ITSM Engineer
Washington, DC · On-site
$94K - $130K/yr
Maintain ≥95% CMDB accuracy and ≥95% knowledge article accuracy, ensuring ITSM data meets audit readiness and contractual compliance standards Incident & Problem Management * Lead or support ...
ITSM Engineer
Washington, DC · On-site
$94K - $130K/yr
Maintain ≥95% CMDB accuracy and ≥95% knowledge article accuracy, ensuring ITSM data meets audit readiness and contractual compliance standards Incident & Problem Management * Lead or support ...
ITSM Administrator
San Antonio, TX · On-site
The ITSM Administrator is responsible for the administration, configuration, and ongoing ... Knowledge of ITIL framework and service management best practices. * Workflow automation and ...
ITSM Administrator
San Antonio, TX · On-site
The ITSM Administrator is responsible for the administration, configuration, and ongoing ... Knowledge of ITIL framework and service management best practices. * Workflow automation and ...
ITSM Administrator
San Antonio, TX · Remote
The ITSM Administrator is responsible for the administration, configuration, and ongoing ... Knowledge of ITIL framework and service management best practices. * Workflow automation and ...
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ITSM Administrator
San Antonio, TX · Remote
The ITSM Administrator is responsible for the administration, configuration, and ongoing ... Knowledge of ITIL framework and service management best practices. * Workflow automation and ...
ITSM Administrator
San Antonio, TX · On-site
The ITSM Administrator is responsible for the administration, configuration, and ongoing ... Knowledge of ITIL framework and service management best practices. * Workflow automation and ...
ITSM Administrator
San Antonio, TX · On-site
The ITSM Administrator is responsible for the administration, configuration, and ongoing ... Knowledge of ITIL framework and service management best practices. * Workflow automation and ...
Service Management Office Lead Jobs
Colorado Springs, CO · On-site
$120K - $160K/yr
... ITSM) processes for a large-scale Enterprise IT service contract. This role focuses on optimizing and aligning Problem Management, Incident Management, Knowledge Management, Service Request ...
Service Management Office Lead Jobs
Colorado Springs, CO · On-site
$120K - $160K/yr
... ITSM) processes for a large-scale Enterprise IT service contract. This role focuses on optimizing and aligning Problem Management, Incident Management, Knowledge Management, Service Request ...
ServiceNow ITSM Developer
Dublin, OH · On-site
$51 - $70/hr
Responsibilities : • Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App ...
ServiceNow ITSM Developer
Dublin, OH · On-site
$51 - $70/hr
Responsibilities : • Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App ...
Senior ServiceNow ITSM Developer
Dallas, TX · On-site
$75/hr
Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent * Ability to ...
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Senior ServiceNow ITSM Developer
Dallas, TX · On-site
$75/hr
Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent * Ability to ...
ITSM Process Analyst - Local to Minnesota - Hybrid
Minneapolis, MN · On-site
$30 - $40/hr
The ITSM Process Analyst is responsible for ensuring high-quality knowledge content, efficient and compliant change processes, and accurate asset lifecycle management within the ServiceNow platform.
ITSM Process Analyst - Local to Minnesota - Hybrid
Minneapolis, MN · On-site
$30 - $40/hr
The ITSM Process Analyst is responsible for ensuring high-quality knowledge content, efficient and compliant change processes, and accurate asset lifecycle management within the ServiceNow platform.
ITSM Specialist
Washington, DC · On-site
ITSM Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance ... knowledge management systems and practices (KCS - Knowledge-Centered Service) Experience ...
ITSM Specialist
Washington, DC · On-site
ITSM Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance ... knowledge management systems and practices (KCS - Knowledge-Centered Service) Experience ...
We are looking for a seasoned and technically strong ITSM Problem Manager to join our ITSM Service ... The ideal candidate combines strong ITIL knowledge with practical architecture, integration ...
We are looking for a seasoned and technically strong ITSM Problem Manager to join our ITSM Service ... The ideal candidate combines strong ITIL knowledge with practical architecture, integration ...
