management, supply chain operations, and customer fulfillment processes. * Experience using ERP, WMS, and other operational systems. * Excellent communication, problem-solving ...

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All JobsKnowledge Operations JobsKnowledge Operations Manager JobsKnowledge Operations Manager Jobs in Illinois

Knowledge Operations Manager information

What is the difference between Knowledge Operations Manager vs Knowledge Analyst?

AspectKnowledge Operations ManagerKnowledge Analyst
Required CredentialsBachelor's degree, experience in knowledge management or operationsBachelor's degree, expertise in data analysis and content management
Work EnvironmentOversees teams, manages knowledge systems, collaborates across departmentsAnalyzes data, curates content, supports knowledge base improvements
Employer & Industry UsageUsed in corporate, government, and tech sectors for managing organizational knowledgeCommon in research, consulting, and tech industries for data and content analysis

The Knowledge Operations Manager focuses on overseeing knowledge systems, managing teams, and ensuring efficient knowledge flow within organizations. In contrast, the Knowledge Analyst primarily analyzes data and content to improve knowledge repositories. Both roles require strong communication skills and familiarity with knowledge management tools, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Knowledge Operations Manager, and why are they important?

To thrive as a Knowledge Operations Manager, you need expertise in knowledge management principles, information systems, and data organization, typically supported by a relevant bachelor’s degree or military training. Familiarity with content management systems, knowledge bases, SharePoint, and certifications like Knowledge Management Professional (KMP) are often required. Strong analytical thinking, organizational skills, and effective communication help facilitate the transfer and retention of critical information. These competencies are essential to ensure mission readiness, streamline operations, and maintain information accuracy across an organization.

How does a Knowledge Operations Manager typically collaborate with other departments to ensure effective knowledge sharing?

A Knowledge Operations Manager works closely with various departments such as IT, HR, and project management to identify knowledge gaps and establish information sharing protocols. They often facilitate workshops, develop internal documentation standards, and implement platforms for seamless collaboration. This cross-functional engagement ensures that critical information is accessible, up-to-date, and aligned with organizational goals. Regular meetings and feedback loops are common to continually refine knowledge management strategies and address emerging needs.

What is a Knowledge Operations Manager?

A Knowledge Operations Manager is responsible for overseeing the management, organization, and dissemination of information within an organization. They ensure that knowledge assets, such as documents, data, and resources, are efficiently stored, accessible, and secure. This role often involves implementing knowledge management systems, training staff on best practices, and supporting decision-making by ensuring accurate information flow. Knowledge Operations Managers play a vital role in enhancing productivity and maintaining compliance with information policies.
What are popular job titles related to Knowledge Operations Manager jobs in Illinois? For Knowledge Operations Manager jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Knowledge Operations Manager jobs in Illinois look for? The top searched job categories for Knowledge Operations Manager jobs in Illinois are:
What cities in Illinois are hiring for Knowledge Operations Manager jobs? Cities in Illinois with the most Knowledge Operations Manager job openings:
Knowledge Operations Manager jobs near you

Operations Manager

Ashley Homestores of Central Illinois

Normal, IL • On-site

$72K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Operations Manager – Delivery amp; Warehouse, Last Mile Operations

Position Summary

This role is not a traditional warehouse position—it requires strong leadership in customer delivery experience, last-mile operations, and team performance.
The Operations Manager – Delivery amp; Warehouse is responsible for leading all aspects of warehouse operations, final-mile delivery execution, and customer delivery experience. This role ensures product flows efficiently from receipt to customer home, while maintaining high standards for safety, service, and operational performance.
This position oversees warehouse operations, delivery coordination (including third-party partners), customer scheduling, and in-home service support. The role is accountable for ensuring on-time, damage-free deliveries and a consistently positive customer experience. Role requires an action oriented problem-solver.
Key Responsibilities
Warehouse amp; Inventory Flow
  • Oversee daily warehouse operations including receiving, handling, storage, and product movement. Ensure accurate and timely processing of inbound product from vendors, outbound distribution.
  • Maintain inventory accuracy through disciplined processes and coordination with Inventory Control.
  • Ensure proper product handling to minimize damage and loss.
  • Partner with store managers, department heads and support teams to coordinate inbound/outbound product flow, including pickups and transfers, ensuring 98%+ on-time readiness for scheduled deliveries and maintaining alignment through cross-functional collaboration and planning.

