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Knowledge Manager Jobs in Edmonton, AB (NOW HIRING)

GFL Environmental

Account Manager

Edmonton, AB

Prepare service agreements with knowledge of pricing, costs and equipment with input from the Commercial Sales Manager. Key Responsibilities: Develop and maintain working knowledge of commercial ...

Daikin

Branch Manager

Edmonton, AB

Manage and oversee the day-to-day operations of the branch including staffing and ensure successful ... Provide knowledge and skill development opportunities for employees with proper training and ...

Flatiron Construction Corp

Equipment Manager

Edmonton, AB · On-site

CA$150K/yr

Maintains knowledge of Company's values and strategic plan. * Support published corporate policies ... Equipment Management Specialists (EMS) preferred * Knowledge of corporate equipment regulations ...

Flatiron Construction Corp

Equipment Manager

Edmonton, AB · On-site

CA$150K/yr

Maintains knowledge of Company's values and strategic plan. * Support published corporate policies ... Equipment Management Specialists (EMS) preferred * Knowledge of corporate equipment regulations ...

Td

Relationship Manager

Edmonton, AB · On-site

CA$96K - CA$136K/yr

Possess and constantly build deep expert knowledge of the market, customers, and broader economic ... Oversee the management of accounts to ensure they are appropriately monitored and remain within ...

Freudenberg

Sales Manager

Edmonton, AB · On-site

Providing product technical knowledge to repair and maintenance staff * Supporting failure analysis ... Manage and negotiate quotations for new business and repair works * Assisting in troubleshooting ...

PRECISION WELL SERVICING

HSE Manager

Nisku, AB · On-site

Knowledge, Skills and Abilities Required HSE experience is required; however, candidates with strong operational leadership experience, such as Service Rig Manager or Driller experience, may be ...

DMC Recruitment

Account Manager

Edmonton, AB

$75K - $85K/yr

They will build deep product knowledge, negotiate contracts, and collaborate with internal teams to ... Manage and present regular project status, sales reports, and risk analyses to management. * Act as ...

Recruitment Partners

Project Manager

Edmonton, AB · On-site

Strong knowledge of project management principles, procurement practices, and contract administration * Experience managing project budgets, schedules, forecasting, and cost controls * Strong ...

Babcock & Wilcox

Account Manager

Edmonton, AB

B&W Canada is currently seeking a motivated individual to fill the role of Account Manager in the ... Educational opportunities though courses dedicated to product knowledge and job skill improvement

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All JobsKnowledge JobsKnowledge Manager JobsKnowledge Manager Jobs in Edmonton, AB

Knowledge Manager information

See Edmonton, AB salary details

$12K

$89K

$144K

How much do knowledge manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for knowledge manager in Edmonton, AB is $88,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $106,000.00 per year, depending on experience, location, and employer.

What is a knowledge manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

What does a knowledge manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What are the key skills and qualifications needed to thrive as a knowledge manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

How does a knowledge manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in information systems or enterprise content management may earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.
More about Knowledge Manager jobs

What job categories do people searching Knowledge Manager jobs in Edmonton, AB look for?

The top searched job categories for Knowledge Manager jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Knowledge Manager jobs?

Cities near Edmonton, AB with the most Knowledge Manager job openings:

Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $88,962 per year, or $42.8 per hour.

Call Center & Contact Center Professionals

Hire Resolve.com

Edmonton, AB • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 13 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development