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Knowledge Manager Jobs in Calgary, AB (NOW HIRING)

Canadian Blood Services

Knowledge Broker

Calgary, AB · On-site

CA$99K - CA$117K/yr

About the role Canadian Blood Services is looking for a Temporary full-time Knowledge Broker to ... Our Innovation and Portfolio Management group is responsible for advancing transfusion and ...

Sidetrade

Legal Manager

Calgary, AB · On-site

Demonstrated knowledge of privacy regulations (CCPA, PIPEDA) and familiarity with emerging AI ... Unsolicited CVs sent to managers or HR won't be subject to fees.

Sidetrade

Legal Manager

Calgary, AB

Demonstrated knowledge of privacy regulations (CCPA, PIPEDA) and familiarity with emerging AI ... Unsolicited CVs sent to managers or HR won't be subject to fees.

JLL

PMO Manager

Calgary, AB

... Manager to oversee project delivery for a premier energy sector client. In this high-impact role ... Knowledge of Alberta OH&S regulations and energy sector safety protocols * Excellent interpersonal ...

PwC

Finance Transformation, Manager

Calgary, AB · Hybrid

Your skills, knowledge, and experiences are what set you apart.Here'swhat we look for: * Experience in upskilling for a digital world (including AI) and technology trends, an openness to learning new ...

Tribe Management inc

Condominium Manager

Calgary, AB · On-site

CA$65K - CA$85K/yr

Maintain a current, in-depth knowledge of each property within the assigned portfolio. * Demonstrate strong, fiscally responsible financial management skills to meet client expectations. * Create ...

BuzzClan

Training Analyst

Calgary, AB · On-site

The Training Services and Systems team is seeking a service-oriented Training Systems Analyst in Calgary, AB who has knowledge and experience in data analytics within a Learning Management System ...

Wood Plc

Project Manager/ Capture Manager

Calgary, AB · On-site

Hands on experience and knowledge of multiple aspects of various sectors including in-situ ... Manages, guides, motivates, and provides strategic direction to achieve the project's objectives ...

Royal Vopak

Sr Project Manager

Calgary, AB · On-site

Exceptional knowledge on project controls to manage scope, budget, time, and risk. * Must be proficient in project and portfolio management software to plan, schedule, and track work in real time.

Alberta Health Services

Manager

Calgary, AB · On-site

CA$37.76 - CA$64.76/hr

The leadership role requires expert procurement knowledge to guide frontline managers in procurement strategies and decisions. The Manager will navigate global supply chain challenges and apply ...

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All JobsKnowledge Manager JobsKnowledge Manager Jobs in Calgary, AB

Knowledge Manager information

See Calgary, AB salary details

$12K

$89K

$144K

How much do knowledge manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for knowledge manager in Calgary, AB is $88,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $106,000.00 per year, depending on experience, location, and employer.

What does a knowledge manager do?

A knowledge manager is responsible for organizing, maintaining, and sharing an organization's information and knowledge assets. They develop systems and processes to ensure data is accessible, accurate, and up-to-date, often using knowledge management tools and collaborating with teams to improve information flow. This role requires strong organizational skills and familiarity with content management systems or databases.

What Is a Knowledge Manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

Are MIS jobs in high demand?

Management Information Systems (MIS) jobs are in high demand due to the increasing reliance on technology and data management across industries. Roles such as MIS analysts and IT managers require skills in database management, cybersecurity, and enterprise systems, making them valuable in the job market.

What are the 5 P's of knowledge management?

The 5 P's of knowledge management are Purpose, People, Processes, Platforms, and Practices. These elements help organizations effectively create, share, and utilize knowledge, which is essential for a Knowledge Manager to develop strategies that improve organizational learning and decision-making.

How does a Knowledge Manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What jobs make $1,000,000 a year?

In the field of knowledge management, high salaries reaching or exceeding $1 million annually are rare and typically associated with executive-level roles such as Chief Knowledge Officer or Chief Information Officer in large organizations. These positions require extensive experience, strategic leadership skills, and often involve overseeing enterprise-wide information and knowledge assets. Most knowledge managers earn significantly less, with top executives in related fields earning high compensation packages including salary, bonuses, and stock options.

What are the key skills and qualifications needed to thrive as a Knowledge Manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

More about Knowledge Manager jobs
What cities near Calgary, AB are hiring for Knowledge Manager jobs? Cities near Calgary, AB with the most Knowledge Manager job openings:
Knowledge Manager jobs near you

Manager, Knowledge Management & AI Enablement

TELUS

Calgary, AB

Other

Posted 5 days ago

Key responsibilities

  • Establish and lead a global Knowledge Management governance framework to ensure a consistent and unified experience across People & Culture.

