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Knowledge Manager Jobs in Austin, TX (NOW HIRING)

MongoDB

Manager, Technical Services

Austin, TX · Hybrid

$115K - $115K/yr

Experience with knowledge management, case deflection, and support enablement programs * Experience building processes for globally distributed or follow-the-sun support organizations * Experience ...

DSV Global Transportation

Account Manager

Austin, TX · On-site +1

$84K - $95K/yr

Account Manager Time Type: Full Time Summary The Account Manager has responsibility for managing ... Maintains current knowledge of industry structure, trends, initiatives, and issues * Good ...

SolarWinds

Technical Enablement Manager

Austin, TX · On-site

$165K - $191K/yr

About the Role The Technical Enablement Manager is responsible for driving technical readiness ... Create and maintain technical playbooks, demo guides, labs, job aids, and knowledge articles. Drive ...

Smadex SLU

Creative Strategy Manager

Austin, TX · On-site

Participate in JBPs and QBRs as experts on Creatives Knowledge Management (10%) * Build and maintain a creative performance repository accessible across teams * Lead quarterly creative performance ...

Smadex SLU

Creative Strategy Manager

Austin, TX · On-site

Participate in JBPs and QBRs as experts on Creatives Knowledge Management (10%) * Build and maintain a creative performance repository accessible across teams * Lead quarterly creative performance ...

SolarWinds

Technical Enablement Manager

Austin, TX · On-site

$165K - $191K/yr

This role partners closely with Solutions Engineering, Product Management, Product Marketing, and technical subject matter experts to ensure Solutions Engineers have the knowledge, confidence, and ...

Cella

Content Strategist

Austin, TX

Knowledge Management & Information Architecture • Define and evolve the organization's knowledge architecture -- the structures, systems, and processes that enable knowledge creation ...

Chico's FAS, Inc.

Store Manager - Chico's

Austin, TX · On-site

Clearly articulates brand positioning and educates associates on lifestyle, concepts, and product knowledge. * Manages controllable expenses through effective scheduling and financial discipline.

Cintas

Location Manager

Round Rock, TX

Carries out simple knowledge management tasks by following established procedures in order to support others. * Investigates questions related to existing programs, processes and procedures in order ...

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Showing results 21-40

All JobsKnowledge JobsKnowledge Manager JobsKnowledge Manager Jobs in Austin, TX

Knowledge Manager information

See Austin, TX salary details

$43.1K

$85.4K

$121.9K

How much do knowledge manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for knowledge manager in Austin, TX is $85,362.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $102,600.00 per year, depending on experience, location, and employer.

What is a knowledge manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

What does a knowledge manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What are the key skills and qualifications needed to thrive as a knowledge manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

How does a knowledge manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn a median annual salary of around $80,000 to $110,000, depending on experience, industry, and location. Senior roles or those with specialized skills in information systems or content management may earn higher salaries, often exceeding $120,000 annually.

What is the career path of a knowledge manager?

A knowledge manager typically starts in roles such as information specialist or librarian, then advances to senior knowledge management positions, team lead, or director. Career progression often involves developing expertise in information systems, data management, and collaboration tools, with certifications like CKM (Certified Knowledge Manager) supporting advancement.

What skills do you need to be a knowledge manager?

Knowledge managers need strong communication, organizational, and analytical skills to effectively organize and share information. They should be proficient with knowledge management tools and technologies, such as content management systems and collaboration platforms, and often require a background in information science, library science, or related fields.
More about Knowledge Manager jobs

What are popular job titles related to Knowledge Manager jobs in Austin, TX?

For Knowledge Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Knowledge Manager jobs in Austin, TX look for?

The top searched job categories for Knowledge Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Knowledge Manager jobs?

Cities near Austin, TX with the most Knowledge Manager job openings:

Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $85,362 per year, or $41 per hour.

Manager, Technical Services

MongoDB

Austin, TX • Hybrid

$115K - $115K/yr

Full-time

Re-posted 19 hours ago

Job description

The Technical Services Partner Support team works closely with MongoDB partners to help ensure our mutual customer environments are healthy, stable, and successful on the MongoDB data platform. This team serves as a critical extension of Technical Services, helping partners navigate complex technical issues, accelerate resolution paths, and deliver a consistently strong support experience.