ITSM Analyst
San Francisco, CA · On-site
The ITSM Analyst will play a vital role in assisting with incident reviews, problem evaluation, the creation and management of knowledge articles, the management of the configuration management ...
ITSM Analyst
San Francisco, CA · On-site
The ITSM Analyst will play a vital role in assisting with incident reviews, problem evaluation, the creation and management of knowledge articles, the management of the configuration management ...
ServiceNow ITSM Senior Developer
Oakland, CA · On-site
$120K - $160K/yr
Must Have Technical/Functional Skills Technical Competency • Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge ...
ServiceNow ITSM Senior Developer
Oakland, CA · On-site
$120K - $160K/yr
Must Have Technical/Functional Skills Technical Competency • Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge ...
ITSM Tool Manager (ServiceNow)
Waukegan, IL · On-site
$51.25 - $70.50/hr
Configuration / Development knowledge of:- Incident Management, Problem Management, Change ... ITSM and other tools. Content Management: - developing ESS page. UI Actions / UI policy / Access ...
ITSM Tool Manager (ServiceNow)
Waukegan, IL · On-site
$51.25 - $70.50/hr
Configuration / Development knowledge of:- Incident Management, Problem Management, Change ... ITSM and other tools. Content Management: - developing ESS page. UI Actions / UI policy / Access ...
Ivanti ITSM Developer
Atlanta, GA · On-site
$52 - $71.50/hr
Ivanti ITSM Developer Location: Atlanta, GA (This is a remote position; the candidate is expected ... Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code ...
New
Ivanti ITSM Developer
Atlanta, GA · On-site
$52 - $71.50/hr
Ivanti ITSM Developer Location: Atlanta, GA (This is a remote position; the candidate is expected ... Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code ...
New
ServiceNow ITSM DEVLOPER - This week interview
San Francisco, CA · On-site
$63.50 - $87.50/hr
Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent * Ability to ...
ServiceNow ITSM DEVLOPER - This week interview
San Francisco, CA · On-site
$63.50 - $87.50/hr
Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent * Ability to ...
ITSM Change Process Manager
Raleigh, NC · On-site
The ITSM Change Process Manager is responsible for the governance, oversight, and continual ... Hands-on knowledge and experience running Change Management using ServiceNow, including Change ...
ITSM Change Process Manager
Raleigh, NC · On-site
The ITSM Change Process Manager is responsible for the governance, oversight, and continual ... Hands-on knowledge and experience running Change Management using ServiceNow, including Change ...
Student Worker: ITSM TEC-E
El Dorado, KS · On-site
$9.33/hr
ITSM TEC-E Job Duties Assists with and supports customer inquiries related to IT Service Management ... knowledge and skills: * The ability to learn technology skills, customer service skills and ...
Student Worker: ITSM TEC-E
El Dorado, KS · On-site
$9.33/hr
ITSM TEC-E Job Duties Assists with and supports customer inquiries related to IT Service Management ... knowledge and skills: * The ability to learn technology skills, customer service skills and ...
Support incident, problem, change, configuration (CMDB), and knowledge management modules, ensuring ... Configure and maintain integrations between the ITSM platform and infrastructure, monitoring, and ...
Support incident, problem, change, configuration (CMDB), and knowledge management modules, ensuring ... Configure and maintain integrations between the ITSM platform and infrastructure, monitoring, and ...
Ivanti ITSM Developer
Atlanta, GA · On-site
$52 - $71.50/hr
Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles. * Understanding of ITSM/ITIL processes, including Incident, Service Request ...
New
Ivanti ITSM Developer
Atlanta, GA · On-site
$52 - $71.50/hr
Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles. * Understanding of ITSM/ITIL processes, including Incident, Service Request ...
New
ITSM Change Process Manager
Raleigh, NC · On-site
Hands-on knowledge and experience running Change Management using ServiceNow, including Change ... Experience developing or improving ITSM policies, procedures, governance controls, metrics, and ...