  • Oversee the selection, implementation, and governance of global ticketing and document management systems to optimize workflows and ensure compliance.

  • Develop and execute a multi-year AI roadmap for People & Culture, aligning initiatives with ethics, security, and legal requirements.

TELUS rating

8.0

Company rating: 8.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

19th of 80 rated telecommunications companies

Job description

Description

Our Team and What We'll Accomplish Together

Join the People & Culture (P&C) Digital Enablement and Analytics team as we redefine how knowledge and technology empower our global workforce. We are looking for a visionary leader to bridge the gap between human expertise and digital innovation.

In this dual-impact role, you will lead the charge in architecting a centralized Knowledge Management (KM) governance framework and spearheading the AI Enablement roadmap for our P&C ecosystem. In this role, you will lead the design of a unified knowledge experience, ensuring team members have efficient access to the information they need. By leveraging cutting-edge AI and sophisticated ticketing solutions (e.g., ServiceNow, SuccessFactors) you will provide team members with intuitive, instant support while optimizing P&C workflows to be leaner and more efficient. If you are a strategic thinker who thrives at the intersection of data, governance, and people-centric technology, we want you on our team.

What You'll Do

Knowledge Management Strategy

  • Centralized KM Framework: Establish and lead a global KM governance framework to ensure a consistent, accurate, and unified experience across P&C
  • Platform Stewardship: Own the strategic roadmap and evolution of the global KM ecosystem, ensuring it remains scalable, intuitive, and effective in supporting TELUS's international footprint
  • Content Excellence: Define rigorous standards for content lifecycle, including global formatting, accuracy audits, and proactive expiration protocols
  • UX & Self-Service: Lead a team in establishing documentation guidelines and coaching content creators on UX writing principles to ensure high clarity and maximum self-service resolution

Ticketing & Workflow Optimization

  • System Strategy: Oversee the selection, implementation, and governance of our global ticketing system (e.g., ServiceNow or SuccessFactors AskHR)
  • Self-Service Evolution: Optimize intake forms and automated workflows to increase efficiency. Lead the self-service roadmap to drive inquiry deflection and a frictionless team member experience

Document Lifecycle & Compliance

  • Global DMS Implementation: Oversee the end-to-end deployment and operational management of a centralized Document Management System (DMS)
  • Compliance & Retention: Ensure all documentation practices meet strict regional compliance, legal requirements, and data retention policies
  • Systems Integration: Architect the integration of the DMS within the P&C ecosystem to ensure secure, seamless, and audit-ready record storage

AI Enablement & Roadmap Development

  • Strategic Roadmap: Develop and execute a multi-year AI Roadmap for P&C, ensuring all initiatives align with internal ethics, security and data privacy requirements, and legal policies
  • User Journey Ownership: Map and own the end-to-end team member experience for AI-driven interactions, ensuring that technical solutions are intuitive, usable, and solve real-world friction points
  • AI Literacy & Advocacy: Champion AI literacy across the P&C sector, empowering team members to adopt new technologies with confidence
  • Technical Synergy: Ensure seamless integration and synergy between SaaS AI capabilities and internal custom-built developments
Qualifications

What You Bring

  • Strategic Leadership: 5+ years of experience in Knowledge Management and HR Technology implementation, with at least 2 years in a people leadership role
  • Solution Expertise: Hands-on experience with ticketing solutions such as ServiceNow or SuccessFactors is highly preferred
  • AI Fluency: A solid understanding of AI applications in a business context and the nuances of AI deployment
  • Governance Mastery: Proven track record of establishing governance structures for content in a large, complex organizational environment
  • Human-Centric Content Strategy: Knowledge of UX writing principles, with a passion for coaching others to create concise, actionable, and user-friendly documentation
  • Collaborative Mindset: Exceptional ability to navigate and influence relationships across departments
  • Strategic Vision: Proven ability to translate complex business needs into a technical roadmap and actionable requirements
  • Education: Bachelor's degree in Business, Human Resources, Information Management, or a related field

Nice to Have

  • Master's degree or MBA
  • Experience in a global or multi-regional corporate environment
  • HR Domain Expertise: Solid understanding of HR operations and lifecycle processes (e.g., onboarding, benefits, leaves) to ensure tech solutions meet real-world needs

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

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