We are looking for a Manager, Technical Services Partner Support to lead a team of highly skilled technical services engineers responsible for managing partner-facing technical cases and escalations. This leader will coach and grow the team, ensure excellent operational execution, and strengthen collaboration across Technical Services, Support Delivery, Product, Engineering, Customer Success, and Partner teams.

This role is ideal for a people leader who is passionate about customer outcomes, calm execution during escalations, and building scalable support practices for a fast-growing partner ecosystem. Sufficient experience leading technical teams and functions will be considered in lieu of prior people management experience.

We are looking to speak to candidates who are based in Austin, TX for our hybrid working model.

Responsibilities
  • Lead and develop a high-performing team: Manage daily operations, staffing, hiring, mentoring, and performance while fostering a culture of technical rigor, accountability, and empathy
  • Oversee partner support and escalations: Drive operational excellence in triage and resolution for complex, high-priority partner issues, coordinating cross-functionally across Engineering, Product, and Customer Success
  • Optimize processes and scale operations: Drive continuous improvement by identifying process gaps, refining workflows, and leveraging metrics to enhance resolution quality and partner satisfaction
  • Collaborate and advocate: Partner with global leadership to ensure consistent, follow-the-sun service delivery and represent the team's interests in cross-functional forums
  • Drive product feedback loops: Ensure the team captures actionable trends and insights to influence Product and Engineering roadmaps
What you'll bring
  • 5+ years of experience in technical support, technical services, customer-facing engineering, or a similar function in enterprise software, SaaS, or cloud infrastructure
  • 2+ years leading technical, customer-facing teams (or equivalent technical leadership in lieu of direct management)
  • Strong operational instincts, including experience with case management, escalation, prioritization, workflow design, and support process improvement
  • Demonstrated ability to coach and develop technical talent in a high-accountability environment
  • Excellent communication skills, with the ability to adapt messaging across technical practitioners, partner leaders, and internal executives
  • Strong customer and partner advocacy mindset, with sound judgment during high-pressure situations
  • Experience collaborating cross-functionally with Engineering, Product, Support, Customer Success, and field teams
  • A solid technical foundation in one or more of the following areas:
    • Database administration; Distributed systems  Cloud infrastructure; Systems administration; Networking; Performance troubleshooting; Application architecture
  • Experience using metrics to evaluate team health, improve service quality, and guide operational decisions
Nice to have
  • Experience supporting or enabling ISVs, OEMs, or other technical partner ecosystems
  • Familiarity with MongoDB, Atlas, cloud platforms, or related infrastructure tooling
  • Experience with knowledge management, case deflection, and support enablement programs
  • Experience building processes for globally distributed or follow-the-sun support organizations
  • Experience presenting trends, risks, and operational recommendations to senior stakeholders
Success in the role

Within 30 days

  • Build rapport with the team and understand current partner support workflows, escalation paths, and operating rhythms
  • Complete onboarding and develop a working understanding of MongoDB's products, support model, and internal stakeholder landscape
  • Learn the current case profile, key partner motions, and major operational pain points

Within 60 days

  • Begin leading team operations with confidence, including case oversight, escalation coordination, and regular 1:1s
  • Establish strong working relationships with leaders and peers in Technical Services, Product, Engineering, Customer Success, and Partner teams
  • Identify near-term opportunities to improve partner case handling, communication quality, and escalation efficiency

Within 90 days

  • Own critical partner escalations end-to-end with strong internal coordination and executive-ready communication
  • Deliver a clear operational improvement plan for the Partner Support team covering process, tooling, knowledge management, or team development
  • Demonstrate a clear point of view on capacity, team structure, and the most important investments needed to scale the function

Beyond 90 days

  • Improve partner-facing support outcomes through better escalation management, stronger team coaching, and clearer operating mechanisms
  • Build scalable processes that improve consistency, responsiveness, and quality across the Partner Support experience
  • Develop the team's technical depth and leadership bench while strengthening the role of Partner Support within the broader Technical Services organization
About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req. ID: 2273490298

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