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ITSM Change Process Manager
Raleigh, NC · On-site
Hands-on knowledge and experience running Change Management using ServiceNow, including Change ... Experience developing or improving ITSM policies, procedures, governance controls, metrics, and ...
Knowledge Manager Itsm information
See salary details
$9.38 - $13.44
5% of jobs
$17.15 is the 25th percentile. Wages below this are outliers.
$13.44 - $17.50
22% of jobs
The median wage is $20.87 / hr.
$17.50 - $21.57
28% of jobs
$21.57 - $25.63
15% of jobs
$28.85 is the 75th percentile. Wages above this are outliers.
$25.63 - $29.70
6% of jobs
$29.70 - $33.76
6% of jobs
$33.76 - $37.83
6% of jobs
$37.83 - $41.89
5% of jobs
$41.89 - $45.96
3% of jobs
$45.96 - $50.02
1% of jobs
$50.02 - $54.09
1% of jobs
$9
$26
$54
How much do knowledge manager itsm jobs pay per hour?
As of Sep 11, 2026, the average hourly pay for knowledge manager itsm in the United States is $26.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $32.69 per hour, depending on experience, location, and employer.
What cities are hiring for Knowledge Manager Itsm jobs?
Cities with the most Knowledge Manager Itsm job openings:
What are popular job titles related to Knowledge Manager Itsm jobs?
For Knowledge Manager Itsm jobs, the most frequently searched job titles are:
ITSM Engineer
Washington, DC • On-site
Govcio LLC
• Business Management Consulting • 1 - 5K employees1,001 - 5,000 employees
$94K - $130K/yr
Full-time
Posted 4 days ago
GovCIO rating
7.5
Based on 9 frontline employees who took The Breakroom Quiz
Job description
Overview:
GovCIO is currently hiring for an ITSM (ServiceNow) Engineer to support the DFC onsite in NW Washington, DC.
Responsibilities: Key ResponsibilitiesServiceNow & ITIL Process Ownership
Qualifications: - Execute and optimize ITIL 4 practices within ServiceNow—including Incident, Problem, Change, Request, and Knowledge Management—consistent with PWS requirements and service quality benchmarks
- Maintain ≥95% CMDB accuracy and ≥95% knowledge article accuracy, ensuring ITSM data meets audit readiness and contractual compliance standards
Incident & Problem Management
- Lead or support major incident coordination for P1 events affecting multiple service towers, partnering with cross‑functional technical teams to drive timely restoration
- Conduct root‑cause analysis, trend evaluation, and documentation of corrective actions
- Support ITIL Change Enablement processes, ensuring proper CAB/ERB/CCB coordination, risk evaluation, and approval workflows
- Validate ServiceNow workflows, forms, and automation for request fulfillment operations
- Ensure ticket documentation, work notes, categorization, and resolution meet quality standards (≥95% target)
- Maintain SOPs, operational runbooks, process documents, and major incident reports consistent with federal compliance expectations
- Participate in ITSM governance reviews, providing KPI, SLA, and trend analysis reporting aligned with contract obligations
- Support deliverables such as Monthly Status Reports, performance dashboards, and PWS‑aligned operational artifacts
- Identify automation opportunities, workflow enhancements, and process maturity improvements
- Collaborate with engineering, network, security, cloud, and application teams to reduce recurring issues and bolster service reliability
- Bachelor's with 8+ years of ITSM engineering experience (or commensurate experience)
- Hands‑on experience with ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge)
- Strong understanding of ITIL 4 practices and enterprise ITSM operations
- Experience supporting federal contracting environments or large enterprise service desk operations
- Ability to support major incidents and multi‑tower technical coordination
- Competency in producing audit‑ready documentation and adhering to performance targets (CMDB accuracy, knowledge accuracy, ticket quality)
- Clearance Required: Ability to maintain a public trust clearance
About GovCIO
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
1,001 - 5,000 Employees
Headquarters location
Fairfax, VA, US
Year founded
2010