Delivery amp; Last-Mile Operations
  • Lead all delivery operations, including management of third-party delivery partners.
  • Oversee routing, scheduling, and execution of customer deliveries.
  • Ensure on-time delivery performance and efficient route utilization.
  • Monitor and improve delivery quality, including damage rates and completion success.

Customer Experience amp; Scheduling
  • Lead the customer delivery scheduling function and team.
  • Ensure proactive communication with customers regarding delivery timing and expectations.
  • Resolve escalated delivery and service issues quickly and professionally.
  • Drive a high-quality, consistent in-home delivery experience.

Service amp; Repair Operations
  • Oversee in-house service technicians responsible for furniture repair.
  • Ensure timely resolution of customer product issues.
  • Coordinate service work to support customer satisfaction and minimize returns.

Safety amp; Compliance (OSHA)
  • Lead a culture of safety across warehouse and delivery operations.
  • Ensure compliance with all applicable Occupational Safety and Health Administration (OSHA) standards and company safety policies.
  • Conduct regular safety audits, monthly training, and incident reviews.
  • Maintain proper documentation of safety procedures, training, and workplace incidents.
  • Partner with leadership on continuous improvement of safety practices.

Team Leadership amp; Performance
  • Lead, coach, and develop a team including warehouse associates, customer service/scheduling staff, drivers, and service technicians.
  • Set clear performance expectations and hold team accountable to results.
  • Drive productivity, engagement, and retention across all functions.
  • Foster a culture of ownership, accountability, and continuous improvement.
  • Build strong cross-functional relationships with leadership (store, merchandising, accounting, inventory etc.) to drive alignment, accountability, and execution across locations.

Qualifications
Required
  • 5+ years of experience in warehouse, delivery, or operations management
  • Experience managing or coordinating delivery operations (final-mile or in-home delivery preferred)
  • Demonstrated leadership experience managing teams in a fast-paced environment
  • Working knowledge of OSHA safety standards and workplace safety practices
  • Strong problem-solving and decision-making skills
  • Ability to manage third-party vendors and hold them accountable to performance standards
  • Experience working in a continuous improvement environment (Lean, Six Sigma, Kaizen etc.) with a focus on process improvement and operational efficiency
Preferred
  • Experience in furniture, appliance, or big-ticket retail environments
  • Experience managing customer scheduling or call center support functions
  • Familiarity with warehouse management systems (WMS) and delivery routing tools
  • Experience leading safety programs or initiatives

Key Performance Indicators (KPIs)
  • On-time delivery rate
  • Delivery damage rate
  • Customer satisfaction / service resolution
  • Inventory accuracy
  • Warehouse productivity
  • Safety performance (incidents, compliance, training completion)

Compensation Range
  • Target range: $72,000 – $85,000, based on experience and scope

Why This Role Matters
This role directly impacts the customer experience at the most critical moment—delivery and setup in the home. Success in this position ensures operational excellence, customer satisfaction, and protection of company assets through strong safety and process discipline.
Who We Are: Bruegge and Co is a fifth-generation family business with six retail locations and a distribution center across Central Illinois. For 154 years, we have protected our legacy, built lasting relationships, and looked ahead with courage. Our purpose is to Live with Passion, Build for the Future, and Be Extraordinary.
What We Offer:
  • A supportive team culture - our employees say one of the best parts of working here is each other. We have fun!
  • Build your career within the Ashley Family – whether you grow locally or move across the U.S., you’ll have the opportunities to continue your career with Ashley.
  • Paid Time Off (PTO) – Start accruing right away!
  • Up to 3% SIMPLE IRA Match
  • Health, Dental amp; Vision Insurance
  • Life Insurance
  • $5k Continued Education Stipend per year!
  • Employee Discounts!

Apply